Midlands Toyota

2016 Toyota Camry I wanted to follow up with my previous review Jeff Bower was a great representative at Dick Dyer to get my problem resolved and the upper management t I wanted to follow up with my previous review Jeff Bower was a great representative at Dick Dyer to get my problem resolved and the upper management team was so supportive in fixing the problem if you are looking for a new car see Jeff Bower thanks for resolution that was fair to me. More

Did not inspect my used car before selling I bought a used 2013 Lexus on Dec. 29, 2015 with 20928 miles on the odometer. On Jan. 19 the maintenance required signal came on (22947 miles on the I bought a used 2013 Lexus on Dec. 29, 2015 with 20928 miles on the odometer. On Jan. 19 the maintenance required signal came on (22947 miles on the dash at this time). I looked under the hood and ALL fluids were low and the oil was dirty. I called that morning and was told I could bring the car anytime that day. I took the car in at 3:00 that afternoon ( after work). At first I was told that it was just a slight error and they were going to adjust the maintenance signal without even checking the oil. When I stated I wanted it check first, then he quickly pulled out the oil stick and said, "See your car is full." Anyone who has a car knows that newer cars DON"T HAVE LEAKS and the oil will stay full, BUT it does GET DIRTY and needs to be CHANGED! I was told to schedule and appointment for another day and they will have a look. This is my first time buying a car from this dealership, and right now I AM VERY DISAPPOINTED! More

Doesn't do what they promise.. I bought a used vehicle from Dick Dyer Toyota.... the purchase process was close to 5 hour ordeal. When I took delivery, they had to drill out a gas I bought a used vehicle from Dick Dyer Toyota.... the purchase process was close to 5 hour ordeal. When I took delivery, they had to drill out a gas door lock. They PROMISED my with a "WE Owe Ticket" that was signed that they would replace the lock. I had the auto for ten days and the check engine light came on. I was told I had a thirty day, 3,000 mile warranty when I purchased. Made purchase on Nov 20th.2015. Todays date is January 16th, 2016 ... Conclusion , I'm still waiting on my fuel door lock. My check engine light is still on,,,, and Dick Dyer Toyota does NOT do what they say, even if in writing. To top it all off the dealership was still calling me three weeks after purchase , because of additional paper work they needed... WHAT A JOKE!!! More

Sales Consultant- Dennis Risher Buying a car was GREAT. Sales Consultant: Dennis Risher is FANTASTIC. I called he had it waiting out front ready to test drive less than 30 minutes. T Buying a car was GREAT. Sales Consultant: Dennis Risher is FANTASTIC. I called he had it waiting out front ready to test drive less than 30 minutes. The BEST thing of all -ALL questions were answered. The man knows his stuff. S. Green More

You get what you pay for Great place to take your car/truck if want the security of knowing everything that is needed to be repaired/serviced, using the best equipment of high Great place to take your car/truck if want the security of knowing everything that is needed to be repaired/serviced, using the best equipment of high tech computers that are specifically designed to detect problems with Toyota and Lexus vehicles was completed and saved in their records as indisputable evidence in case something later goes wrong with your vehicle (yes I know that was a run on sentence). I once had a dispute but they heard me out, thought I was being rational with my dispute, and took care of me after. A new service manager has just taken over, seems very sincere, and making a point to do the jobs right and honest. They are also always slammed, busy so they must be doing something right for others too. More

Service Department Is Poor I had always thought that Dick Dyer took pride in its service department's work and reputation. Something has clearly changed and not for the better. I had always thought that Dick Dyer took pride in its service department's work and reputation. Something has clearly changed and not for the better. On September 24, 2015 the tire light came on while I was driving my 2009 Highlander. The temperature had dropped and it was pouring rain. I got the car to Dick Dyer and asked the service department to check all the tires, especially the spare (which had become low with changes in the temperature in the past). The service person said he would check all the tires, including the spare. In a few short minutes, the service guy came to the waiting area and told me my tires were fine. I again specifically asked him if he had checked the spare. He assured me he had and then told me the tire light was still on but that if I drove the car about 15 miles, the light would go off. This seemed a bit sketchy to me for three reasons (1) the car was only back in the service area a very few minutes. Not long enough to check all the tire pressures, including the spare (2) it seemed to me that if all the tire pressures were normal, the light should have gone off then not 15 miles later (3) when I looked in the trunk it was obvious that nothing had been moved to gain access to the spare. I drove the car for more than 15 miles and the tire light remained on. I then had someone else actually check the spare tire and it was very low. So obviously, the service department had not only not fixed my tire pressure as I had specifically requested, they also lied to me and told me that had when they clearly hadn't. This makes me very sad. I have long trusted Dick Dyer Toyota. I do not now, I don't think their workmanship is of very high quality nor is their truthfulness or integrity. I will be going to a different Toyota dealership in the future. More

Superior Service! I recently purchased my first vehicle in about 10 years with much reservation. Luckily, I had an opportunity to connect with a professional. Working I recently purchased my first vehicle in about 10 years with much reservation. Luckily, I had an opportunity to connect with a professional. Working with Jason Brown has been the best car purchasing experience ever. I am thrilled to have a new ride and to have avoided all the stresses that can come with large purchases. Thanks, Jason!!! More