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Midwest Capital Leasing & Sales

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1 Lifetime Review

9311 S. Harlem Ave., Bridgeview, Illinois 60455 Directions
Sales: (877) 276-0968

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1 Review of Midwest Capital Leasing & Sales

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September 12, 2006

"We purchased a 2003 Lexus GS on July 10, 2006. Our bank..."

- CraigLouann

We purchased a 2003 Lexus GS on July 10, 2006. Our bank check for the full amount of the vehicle was sent by overnight mail on July 10th and received by the dealer the next night. The car was supposed to be shipped as soon as the funds cleared (presumably for a bank check this would happen within 2-3 days). However, the car was not shipped for a week after that. When the car arrived, it was missing the gear shift handle, and the second key. Upon calling Matt, we were informed that the missing items would be shipped overnight within the next few days. However, each week we would call to check and see if the items had been mailed, only to be told by Matt that they would be mailed that day, or that they were in the mail. Finally, on 8/3 we received the WRONG gear shift knob (model 6959 - for a 2002 ES), and no key. Again we started calling Matt once or twice a week. At the end of August we again received another wrong gearshift handle and no key. On September 4th I called and spoke to Matt, telling him that we would have no recourse but to complain to the better business bureau unless the appropriate parts were received within a week. Since then, of course, Matt has not called and we haven't received the key or gearshift knob. Also, during this time period, I have asked several times to speak with Sam, the general manager, but he has never been there, or the front desk will only connect me to Matt. At any rate, we paid for the complete car, and I believe a gearshift handle, and second key are an expected component of that package. You can reach me at 636-230-6224 Louann Boyd

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