Mike Maroone Chevrolet West Palm Beach

Extremely Disappointing and Unprofessional – Avoid This Dealership! I had a completely frustrating and unprofessional experience with this dealership. The General Manager, Sales Manager, Service Manager Dealership! I had a completely frustrating and unprofessional experience with this dealership. The General Manager, Sales Manager, Service Manager, and the entire sales team were dishonest and evasive throughout the process. From the start, I made it clear what the issue was with the car—something that turned out to be accurate—but they dismissed my concerns, claiming that all cars were like that, which was simply untrue. They even tried to make me feel like I was misinformed, which was insulting and frustrating. The General Manager, Alex, didn’t even have the decency to speak with me when I came in to address the issue. Instead, he snuck out the back door when I was walking in, clearly avoiding the situation. I later realized the Service Manager, John, had tipped him off. It’s clear they had no interest in addressing my concerns. I was given false information repeatedly, and whenever I questioned it, I was made to feel like the one who didn’t understand. This is not the way a dealership should treat its customers. A business should be built on trust, respect, and honesty—qualities that were completely absent here. After wasting over a month of my time, I will never return to this dealership. I strongly advise others to stay away. More

They did not listen to what i needed. Service was punctual though, but not thorough. Service was punctual though, but not thorough. More

False Advertising: Watch out for Sales Rep Tyler Green. He told me several incorrect things about a Volvo I was ready to buy: - That the car was checkout by their Service Dept. But there was "no Se Green. He told me several incorrect things about a Volvo I was ready to buy: - That the car was checkout by their Service Dept. But there was "no Service Report available to share. Service Reports are only created for Certified- PreOwned vehicles". - That the results of the Service Shop Report were stated on the Carfax Report for my review - And the car had no mechanical issues Double checking with a Sales Rep at another Mike Maroone dealership I found out that: - the car has a check engine light on - and a loud rattle until the engine warms up. He found this out by making a call to Tyler's Sales Manager. - (Note: And the Carfax Report does not mention these 2 problems.) When I emailed Tyler back with this information he went silent. (Funny, because he was checking in every other day asking if "I was ready to buy?".) Imagine having that car roll of a shipping carrier with these problems? How would that play out??? (If the service wasn't good prior to the buying how would it be after you bought???) Who can you trust. Maybe not even a reputable dealership. Glad I did not buy the car. I am calling Tyler'sSales Mngr today to report him and request Tyler call me with an Explanation. Ugggg!!!!! Dave Longmont, Colorado More

Truck was dropped off on 9/5/2025. The truck still has not been lookup at. The truck still has not been lookup at. More

You guys have the best and most professional service team out there. I'm adding my truck in addition to my vett to you guys. Matt is my service manager and is incredible. Extremely professional and accommoda out there. I'm adding my truck in addition to my vett to you guys. Matt is my service manager and is incredible. Extremely professional and accommodating. Well done ! More

The car sat for three weeks before it was looked into. That was completely uncalled for. It was the first service agent who did not do her job. I called thye first service agent a week after I left the That was completely uncalled for. It was the first service agent who did not do her job. I called thye first service agent a week after I left the car off, and asked her to call me if something came up. That deserved one star. After that, I asked for a different service agent. He did his job, communicated well, and saw that the work was done. I got my car back a week later, after parts were ordered. I was happy with him. I was surprised when the car came back with a month's worth of dirt on it. The other GM dealer I worked with in the past would wash the car before it was returned, even if it came in clean. I cared about getting the car back, not about it being clean when I came to pick it up. Others would not like this. One star for Shannon, five stars for Matt. More

I would strongly caution anyone purchasing a vehicle online through here. Once our payment was sent, the "customer service" was over with. We had a couple small issues when our vehicle was delivered and online through here. Once our payment was sent, the "customer service" was over with. We had a couple small issues when our vehicle was delivered and when they do respond it takes several days, and they oftentimes don't respond at all. Some of the responses have been very dismissive and flippant, just blowing us off instead of trying to help us. In the video they sent us of our vehicle they showed a set of floor mats stacked up in the cargo area. Even mentioned "here's your floor mats" in the video. The problem is, the floor mats say Passat on them and we bought a Traverse. They are for a different vehicle. That side was of course facing down in the video so we couldn't see that. Our salesman said "they're being ordered today" but it's been a couple months now. We never received them and they're not even replying to our messages anymore. Another issue, they only sent one of the key fobs. When asked about this I got the "well, it was only traded in with one fob" nonsense. I just read an article about dealerships keeping the 2nd fob to force you to purchase one, sometimes adding up to $1000 to your purchase price. If you don't think this happens, look on marketplace for key fobs. You'll see sellers with dozens of them for sale. They purchase the ones the dealerships don't give you. I did reach out to them once again before leaving this review but again, no response. More

Every member of the team was curtious and professional. A relaxing and enjoyable visit. Awesome staff. A relaxing and enjoyable visit. Awesome staff. More

Was straight up, gave me a fair deal, was quick on the paperwork, without cutting down a forest. Fastest deal I’ve ever done..Andy was straight up with me same with Louie..no hassle, quick and easy.. paperwork, without cutting down a forest. Fastest deal I’ve ever done..Andy was straight up with me same with Louie..no hassle, quick and easy.. More

I worked with Bill Taylor. He was great from the moment we walked in the door until the final transaction. He was great from the moment we walked in the door until the final transaction. More