I chose this dealer to replace the water pump on my 2016 RAM 2500 6.7 diesel (under T-51 recall) based on posted reviews. There are 3 other dealers closer to my home, but I wanted to improve my chances of having the work done right the first time. I spoke with Jeff (service manager) at 10 AM and he advised that they had a water pump in stock. I asked when I could have it installed, and that I would need to wait on site because the dealership is nearly an hour away. To my shock, he said to be there at 1 PM so the truck could cool down before starting the repair. I usually change my own oil, but I wanted to give them at least some "real" business, so I asked for an oil change as well. The showroom/waiting area is well appointed with comfortable furniture, TV, WiFi, water and snacks.
Sales, service and parts staff are all friendly and unusually approachable. Once John Coldewey (the general manager of the 3 Mike Patton dealerships) approached us and introduced himself, we then understood why this dealership is so outstanding--servant leadership. We were made to feel like special guests. As we chatted, Stephen (service advisor) let us know the work was finished. It was just after 4 PM.
Stephen went over the bill with us: Water pump, no charge; interlock inspection, no charge; oil change, no charge! He said it was included when we purchased the truck in August on 2016---in Bellevue, Washington. He then handed me a gallon of Mopar coolant in case the radiator "burped" on the way home and needed additional coolant. (It didn't). No charge!!
Needless to say, I will recommend this dealership to anyone and everyone. I'm 66 years old and have bought countless cars from countless dealers, but Mike Patton now has a customer for life.