Mile High Honda

Devan Bolton in the Honda service department is very kind and helpful.. The Honda service department is an excellent place to have your car serviced.. and helpful.. The Honda service department is an excellent place to have your car serviced.. More

Usually generally great service, maybe just a bad day. I brought my 2013 Honda CRV for B 1,3, service on a snow day in Colorado on 11/26/19. Originally scheduled to meet with Robert Rivera I was taken int I brought my 2013 Honda CRV for B 1,3, service on a snow day in Colorado on 11/26/19. Originally scheduled to meet with Robert Rivera I was taken into service by Daut Marmullaku (Robert was delayed due to snow). Daut did not introduce himself (not even a welcome handshake) and after hearing what service concerns brought me in today he immediately shut me down by stating my warranty had expired as I passed the 36K mile mark. Although this is not an untrue policy, Mr. Marmullaku seemed like he couldn't be bothered to pull up my car's file on the computer right next to him to verify my extended warranty, view my car's history or even just review the notes in the file for this service. When the car was ready for pick up there was a $77.00 charge for filling the car's tires with air as a function of turning off the air pressure check light on the dashboard - I didn't appreciate having to negotiate and push back on such a trivial yet exorbitant service charge. Upon negotiating my service needs and completing payment Mr. Marmullaku began showing enthusiasm stating that he would greatly appreciate it if I filled out a post service evaluation form as “[his] income depends upon it”. Please don't misunderstand me, I in the 2019 world of reviews and evaluations I can very much understand the request for a customer to complete a post service evaluation to improve service - at the same time requesting that I (the client) feel like I'm responsible for his livelihood was simply and plainly classless. Indeed, perhaps I would have been more enthusiastic to oblige his request if he actually showed any kind of considerate customer service engagement during any part of our interaction. Quite the contrary, Mr. Daut Marmullaku was perfunctory and curt. If the service center was busy I could understand but I was the only customer on this snow day in a building filled with Honda employees. I also didn't appreciate having to negotiate a $77 charge to fill air in my CRV tires. Having a long service history with Mile High Honda, I'm not the client you nickel and dime but rather you keep for long term business. In my nearly 4 years of getting service at Mile High Honda I’ve often been met with professionalism and courtesy. Indeed, service representatives like Ryan, Andrew and Robert have all consistently shown these qualifications. It should be noted that this was my first time engaging with Mr. Daut Marmullaku and I'm not sure if this is his baseline customer service style or if I just caught him on a bad day (we all have those from time to time) - I'll leave that to the Honda management team to evaluate. I will say that although Daut Marmullaku didn't do anything grossly wrong in my experience with his customer service I my strong preference is to prevent having to work with him again as I didn't feel like it fostered trust in that he was looking out for the best service of my vehicle or even in keeping me as a long term client. Looking back on in now I would have preferred to wait several minutes and simply had Robert Rivera be my service representative. Lastly, it should be noted that Mile High Honda completed the service in a timely manner and that the Courtesy Shuttle driver (I believe his name is Pete) was nothing less than professional, courteous as he dropped me off and picked me up safely from my office to the dealer. More

good cust service-happy love mile high honda, excellent care for my civic, nice friendly staff, great customer service and work done for my civic has always been top notch, t love mile high honda, excellent care for my civic, nice friendly staff, great customer service and work done for my civic has always been top notch, thank you mile high honda More

Great service department employees, dealer has weird rules about service dogs, they are not allowed in the loaner cars, so you have to find another way to have transportation if you are servicing your n rules about service dogs, they are not allowed in the loaner cars, so you have to find another way to have transportation if you are servicing your new car for a warranty issue. More

Devan was efficient with checking on information not provided on my account. He made sure to answer all questions. I watched him from afar, not in a creepy way, as he dealt with other customers. Alt provided on my account. He made sure to answer all questions. I watched him from afar, not in a creepy way, as he dealt with other customers. Although the place became extremely busy, he still took the time to treat everyone like they were the only people in the room. You have a great employee from what I noticed in the 2hrs I wad there. More

Thorough Assessment Took 2013 Honda CR-V in for oil change without an appointment. Took about 1.5 hr, which was time they had estimated. They did inspection which identif Took 2013 Honda CR-V in for oil change without an appointment. Took about 1.5 hr, which was time they had estimated. They did inspection which identified some upcoming maintenance I’ll need for vehicle now nearing 100,000 miles. Good customer service from Shawna, the Service Advisor! More

Can't wait to go back My fav. Honda dealer in the state is Honda 104, but Mile High Honda has seriously impressed me. They're warm and dedicated customer service is valuebl My fav. Honda dealer in the state is Honda 104, but Mile High Honda has seriously impressed me. They're warm and dedicated customer service is valueble, and will have me going back. xxxxxxto Ace Smith and Devan More

Helpful, friendly and easy! Everyone there was incredibly kind. This dealership explained everything for me, since I am new to the process. Made it as painless as possible and ev Everyone there was incredibly kind. This dealership explained everything for me, since I am new to the process. Made it as painless as possible and even helped repair a missing part and scratch before taking the car home! More

Great Customer Service! Mile High Honda is far from my home, but it ended up being worth the drive! Not only did I get a great deal because I'm a Sam's Club member, the custo Mile High Honda is far from my home, but it ended up being worth the drive! Not only did I get a great deal because I'm a Sam's Club member, the customer service was outstanding! Love my new CRV! More

Honda convert We have switched to Honda from VW, Toyota and Volvo. The sales experience was great. We asked for a specific model and color and the dealership was ab We have switched to Honda from VW, Toyota and Volvo. The sales experience was great. We asked for a specific model and color and the dealership was able to locate it for us and we couldn’t be happier. We are on our 5th oil change/service and our service rep (Ace). Was very helpful in explaining the required service and recommendations. Thanks for the help and direction. More