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Midlands Toyota

Columbia, SC

Overview
Reviews
4.2
4,049 Reviews
Call Dealership (803) 877-6279
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240 Killian Commons Parkway

Columbia, SC

29203

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Showing 4,049 reviews

September 27, 2021

I found a lot of 5 star reviews about this place and walked in confident that this is a good place to have repair on my old car. Turns out this was a big mistake. My car has been there over a month bec More

by lastinline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Ayers, Daniel Peterson, Victor Torres
Report | Print
Sep 29, 2021 -

Midlands Toyota responded

Thank you for reaching out to our team with this feedback. We understand your frustration with the issues your vehicle is experiencing and would like to speak with you regarding the details of your visit. We would like an opportunity to talk through your service experience with our team as well as how to make it right. At your convenience, please contact our Service Manager, Daniel Peterson, at 803-691-5602. We value your business with us and look forward to speaking soon.

Sep 30, 2021 -

lastinline responded

I contacted the service manager and we got the chance to talk. He offered me his team to keep trying to fix the car. I already sent the car back to them 2 times and it was sitting there for over a month. He assured me it was fine when they drove it. That is not true. The car has serious issues every time I drive it. I do not trust the dealership to fix the car, so I paid the bill (over 550) to get it back. I picked up the car today and barely made it home. It kept skipping and dying on every stop. Engine died over 10 times on my way and I am lucky that I made it home. In summary, I went in for an engine light check and I left with $1300 bill and a broken car. I understand the car is old and it may have some issues, but those issues got worse with every visit I made to this place. The dealership had no idea of what is wrong and how to fix it and they were not honest with me from the beginning. That was a terrible experience on so many levels. This post should warn people of what exactly is going on there.

September 27, 2021

Front desk gentleman was awesome, super helpful and friendly. Had a good chat about some football as well. When they rotated tires, they did not balance the PSI back out. Fixed myself in the morning. W More

by JOSH@CROSSFITSODACITY.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Hylton
Report | Print
Sep 29, 2021 -

Midlands Toyota responded

Thank you for taking the time to leave your review. We are very pleased to hear that your service experience with our team was pleasant and friendly. However, it is unfortunate to hear that your service was less than 100% satisfactory. Our service team will use your feedback to improve our operations towards complete customer satisfaction. We appreciate your business with us and look forward to seeing you again. Take care!

September 27, 2021

Carlo stayed in contact throughout the repair process with updates. He was also very friendly and took time when we picked the vehicle up to answer our questions. More

by xnk74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Amick
Report | Print
Sep 28, 2021 -

Midlands Toyota responded

Thank you for sharing your great experience with Carlo! He will be happy to hear that he helped to make your service visit an easy and enjoyable one. Please come see us again for your future service needs!

September 26, 2021

Dan Fitzgerald was amazing in helping me understand what was going on and making me feel at ease. So thankful for him. More

by MINDYTAYLORBDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Fitzgerald
Report | Print
Sep 28, 2021 -

Midlands Toyota responded

Thank you for your kind words about Dan! He is a valued member of the team and was happy to help you have a great service experience. Thank you for choosing Dick Dyer Toyota. Come see us again soon!

September 26, 2021

Fantastic service! I didn’t even bring in a Toyota, but they offered Top Tier service. Thank you all the help! More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ayers, Victor Torres
Report | Print
Sep 28, 2021 -

Midlands Toyota responded

Thank you, Chris! Our goal is to provide every customer with with excellent service and we're so pleased to have succeeded with you. Thank you for choosing us and come see us again soon!

September 26, 2021

He helped me understand some problems with me car that u couldn’t get answers on for months. Super helpful and very attentive. More

by hammett.amber98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Amick
Report | Print
Sep 28, 2021 -

Midlands Toyota responded

We're so glad to hear that we were able to help you with your ongoing issue! Thank you for sharing your feedback. We are proud to be entrusted with your service and look forward to seeing you again.

September 26, 2021

Amazing customer service. Mr.Dennis is a Amazing salesman and a Great salesman to have More

by GWESLEY414
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Risher
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Sep 28, 2021 -

Midlands Toyota responded

Thank you for sharing your great experience with us! We are delighted to hear that Dennis made your purchase so enjoyable. We will pass along your kind words to him. Thank you for choosing Dick Dyer Toyota and we hope you love your new car!

Sep 28, 2021 -

GWESLEY414 responded

Yes I love my new car

September 26, 2021

First time in they lost my keys. Then made up for it after. Almost ruined the experience. More

by Cbshellman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent McQueen, HOPE NELSON
Report | Print
Sep 27, 2021 -

Midlands Toyota responded

Thank you for sharing your experience with us. We are happy to hear that our team was able to make things right with you, and in the end you left us feeling satisfied. We will use your honest feedback to make improvements in our operations towards complete customer satisfaction. Thank you for coming to Dick Dyer Toyota, and we look forward to the opportunity to serve you in the future. Take care!

September 26, 2021

I had a great experience with Dick Dyer Toyota. Hope Nelson was such a joy to work with. She was very relatable and did an excellent job in answering all of our questions. Everyone is so nice and accomm More

by MForsythe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Balchunas, HOPE NELSON, AUBREY PHILLIPS
Report | Print
Sep 28, 2021 -

Midlands Toyota responded

Thank you for sharing your kind words about Hope! She will be pleased to hear how happy you were with your car buying experience. Thank you for choosing us and we hope to see you again for any future car or service needs!

September 26, 2021

I had a pleasant, no pressure, friendly car buying experience. I can recommend Dick Dyer Toyota to any one. More

by EDDIEBUX02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Carter, JAMES BERTHA, AUBREY PHILLIPS
Report | Print
Sep 28, 2021 -

Midlands Toyota responded

That's what we strive for! Thank you for sharing your experience with us. We are proud to be chosen for your purchase and glad we were able to make it a great experience for you. Come see us again for any future car or service needs you may have!

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