Mike Kelly KIA

Wonderful buying experience from start to finish thanks to Garrett Hawk, Damon Graham, and Mike Kelly(financing department). We love our Telluride! to Garrett Hawk, Damon Graham, and Mike Kelly(financing department). We love our Telluride! More

The worst service department I have ever delt with. Will never deal with Mike Kelly Kia again. never deal with Mike Kelly Kia again. More

Called about a car they had for sale listed on auto trader. I confirmed that the car was still there, with no deposit and no one looking at it. I told them I would be there in an hour (I live an hour trader. I confirmed that the car was still there, with no deposit and no one looking at it. I told them I would be there in an hour (I live an hour away) when I got there they pulled the car up to the door, a like it was still for sale when we looked inside they said sorry someone bought this five minutes ago (really) If the salesman was Pinocchio I could probably ride his nose home More

Bought 4 cars here. Took last one in for service. Looked at 1 day-part ordered-sat in lot 8 days[and over Labor Day weekend].Lied to and jerked around the whole time. No updates,I had to call. Only vehicle at 1 day-part ordered-sat in lot 8 days[and over Labor Day weekend].Lied to and jerked around the whole time. No updates,I had to call. Only vehicle we have,my husband has health problems and not comfortable going without a vehicle for long.They were told this. No loaner car available. Will never go there again.Would give 0 stars if I could. Something has changed here,no problems before. More

I own a 2019 KIA Forte. I was notified by KIA of a recall. Called and made an appointment with service and offered to drop the car off the day before and pick it up after the service was done. After d recall. Called and made an appointment with service and offered to drop the car off the day before and pick it up after the service was done. After driving through a snowstorm I got there (after getting stuck in the parking lot) and was told KIA's system was down and I could leave it just in case it came back up by the next day. No one could be bothered to call BEFORE I drove 20 miles in a snow storm. 2 days later I was told the system was still down and I could pick up the car and they would call as soon as they had time to reschedule. That was 7 months ago. I am on my second notice. I replace my cars every 3 years and if this is the treatment I will get from service I don't see how I can justify purchasing it there. Dan DeCecco More

I would highly recommend Mike Kelly Kia if you are in the market for a new or used car. Our salesperson was Tawny. She was great! She was friendly and very helpful. The finance manager, Steve, was also ve market for a new or used car. Our salesperson was Tawny. She was great! She was friendly and very helpful. The finance manager, Steve, was also very helpful. He worked to get us the deal we were very happy with. We will go back to Mike Kelly Kia for future purchases. More

I want to commend Laurel working in service for going above and beyond for me in my predicament. I had purchased an extended warranty (not from them) for a used Kia sedan. It was burning oil. I jumped above and beyond for me in my predicament. I had purchased an extended warranty (not from them) for a used Kia sedan. It was burning oil. I jumped through all the hoops required by the "Easy Care" warranty company including oil consumption test, oil compression test and finally having them tear the engine apart to document exactly where and how it was burning oil, only to have the company come back and tell us it could not be covered because of carbon on the pistons......carbon....its a combustion engine. I called them to appeal our case without success. I was beside myself and figured my only option, besides trying legal action, was to have them put the engine back together. Laurel went above and beyond by advocating for me with "Easy Care." They have reversed their decision and they will now pay for a refurbished engine to replace mine.I should also add that she had literally just taken over our "case" as the previous service rep had transferred to another department. I can't thank her enough for going the extra mile for me. I sincerely hope Mike Kelly Kia will reward and recognize her for excellence in customer service. More

I dealt with Tawny and she was friendly and informative. I will go back to mike kelly for my next purchase. She reviewed all of my options and gave me answers that were needed. I will go back to mike kelly for my next purchase. She reviewed all of my options and gave me answers that were needed. More

Came in for a warranty issue, my car was looked at in the time frame they said it would. Denise also helped me get reimbursed for my tow bill. I’ve worked with Denise in the past and she provides excellent c time frame they said it would. Denise also helped me get reimbursed for my tow bill. I’ve worked with Denise in the past and she provides excellent customer service. Overall, a good experience. More

Took my Kia in for inspection and recall. Why schedule appointments and told the car would be ready by end of day. When in fact I called and left two messages near the end of the day. Here we are the next appointments and told the car would be ready by end of day. When in fact I called and left two messages near the end of the day. Here we are the next day still no call and no car. Wonder if these people realize people need there cars back when told they would get them by end of day. I will never take my vehicle to Kelly Kia again. More