My husband and I went in to see the Audi Q7. We were immediately greeted by a nice and so I thought knowledgeable salesman named Kenny. He immediately offered to take us on a test drive and was very helpful settling in my littlest one in his car seat. He explained about the car in detail. The test drive itself was the best part. After that everything went downhill. I told Kenny that I liked the test driven car but wanted a black one with dark interior. He informed me that this was the only one available (with light interior) and we would have to see about the black one. He did try his best to sell us on the one we test drove (brown exterior and light interior) but I made it clear and he eventually got that we wanted a different color. As we drove back to the dealership, we immediately saw a black Q7 inside the dealership which was not there before. I was excited even though the interior was not exactly what I normally go for. Kenny tells us it just came in but it was a "demo" with about 12000 miles. So we immediately sit down and Kenny says right away that he will not be a "pushy salesperson and will be straight with us during the dealing process." An hour and a half later (way past closing time) he comes back with a deal. My husband makes some changes and Kenny comes back with what we think is the final deal. Then my husband and I noticed that this Q7 is really a fully loaded diesel version (which is considerably more)...the funny thing is is that the salesperson nor his boss knew that it was a fully loaded diesel! So we sat for another hour while the deal was being discussed and then my husband signs
the paper and they send us home with the Q7. Since it was closing and their finance manager was gone for the day, they asked us to return to sign the paperwork the next day at a time convenient for us. My husband came in to sign the paperwork and it is still not ready. Also, he is given a manual for the Q7 and spare keys. When we open the package at home we realize the manual and spare key is to the wrong car!!! My husband makes an appointment for Tuesday so they can detail and fix a few minor cosmetic issues with the car that we noted. A few days later when we return to sign the paperwork we are greeted by the sales manager Fred who informs us that Kenny is no longer with the company (poss related to our situation, don't know) and says that the car was not a loaner. We leave with a loaner (a beat up Avalon) and still aren't given any paperwork to sign. We think to ourselves, ok so they are a bit slow and unorganized but we love the car and they have accepted our trade in so we are good to go. Then a few days later when we are to get our Q7 we get a call from the sales manager saying they can't honor the deal on the used Q7 diesel but if interested we can make a new deal on the one we test drove (which we didn't like the color). So my husband, fed up with the run around asked for our trade in back and left. I highly recommend Audi, great car and value. You get more for your money than the "others" for sure but please venture south to Momentum Audi. We left Momentum with a wonderful experience and that is where we will be purchasing our new Audi.