Midlands Toyota

Excellent customer service! Very knowledgeable and skilled! Great service provided!! I would recommend everyone! Thank you very much! I look forward to each vi customer service! Very knowledgeable and skilled! Great service provided!! I would recommend everyone! Thank you very much! I look forward to each visit at this location! More

Long Oil Change After calling the dealership on a Monday to schedule an oil change for mid-morning ok Tuesday I brought my vehicle to the dealership at the scheduled After calling the dealership on a Monday to schedule an oil change for mid-morning ok Tuesday I brought my vehicle to the dealership at the scheduled time. I have had my vehicle serviced at a different Toyota dealership outside of Charlotte before, and an oil change with a tire rotation has never taken more than an hour, so I decided to wait it out at the dealership and use this time as my lunch break at work. After an hour and a half I went to check on the status of my vehicle as I needed just an oil change to be completed. At that that point I had been waiting so long and adding extra time to the amount of PTO I would have to log at work, I told them to just skip washing my vehicle because I needed oil put in it and to drive off. After about ten minutes the associate who was helping me came back and said that all they had left was to lower my car and put the oil in. Fifteen minutes later I was finally able to checkout, bringing the time spent for a simple oil change to almost two hours. The saving grace was that the lady who assisted me (unfortunately I do not remember her name) did discount me $10 for the trouble; however, two hours for an oil change that excludes them running my car through the wash since I told them not to is unacceptable when I had scheduled an appointment. I will not be returning for future oil changes and will be driving the 80 miles to the dealership I’ve used in the past instead. More

Thank You! I have to admit that over the years I’ve had issues with Toyota. But it’s a pleasure to get my car serviced there now since Mr Hernandez. Since I boug I have to admit that over the years I’ve had issues with Toyota. But it’s a pleasure to get my car serviced there now since Mr Hernandez. Since I bought my new car Mr Hernandez has made sure that it is well taken care of. He explains everything in detail to me (without patronizing me) and truly seems to care. True professional. More

Was very courteous and had me out in a timely manner Was very courteous and friendly , it was very busy when I arrived and each person was working together to make things go faster, I was to it would tak Was very courteous and friendly , it was very busy when I arrived and each person was working together to make things go faster, I was to it would take about a hour and I was out in a timely manner More

Courteous, accommodating and informative From my arrival until my departure I felt special. Thanks to several individuals that I didn't acquire names. Jason did introduce himself. Great job!! From my arrival until my departure I felt special. Thanks to several individuals that I didn't acquire names. Jason did introduce himself. Great job!!! More

Had to get some work done on my vehicle very friendly staff. I had some work done in August. Had to turn around and go back. But the people that work there were very friendly. And I have an appointment on Wednes I had some work done in August. Had to turn around and go back. But the people that work there were very friendly. And I have an appointment on Wednesday as well. More

Knowledgeable and Efficient Negotiating for a vehicle is an arduous task, and these people know what they are doing. If you are alert and careful it can be a mutually-beneficial Negotiating for a vehicle is an arduous task, and these people know what they are doing. If you are alert and careful it can be a mutually-beneficial process. Love my new Sienna, and they had just the right color and features. More

Excellent customer service and a very clean peaceful waiting The service at Dick Dyer Toyota was excellent and the people there but very professional. Very clean waiting and service area and the staff very frien The service at Dick Dyer Toyota was excellent and the people there but very professional. Very clean waiting and service area and the staff very friendly that's why they get a 5-star rating from me More

Responsive and reliable I had very specific concerns about my car this maintenance round and the service advisor Lionel listened carefully and made sure each of the issues wa I had very specific concerns about my car this maintenance round and the service advisor Lionel listened carefully and made sure each of the issues was addressed. He was friendly and I had a fun time reminiscing with someone else who lived in NY. It was a bit of a wait for the car, but I came during their busiest time so that’s understandable. More

Satisfied i was greeted by a representative that was very professional and friendly. He kept me updated regarding my car. I was pleasantly surprised that he ne i was greeted by a representative that was very professional and friendly. He kept me updated regarding my car. I was pleasantly surprised that he never tried to pressure me to purchase additional services or things I did not go in for. I made the choices. Hats off to him. I did not wait hours for my car to be serviced. I was in and out in a very timely manner. Great experience. More