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Midlands Toyota

Columbia, SC

4.3
4,047 Reviews

240 Killian Commons Parkway

Columbia, SC

29203

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Showing 4,047 reviews

September 18, 2020

Exceptional customer service! Daniel was my service advisor and he kept me informed on my vehicle status and had me back in the road in a timely manner. He was very helpful, knowledgeable, and friendly More

by QROGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Peterson
Sep 21, 2020 -

Midlands Toyota responded

Thank you for your 5-star rating and shout out for Daniel! We're glad to hear that you received clear communication for service done in a timely manner. We look forward to working with you in the future.

September 18, 2020

Some businesses do just what you expect. But, Dick Dyer has gone out of their way, extraordinarily responding to our needs to help us wind our way through the quagmire of bureaucracy to register our newly More

by patti7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Title Clerk, "Ashley" (I believe)
Sep 21, 2020 -

Midlands Toyota responded

Patti, thank you for sharing your experience with Dick Dyer Toyota. We appreciate the 5-star rating and are happy to help out any way that we could with this unique process. We truly appreciate your time in sharing this with us.

September 17, 2020

This was my first time coming for service and my service advisor was great! He explained everything from the time I walked in the door until the time I left. I have found my new home for car services, thank More

by JENNIFER.WWILLIAMS39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Senn
Sep 18, 2020 -

Midlands Toyota responded

Jennifer, thank you for your kind words. Our service team prides themselves on many things, with customer service being one of them. Whenever you need service, we'll be here to help!

September 17, 2020

Steven Jones was very considerate and attempt ed to offer the best service. Amber Suber went the extra mile. There was some confusion on paperwork and Amber went to work to straighten it out. Steven was kind More

by PTL
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Hanby, Amber Suber, STEVEN JONES
Sep 17, 2020 -

Midlands Toyota responded

Thank you for letting us know how we are doing! We are delighted to hear that Amber and Steve helped in giving you such a great car buying experience with us! Please let us know how we can help again in the future, and enjoy your new car!

September 17, 2020

Victor was my service advisor. He took very good care of me and kept me informed on the problems with my truck. I had a major issue with the engine in my Tacoma, and the service dept and Toyota corrected it More

by scotth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Torres
Sep 18, 2020 -

Midlands Toyota responded

Thank you for your review! Victor is a great employee and your compliments will be passed along. We are glad to hear that your Tacoma is up and running once again. If you need anything else, please don't hesitate to reach out.

September 17, 2020

The service was quick and very good. Was in and out in no time. I hope to trade in what I have for something else. More

by AMALACHI27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Senn
Sep 18, 2020 -

Midlands Toyota responded

At Dick Dyer Toyota, our service terms works hard to maintain quality work while staying efficient and timely. We are happy to hear you had a positive experience!

September 17, 2020

Had my oil changed. When I got home, I noticed that a bolt was missing from my skid plate and another one that was not tightened all the way. Took it back and they fixed it immediately. Their ability to More

by aoxfor89
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kayla from Service Department
Sep 18, 2020 -

Midlands Toyota responded

Thank you for the five-star review! We appreciate your loyalty and are glad to hear that your service experience at Dick Dyer Toyota met all expectations. If you have any other automotive needs, be sure to let us know.

September 16, 2020

The service was great as usual. I purchased my vehicle at this dealership in 2008 and have been bringing it back here for service since that time. The price of service appears to be reasonable, and they More

by RutgersMarine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalaya R.
Sep 17, 2020 -

Midlands Toyota responded

Thank you for telling us how we are doing! We’re thrilled to hear that you had such a knock-out experience with our parts and service department. We value your business and look forward to seeing you on your next visit!

September 16, 2020

Love coming here to check out available vehicles and always receive great and friendly service from the sales staff! The people in the service department are always helpful and my car gets taken care of More

by Joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Blakeney, Jeff Bowers, T KELLY
Sep 17, 2020 -

Midlands Toyota responded

Thank you so much for rating us 5 stars, Joanne! We always strive to be as helpful as possible, and to provide an efficient service for our customers. Thanks for stopping in and we look forward to seeing you again next time!

September 16, 2020

Was upset that I was told after the deal was done that the truck I purchases had 3500 miles on it and was a loaner before. I thought I was getting new More

by sales86
Recommend Dealer
No
Employees Worked With
TRE MARTIN, AUBREY PHILLIPS
Sep 18, 2020 -

Midlands Toyota responded

Thank you for bringing this concern to our attention. Given that our team greatly values transparency, we regret to hear that there was any confusion regarding your truck being a loaner vehicle. If you have any additional questions or would like to further discuss your concern, please feel free to contact Matt MacIntyre at, (803) 786-4111.

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