Midway Ford

Mike Martin at Midway Ford Turned a Stressful Situation Into a Great Experience I brought my Ford F-150 in for recall 23S65 — a rear-axle hub bolt issue that, if left unaddressed, can cause loss of dri Into a Great Experience I brought my Ford F-150 in for recall 23S65 — a rear-axle hub bolt issue that, if left unaddressed, can cause loss of drive power and even prevent the truck from staying in park. It's a legitimate safety concern, and I wanted it handled. What I didn't anticipate was how long it would take. As it turns out, this particular recall has been plagued by severe parts shortages — at one point there were reportedly over 100,000 vehicles waiting on backorder nationwide. My truck ended up being out of service for over a month, and that's where Mike Martin came in. Before I even had a chance to stress about being without my truck, Mike had already arranged a loaner vehicle for me — completely unprompted. I didn't ask, I didn't hint — he just made it happen. What truly set Mike apart was how he communicated throughout the entire wait. He reached out regularly with honest updates, never left me guessing, and was always upfront about where things stood with the parts delay. He made it crystal clear that the holdup was a Ford supply chain issue affecting dealerships across the country — not something anyone at Midway could control — and that transparency made all the difference. No runarounds, no vague non-answers, no feeling like I'd been forgotten. Just consistent, genuine communication from someone who clearly takes his role seriously. By the time I finally picked up my truck, I wasn't frustrated at all — I was genuinely impressed. The parts shortage was a national problem that no one at the dealership could fix, but Mike controlled everything he could control, and he did it exceptionally well. If you're bringing your F-150 in for this recall — or anything else — ask for Mike Martin. He's the reason a month-long wait felt manageable, and he's the reason I'll keep coming back to Midway Ford. More

Great experience at this dealership! Ariel was professional, helpful, and made the whole process easy and stress-free. Christian in finance was just as great, honest, and efficient. High Ariel was professional, helpful, and made the whole process easy and stress-free. Christian in finance was just as great, honest, and efficient. Highly recommend working with both of them! More

Muy profesionales,atentos,siempre tratando de ayudar al cliente.Virgilio excelente vendedor y mucha rapidez. cliente.Virgilio excelente vendedor y mucha rapidez. More

Felix, the Salesman, and Taina were EXCELLENT and PROFESSIONAL. I would recommend the dealership. Fantastic!!! PROFESSIONAL. I would recommend the dealership. Fantastic!!! More

Great experience. The test drive and details were made by the best seller I've interacted with Felix Santana "The Black Diamond!". Was also able to reach a deal tha The test drive and details were made by the best seller I've interacted with Felix Santana "The Black Diamond!". Was also able to reach a deal that was better than what other dealerships had offered. Great experience overall. More

The sells person that sold me the car the best the finance guy sold me a extended warranty that I didn't know about it and they didn't give me all the pages of the contract be careful when you sign y finance guy sold me a extended warranty that I didn't know about it and they didn't give me all the pages of the contract be careful when you sign your papers Finance person desperate to make a profit on the fake xxx extended warranty More

This will be my 5th truck that i buy here, I do my homework and check around, when i'm ready to replace my truck, and always end here, this is the best place to buy a new truck, they work with you so homework and check around, when i'm ready to replace my truck, and always end here, this is the best place to buy a new truck, they work with you so you can get the best deal available, an in my case has been always been the case. These guys are the best. 100 % recommended. More

Overall, a great experience and I highly recommend them. Tony the service manager was fantastic. Tony the service manager was fantastic. More

I have a very good experience whit this dealer ship and the sales person and also whit the service department the sales person and also whit the service department More

I bought a 2023 F-150 three weeks ago. It was sold to me as a CPO (Certified Pre-Owned) vehicle — the CarFax confirms it — but the dealer never activated the warranty or gave me any contra It was sold to me as a CPO (Certified Pre-Owned) vehicle — the CarFax confirms it — but the dealer never activated the warranty or gave me any contract. Now they’re telling me I don’t have coverage because “I didn’t pay for it,” even though I never signed anything additional. The daytime running light was broken from the beginning, and they refuse to fix it. I’ve been passed around between employees, the salesperson doesn’t answer, and Ford keeps telling me I don’t have an active warranty. They’re quoting me over $2,000 to fix something that should be covered under CPO. I’ve wasted time, gas, and work hours, only for no one to take responsibility. Be very careful if you plan to buy here — make sure everything is in writing. More