my kia soul at Finn Kia, ( heating problem) note we
my kia soul at Finn Kia, ( heating problem) note we owned a kia previously to owning this kia, So we knew how it handled and how the heat worked, b
my kia soul at Finn Kia, ( heating problem) note we owned a kia previously to owning this kia, So we knew how it handled and how the heat worked, both cars were Soul, We took our Kia Soul to Finn Kia to have them check the Heat, we explained that after 45 minutes there were barely any heat blowing out of the vents, They Finn, told us everything is working perfect, there is nothing wrong with the car, I explained once again not much heat coming out The Manger John said that is the right amount of heat coming out and the correct temp., I replied could you take a little deeper look into this issue out of a courtesy, John the Manger response was NO IT WOULD BE A WASTE OF MY TIME, I took the Kia Soul over to PROCARE AUTO CEDAR CROSS RD. THEY DO GREAT WORK HIGHLY RECOMMEND PROCARE, They had the car for about 45 minutes and found the problem it was clogged up vents, This is why the Hot AIR WAS NOT BLOWING OUT AT TOP FORCE, BUT JOHN THE SERVICE MANGER DID NOT CARE, IF THE HEAT WAS NOT BLOWING OUT, AND DID NOT CARE ABOUT TAKING CARE OF THE CUSTOMER, JOHN THE SERVICE MANGER , IS LOUSY IN CUSTOMER SERVICE, AND I WOULD NOT HAVE KIA FIX MY BICKYLE .,,
Now I love Kia vehicles, Hopefully the top brass in Dubuque Iowa will realize that John the Service Manger is hurting their business not helping their business
There a old saying if there's a wink link in a chain cut it off and get rid of it, before it contaminates , the rest of the Chain, John may be very nice man; I don't know, but the way he took care of me and my sister was poor management, please, please, BEWARE OF THE POOR AUTO SERVICE AT FINN. KIA, WE HAD TO GO TO PROCARE TO HAVE OUR HEATING PROBLEM FIXED CORRECTLY, BECAUSE JOHN THE MANGER DID NOT HAVE TIME OR WANT TO SPEND ANY MORE TIME ON OUR VECHILE, I think Kia has a very beautiful business, and some very good sales people, My Father before he died would only buy FORD, HIS PARENTS ONLY BOUGHT FORD, AND I STILL BELIEVE FORD LEAD THE PACK, WITH Kia not far behind, That is why I'm saying just because we ran into a bad apple, that does not make the whole basket of apples bad, Please be aware of a service manger at Kia named John. In fact you should ask to speak to the owner April IA heard she is a wonderful lady that makes sure every customer is taken care of and treated like family.,., April Finnin-Rink I have worked with her in the past I would give her 5 stars out of 5 stars.