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Mike Finnin Kia

3.7

6 Lifetime Reviews

4355 Dodge St, Dubuque, Iowa 52003 Directions
Sales: (563) 583-8825

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6 Reviews of Mike Finnin Kia

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March 16, 2018

"Expect to pay a LOT for a little"

- SLS79

Brake lights went out on Kia, ended up being filaments out on both!! Which is good - not an electrical problem, so less cost, but NO! The bulbs cost $$8 ... someone twisting them out and putting new ones in - $80 ... oil change $33 ... cabin filter $90 for part and Install. Unbelievable...will not be going there again!! (And 2.5 hours!! Not busy when I got there, but saw other people come and go before my car was done)

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Recommend Dealer
No
Employees Worked With
Steve
April 23, 2017

"Amazing service "

- grnbn

Worked with Jackson and helped me find exactly the vehicle I needed. With his help and knowledge I was able to leave in a great new vehicle. I can't thank him enough for making the process simple and quick.

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Recommend Dealer
Yes
Employees Worked With
Jackson Hiland
March 10, 2017

"Forever Loyal"

- K

As you can see I have a 5 star!! I would like to give high praise to salesman Jackson Hiland!! Not only was he extremely genuine and a gentleman to boot, but also a true professional. I did not walk into Finnin KIA late evening with intent of leaving with a new car, but the more time I spent talking with Jackson about my situation at the time the more inclined I became. As a salesman he went above and beyond!! His primary goal was more than just making a sale. He provided for my family a path all the way to the end(beverages, child entertainment, food etc) which meant a lot as a customer. He not only stayed late, he made me feel comfortable. I felt he was trustworthy, to the point of my means, very clear communication, no games and most important no pressure. It was quick and painless. Not only did Jackson make his sale, he made a friend that will recommend and always return!!!! Thank you

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Recommend Dealer
Yes
Employees Worked With
Jackson Hiland
July 15, 2016

"Don't buy a used car from Finnin Kia"

- mkdeshields

I bought my used vehicle from Mike Kinnin Fia at the end of October, 2015. In March of 2016 I took it back because when I turn right it makes a grinding noise. The service department, Brad, told me nothing was wrong....it's just aggressive tire noise. Three months later, that noise I heard before has become very loud. I took it in for the oil change and asked them to do an inspection because of that noise. So, I get a phone call...your Hummer needs wheel bearings, rotors, brakes and a serpentine belt for the low price of $1000 dollars!!!!!! So, now I'm very upset. That "aggressive tire noise" turned into a mess! So, they sold me the Hummer that way! I am very disappointed in the customer service with them.

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Recommend Dealer
No
Employees Worked With
Brad
June 13, 2016

"A great experince."

- LatteLady

My first & second experience here was great. Our daughter bought a Kia, & let us use it to go out of town. We liked it so much, about two week later we bought one ! Jackson was our salesmen both times, No pressure-knew his stuff. He was fun-had a ball. I don't like test driving a car with the salesmen along-but-he's one of a kind. When it came to the radio & other things to be set up-he did them all-even set up my cell phone to work with everything. If asked where we got it, I let them know to see Jackson- you'll like him. Steve worked with us on getting the best rate for the loan. He also did a great job. Great job all around!

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Recommend Dealer
Yes
Employees Worked With
Jackson & Steve
April 29, 2016

"Keri .... a great Sales Person."

- Steve-71

4-29-2016. If you are in the market for a new Kia car I would recommend working with Keri at Mike Finnin in Dubuque, Iowa. She was the best salesperson I have ever worked with when buying a new car. She was very patient with a guy like me who has a hard time making up his mind. Works to answer all your questions. Very satisfied with her sales approach. Steve.

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Yes
Employees Worked With
Keri, Amy
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