Midlands Toyota

Say what they can do but does another. Waste of time and have been a loyal customer. Experience lately just hasn’t been the same. have been a loyal customer. Experience lately just hasn’t been the same. More

My initial review of 2 stars became 4.5 stars based on my overall service experience. I originally thought the service tech left 3 engine coil packs loose and unbolted after doing a full safety inspection on overall service experience. I originally thought the service tech left 3 engine coil packs loose and unbolted after doing a full safety inspection on my new used Toyota 4Runner. There was also a new rattle from the suspension that started as soon as I left the dealership that wasn't present when I brought it in. The service advisors seem very friendly and nice, but they need to explain the expected charges for service prior to performing them so customers aren't caught off guard. UPDATE: After speaking with the service department and the lane manager regarding my initial service appointment and my concerns they were very willing to immediately reinspect my 4Runner and ensure that everything was performed correctly. It turns out the tech never even pulled the spark plugs so the coil packs were left loose by the previous owner. They did admit it was their fault because the service advisor had told me the plugs needed to be replaced because the tips of the plugs were white, ashy, and oxidized, even though they were never even pulled. They did help me locate and eliminate the source of the suspension rattle and correct it by placing some rubber absorbent material between the metal that was rattling. They also offered a refund or service credit for mischarged service. After everything, Cameron Graham and Jon Trammell went out of their way to make sure that I felt comfortable and that everything was in excellent condition and corrected, all while under the leadership of Chris Ayers. This service staff is phenomenal and highly professional! More

The service was excellent. The person who attended me was very kind and clarified all my questions related to the service. My car was taken care of, and I was happy with its appearance after the service. very kind and clarified all my questions related to the service. My car was taken care of, and I was happy with its appearance after the service. More

Bought used truck from Dick Dyer. Noticed rough idle and suggested it was unusual. Was told it was inherent to vehicle. The next day the engine light came on dash board. Took truck to service center and bro suggested it was unusual. Was told it was inherent to vehicle. The next day the engine light came on dash board. Took truck to service center and brought previous Carfax comment about same engine light reported 500 miles earlier. Told could not get details on previous dash notice. However, after waiting 3+ hours in customer area, asked truck status. Found out tech never received ticket to begin work. Left location and later received call that previous repair info was in fact available when requested and that current problem was related to damaged installation of recall repair when original engine light appeared. This repair problem was the reason for the dash light and the ruff idle that I had called to attention of Dick Dyer mgnt. Thorough research when customer, me, brought to mgnt attention the idle problem should have been performed rather than attempting to convince me that Toyota produced a truck that just naturally shook when idling! Glad I was not on trip when real problem surfaced. Also, did not appreciate waiting 3+ hours only to discover tech had not started repair until I inquired about truck. Lastly, when repair was completed the following day, no one at Service Dept contacted me. I called later that day and Service Dept said, oh your truck is ready! More

Very professional, our sales representative made everything great and was always there every step of the way from start to finish. We are very happy. everything great and was always there every step of the way from start to finish. We are very happy. More

I was never called and notified that my car was ready to be picked up. I finally called around 4:30PM and after being put on hold the girl said she could not locate my advisor but she was "pretty sure" my c be picked up. I finally called around 4:30PM and after being put on hold the girl said she could not locate my advisor but she was "pretty sure" my car was ready because she sees a ticket for it. I have gotten my vehicle serviced here four times (with different advisors) and it has never gone smoothly. More

Awesome service.Our salesman Zackary greeted my husband and I with a smile and was very helpful and friendly. Highly recommend Dick Dyer.This is our second purchase from there. and I with a smile and was very helpful and friendly. Highly recommend Dick Dyer.This is our second purchase from there. More

I was first in contact with Elizabeth who is an internet sales associate and she really helped me over back and forth emails with trying to get an estimate on a possible trade in. Upon arriving to the deale sales associate and she really helped me over back and forth emails with trying to get an estimate on a possible trade in. Upon arriving to the dealership we were introduced to John Washington and he was a great sales associate to work with. Only reason I am giving a 4-star and not a 5-star rating is because of two reasons, one, the truck that I purchased was not cleaned and I was told it would be cleaned. The interior was really dirty, there was food crumbs in the seats, on the floors, even food stuck on the shift boot. It's not that huge of a deal however, it's the principle of being told the truck will be cleaned and it wasn't. Secondly, I had already had my financial loan setup with my bank and the financial representative that we worked with (Bob) was pretty aggressive with me not going with my own bank and choosing one that the dealership recommended. After telling him numerous times that I wanted to go with my own bank it seemed as if he just gave me the cold shoulder. Overall, besides those two sub-performance issues, my family and I had a good experience. More

Carlos was great got me in and out with 2 hours for a oil change and I didn’t even had a appointment. All the employees that were walking around were wearing mask and they all treated me and made sure I was change and I didn’t even had a appointment. All the employees that were walking around were wearing mask and they all treated me and made sure I was taken care of, definitely will be coming back More

These guys are great, took my Tacoma in for 5K service and they had it ready to go in under 30 minutes. Great service from John and Chris as always. and they had it ready to go in under 30 minutes. Great service from John and Chris as always. More