Mini of San Francisco

I wanted to share my feedback regarding my Service Advisor, Austin, who has managed my Mini Cooper’s care for more than seven years. In an industry where trust is everything, Austin is a standout p Advisor, Austin, who has managed my Mini Cooper’s care for more than seven years. In an industry where trust is everything, Austin is a standout professional. He is incredibly experienced, consistently anticipating my car's needs and providing honest guidance on priority repairs. His ability to balance technical expertise with a kind, customer-first attitude is exemplary. Austin’s commitment to his clients is the reason I remain a loyal customer. He is an asset to your organization and deserves the highest praise for the way he represents your service department." More

Very simpatico reps. They were helpful, knowledgeable, and very efficient. My rep even helped me understand some of the “dashboard” technical tricks. They were helpful, knowledgeable, and very efficient. My rep even helped me understand some of the “dashboard” technical tricks. More

I have not had a good experience in the past. Miis-communication being the biggest problem. But this time Marcelo Dimas did an excellent job with communication and was very pleasant and efficient Miis-communication being the biggest problem. But this time Marcelo Dimas did an excellent job with communication and was very pleasant and efficient. Definitely moved my rating up. It would be a 5 but I had to call back after making the initial appointment, when I was told a service advisor would call me with the information the appointment person couldn’t answer. More

Friendly, efficient service. I like the videos that are sent following the visit. Marcelo is extremely friendly and helpful. I like the videos that are sent following the visit. Marcelo is extremely friendly and helpful. More

Nyomi was patient and knew everything I needed to make sure I got into the right car at the right time sure I got into the right car at the right time More

Good service advisors. Professional and organized. Detail oriented. Available loaner vehicle great Uber ride home very good service. Professional and organized. Detail oriented. Available loaner vehicle great Uber ride home very good service. More

Great experience- both work quality and customer service! I highly recommend Mini of San Francisco. I highly recommend Mini of San Francisco. More

Tomas helped us from start to finish in picking out our new Mini Countryman. He is knowledgeable, professional, friendly and easy to work with. I am happy and excited about my new Mini and am thankful to T new Mini Countryman. He is knowledgeable, professional, friendly and easy to work with. I am happy and excited about my new Mini and am thankful to Tomas for his time, help and expertise! More

I enjoy going to this location, it offers comprehensive services and the team is great. services and the team is great. More

Excellent communication and service. Super responsive advisor and work was done within the promised time frame. Super responsive advisor and work was done within the promised time frame. More