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Midlands Toyota

Columbia, SC

4.2
4,049 Reviews

240 Killian Commons Parkway

Columbia, SC

29203

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Showing 4,049 reviews

August 31, 2021

Made a recall appointment via phone and showed up on time asking for an oil change as well. 3 hours later, they informed me that I didn't have an appointment and that I needed to reschedule... It doesn't ta More

by BRYANNOLAND8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Rice, Chris Ayers, Daniel Peterson, Jason Baughman, John Trammell, Steve Amick, Tommy Senn, Victor Torres, Cameron Graham, Shawn Reeves
Sep 02, 2021 -

Midlands Toyota responded

It is unfortunate to hear that your interactions with our team missed the mark. Customer service is very important to us and because of that, we’d like to learn more about your experience so that we may improve as a dealership. Additionally, we’d like the chance to apologize and find resolution with you. Please call our Service Manager, Daniel Peterson, a call at 803-691-5602 when you have a moment. Thank you for leaving your feedback, Marcelo, and we look forward to speaking with you soon.

August 31, 2021

James was awesome and very polite and courteous. Explained the process in detail and was always on my side of the sale. Highly recommend James at Dick Dyer Toyota!!! More

by PETER.ULENGCHONG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAMES BERTHA
Sep 02, 2021 -

Midlands Toyota responded

Thank you for taking the time to tell us how we're doing, Peter! We are so glad to hear that James was able to provide you with such a good purchase experience. We will pass along your kind words to him. Thank you for choosing us and enjoy your new vehicle!

August 30, 2021

Excellent service and good experience Dennis RISHER talk to me and kept me update on my whole process of buying my new car ( Camry Nightshade) He didn’t miss a beat and got me where I needed to be in a good More

by jltho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey in finance , Dennis Risher
Aug 31, 2021 -

Midlands Toyota responded

Thank you for your feedback! We're happy to hear that Dennis was able to help you through the buying process. We hope you enjoy your new Camry and we hope to work with you again in the future!

Aug 31, 2021 -

jltho responded

Thank You !!!

August 30, 2021

Service was top notch. Very knowledgeable and friendly. Will recommend to everyone best service so far. Thank you so much for your Service. Will be back More

by VICTOR DIAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
Aug 31, 2021 -

Midlands Toyota responded

Thank you, Victor! We strive for the highest quality customer service and we are thrilled to hear that those expectations were met. We are glad to hear that we have earned your future business but until then, please let us know if there's anything else we can do for you!

August 29, 2021

Saleswoman Keyanne was great to work with. The finance manager Trey Guess was very accommodating and great to work with as well. We didn’t get what we asked for on the payoff of our trade but we did get a More

by Robert Downer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Guess, KRISTEN TUCKER, KEYANNE MAXWELL
Aug 31, 2021 -

Midlands Toyota responded

Thank you for your review and your future business, Robert! We love to hear specifics about how accommodating our staff is and will pass this on to Keyanne and Trey. Please let us know if we can help with anything else.

August 29, 2021

Took my Camry into this dealership for service. It was my very first time there, after recently moving to the area. The team was nice and responsive. They gave me excellent service. More

by AGEEZY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fitz was the man!
Aug 31, 2021 -

Midlands Toyota responded

Thank you for your review! We appreciate hearing when our team is able to make the experience such a positive one for our customers. We hope to work with you again in the future!

August 29, 2021

Bought a used car and has some brake problems once I got it home and drove it more. Called the dealership and had it fixed at no cost to me. More

by VALCHRISTY12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Aug 31, 2021 -

Midlands Toyota responded

Thank you for your review! We're glad to hear that our team was able to help you and get you back on the road safely. Please let us know if there is anything else we can do for you.

August 29, 2021

Service has alway been excellent! Been coming her for over 6 years. My service guy was supper helpful. Carlos very knowledge and understanding of the customer needs. More

by jgarrett3290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
Sep 01, 2021 -

Midlands Toyota responded

Thank you for sharing! Wow, we look forward to partnering with you for another 6 years! We pride ourselves on knowledgeable and helpful staff members, like Carlos. We appreciate your business and continued loyalty. Please let us know how we can continue to help with your car and service needs!

August 28, 2021

Jon navigated a tricky 3rd party warranty situation and took care of me as a customer. I appreciate his service and will be back for service in the future. More

by alanrubengba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Trammell
Sep 01, 2021 -

Midlands Toyota responded

We're glad to see your experience with us was worth 5 stars! You can expect the same level of care every time you visit us! John was more than happy to help you out! Thank you for your business. We look forward to seeing you again in the future!

August 28, 2021

No one lost my key fob this time. Still waiting on a car wash as it’s been broken the last few times in. Let’s hope that gets fixed soon. Maybe the car will be detailed due to the weight. More

by MARNOLDONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Torres
Aug 30, 2021 -

Midlands Toyota responded

We appreciate you letting us know about the status of your visit. Our team takes customer satisfaction very seriously and will use your honest feedback to ensure a great customer experience. If you have any questions or comments about our service operations, please feel free to reach out to our Service Manager, Daniel Peterson, at 803-691-5602. Thank you for choosing Dick Dyer Toyota for your automotive needs and we look forward to taking care of you again.

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