Midlands Toyota

First time buyer experience, complete one star. Accompanied my daughter at this dealership in purchasing her very first car, she did all the necessary research and decided to purchase a new Toyota Accompanied my daughter at this dealership in purchasing her very first car, she did all the necessary research and decided to purchase a new Toyota Corolla, excited as she was, nervous energy soon got the best of her. We negotiated what she and I both felt like a fair deal, however this is where the rubber literally meet the road. Financing was a breeze as she has always been a good Stuart of her blessings. Nevertheless, upon the final stage of signing the paperwork, (monthly payments and interest rate) already agreed upon, the finance mgr on his iPad zoomed in on the truth in lending statement as to conceal finance charges and interest rates. I quickly noticed this and gently pinched the iPad to reveal a full view. And folks there is was, she had much lower payment that we agreed upon earlier. Now this would ordinarily not be an issue, but when I asked the finance mgr about it he stated that they made an error in her favor and this was indeed her new payment. I immediately felt deceived, as this amount was a pre packaged extended warranty that we just spent the last 2 hours debating and decided not to be in her best interest as she would not have the car that long and it would be a total waste of money. He even displayed the brochure and verbalized that he could give us the platinum plan for a mere 8 dollars a month more; only because he already pre packaged the gold plan into the loan. When I asked Todd Finance mgr about this he ensured me that he’s been doing financing for over 20 years and either I was mistaken or could not understand. Yet I understood perfectly, he pre packaged a loan that included a warranty that was basically useless at this point, he never discussed this warranty, we never agreed nor was there any resemblance of a verbal agreement to send that additional amount to the bank for financing. This was by far Midland Toyota attempt to PREY upon a young unsuspecting Afro-American Female in an attempt to line their pockets. More

I made a purchase but put in my wrong address and sent an email to Midlands Toyota to let them know my address was wrong, they immediately replied to the email saying they had corrected my address. I am ver email to Midlands Toyota to let them know my address was wrong, they immediately replied to the email saying they had corrected my address. I am very satisfied with service. More

Service Department seems a bit shady now. We have two Toyotas, bought and serviced at Dick Dyer. The last time each vehicle went in for service, we were told the OIL PLUG is STRIPPED and we We have two Toyotas, bought and serviced at Dick Dyer. The last time each vehicle went in for service, we were told the OIL PLUG is STRIPPED and we need a new oil pan. Same thing for two different vehicles.. One vehicle, they admitted they did all of the service, so they replaced the oil pan at no cost. The other vehicle, they didn't do all the service, but did perform the last oil change, and they're telling us the oil plug is loose and the seal is leaking, and want $800 to replace the oil pan. That vehicle is parked in a garage, and there is no oil on the garage floor. We opted to not get the oil changed yesterday, and looked at it at home. The oil plug IS NOT loose, there is NO LEAKING whatsoever. After researching service department scams, this is on the list. We received GREAT service for 10+ years from Dick Dyer. At best, the service department is stripping the oil plugs during the performance of an oil change, at worst, they are conducting a scam. Either way, something has changed and they are untrustworthy now. More

This dealership is dishonest, specifically the service department. Stay away if you want to have your vehicle worked on properly and in a timely manner without being charged excessive amounts of fees that department. Stay away if you want to have your vehicle worked on properly and in a timely manner without being charged excessive amounts of fees that you never agreed upon. More

Chris Ayers was AMAZING! ! He went above and beyond to address our issues. He was patient, courteous and fair!! I would recommend Chris Ayers of Dick Dyar Toyota any day!! ! He went above and beyond to address our issues. He was patient, courteous and fair!! I would recommend Chris Ayers of Dick Dyar Toyota any day!! More

Stay far away from them. Ordered a van and gave a deposit on Jan 20th 2022. Still have not received it. Jennifer Hanby and Jose Medina keep lying to me and pushing me off. Ordered a van and gave a deposit on Jan 20th 2022. Still have not received it. Jennifer Hanby and Jose Medina keep lying to me and pushing me off. They have had this van in stock multiple times but keep selling it to other customers who pay more. Apparently a signed agreement means nothing to them. They will screw you over to make an extra dollar. Toyota should end their partnership with them. More

daniel is awful. complete embarrassment of an attitude and personality. i expect much better from this dealership. Daniel B please get it together complete embarrassment of an attitude and personality. i expect much better from this dealership. Daniel B please get it together More

Communication with the service refer was very poor. Ref did not fulfill his part of the service by not returning the call to get a estimate cost before work was done on my vehicle. Also they tried to charg did not fulfill his part of the service by not returning the call to get a estimate cost before work was done on my vehicle. Also they tried to charge for replacing air filters that was basically new with theirs. After calling them out on a few things they said they'll put my air filters back in but they did not thinking that I would check behind them to make sure it was done. They told my wife needed certain things needed to be done when in fact it really didn't needed to be done. I am displease with the way these mechanics and service refs take advantage of women when they bring there vehicles in for service. They are one one of the biggest ripoff at car dealerships, especially this one that gets these women feeling if they don't fit that or service the part their vehicle will stop working if they do not follow the service mileage chart they have. This leaves them to spend unnecessary money and a high bill. More

They went over and above to help us. We’re very patient and very responsive. and very responsive. More