Mike Patton Ford Lincoln

I recently purchased a 2007 Jeep Wrangler Sahara from Mike Patton Auto Family. The sales consultant who assisted me was Jason Gale. He was very knowledgable, and up front I could tell he was a really g Mike Patton Auto Family. The sales consultant who assisted me was Jason Gale. He was very knowledgable, and up front I could tell he was a really good guy who was trying to help me get the best deal. Like no other dealer before, I actually trusted him and what he was saying to me. This was the best car buying experience I have ever had. When you first walk into the Mike Patton dealership you get a sense of comfort and honesty among the staff. Jason Gale's personality furthered those feelings in that he was very sincere, frank and friendly. A couple days after I bought my jeep I realized one of my parking lights and tail lights were out. Jason paved a way for me to arrive, get the lights fixed, and be on my way in no time at all. Also, the service department is great! I would recommend Mike Patton Auto Family to anyone looking to buy a used or new car, and I would recommend that you see Jason Gale for the best dealership experience you will ever have! Thanks for an awesome jeep guys! More

I purchased a used 2006 VW Passat about a week and a half ago. Before visiting I did some online homework looking for a vehicle that was fairly equal to what I would get for the F150 I was trading in based o ago. Before visiting I did some online homework looking for a vehicle that was fairly equal to what I would get for the F150 I was trading in based on the autotrader.com quote I had received. Within a few hours of inputting my request to autotrader.com, the Mike Patton dealership had contacted me and set up an appointment for Wednesday. I was a few minutes late but the greeter at the door promptly got Jason Gale to come out. He was friendly and almost immediately sat us down to start his slide presentation. He stated that based on the information I relayed to him over the phone that he had a good place to start but we would get down to the details after the slide presentation. I felt that the 20 minutes or so for the slide presentation was a total waste of time. However, because on how friendly and personable Jason was I looked at it as a bump in the road. After the presentation, he started asking questions to fill out his questionnaire. I made this easy by handing him a list of the cars Mike Patton had that I was interested in. As a part of the test drive I was looking over the engine and it was clearly apparent that a cover to the air intake was missing. When I commented on it, Jason reassured me that it was not missing and that the hood when closed was made to seal the hole. In the end if you don’t know or are not sure then say so. It was clear he didn’t know what he was talking about (the missing part cost $14). After the test drives I decided that this was the vehicle that fit my budget and needs so I took it. Autotrader.com's quoted price for my F150 was around $10,500 but it stated that it could be more based on an inspection from the dealer on the repair work from an accident I had. The finance employee (I'm not sure of his name) ended up giving me about $15,000 for it so I was pleased. During the signing of the paper work the finance employee said that the computer was having problems and couldn't pull up the extended warranty information. I told him that I could come back on Friday to sit down with someone about it, get the car detailed, and pick up my check for the difference of the car and trade-in. When I returned I was met by a greeter who told me Jason was with a customer. I told her I was there to meet with a man named George who was the Business Manager (not sure of last name but not George Woodell) about extended warranties, to have my vehicle detailed, and pick up my check. George was not very personable or friendly at all. I got the minimum information he gave me and was going to research the rest on my own. After an hour of waiting, I noticed my car was parked out front. While talking to a greeter Jason finally showed up and it took them a while to find the keys. I then asked him about the check which he went to check on. When he returned he stated that Mary (the lady that writes the checks) was off for the day and they hadn't prepared it yet. I would have assumed that if they knew I was driving up from Columbus that in the two days between my appointments someone would have ensured that the check was ready. After researching the extended warranty information myself, I attempted to call George back on Saturday but only got his voice mail, so I left a message. I attempted again on Monday to contact George but again got his voice mail. So I contacted Jason who ensured me that George was running late but would be there. Based on that I decided to drive back up from Columbus to pick up the check and purchase an extended warranty. Upon arriving Jason said he would find Mary so she could get me the check. After 30 minutes or so Mary met me with the check. She was walking away when I told her that I was supposed to be meeting George so she looked puzzled and said she would find Jason. She and Jason had a conversation at which point Jason walked over and said that there was no one there that could help me with the extended warranty that day and we would have to go next door to the Mike Patton Honda dealership. Once next door I was walked to a waiting area where I waited for over an hour. I eventually went back up front and asked what was going on and was told that they had turned the information on the warranty over to Jason and he should have gotten back with me. When I said no they went ahead and sat down with me and finished the process. Jason came back over as we were finishing. I had scheduled a vehicle inspection a few days later with a VW dealership just to have it "once overed" by the manufacturer. They told me that there was a safety recall on it in addition to the front passenger axle boot being torn, leaking grease, and needing repair ($350). Jason called a few days later and I told him that I was at work and couldn't talk long. I informed him of the problems and he ensured me that they wouldn't have sold the car if there were safety problems like that. Within 2 minutes of our conversation ending he called back and stated that if I took it to Carl Gregory then I should take it somewhere else because they probably just said that because they were mad about Mike Patton taking their customers. I never told him where I took it until after he made that accusation. I told him that when they found the problem that had brought me out to see it for myself. It was clearly torn and leaking and had been for a while considering the amount of old grease built up that was splattered around. As I came on here to provide this review I read the internet manager’s (Donnie Hinkle) reply to a negative rating. If at the first sign of problems the dealership either talks down about the competition or makes unprofessional responds to a negative rating then this is probably not the dealership I would recommend to anyone else. After the sale was complete it appeared as I was no longer a priority customer. **UPDATE** 10/30/2011 After numerous conversations with Jason Gale over several days of waiting, someone at a managerial level decided that Mike Patton Ford would cover all repairs immediately. The service department at Mike Patton Honda made me feel welcome and kept me up to date on the repairs. They could not explain how in the initial inspection of the vehicle how a torn CV boot was missed. Although it took an extra day beyond what they thought it would to fix the car, they provided a loner vehicle to compensate for it. All issues were corrected on the vehicle. In the four days after I picked up the vehicle I was contacted by Jason twice reminding me that I should edit my above review. This seemed quite pushy. I was also contacted by Brian Patton who never mentioned the review. He wanted to make sure I was completely satisfied, which I now am, and offered that if I had any other issues that I could contact him directly. More