Miracle Chrysler Dodge Jeep Ram of Aiken

Miracle Chrysler Dodge Jeep Ram of Aiken responded

Hello T. Schauer, I apologize for the experience you had at our store. We've been in the business for 50 plus years, and serve hundreds of customers a week, and we strive to create the best possible experience for each and every one of our customers, we are very sorry that the sales team fell short, we do value our customers and expect every customer to experience exceptional service and while at this point we can only apologize for the service and miscommunication that you experienced during your visit, but If at any time in the future we can do business with you please call our chief operating officer Jack Brennan and he will be fully involved in the transaction. Again, please accept our apology.

Miracle Chrysler Dodge Jeep Ram of Aiken responded

Hi Mr. Retterer, Thank you for your recent review. Our policy is to provide the customer the best experience through out our organization. So, first and foremost we do apologize for the experience that you had at our store. We've been in business for 50+ years, and serve hundreds of customers a week, and we strive to create the best possible car buying experience for our customers, we do regret that we missed the mark and would like to make things right. I would like to learn more about the incident that took place, so if you wouldn't mind giving us a call at (803)819-5336, I do understand you spoke with Jo Robinson and she apologized for your experience and asked if there was anything we can do at all to correct the situation. However, if at any time in the future we can do business with you please call our Cheif Operating Officer Jack Brennan and he will be fully involved in the transaction. Again, please accept our apology.

Miracle Chrysler Dodge Jeep Ram of Aiken responded

Dear Mr. Badgett, Please accept our apologies for not having gotten back to you sooner, but we are very grateful for this review and the feedback it contains, as well as your decision to come to our service department and do business with us. The Bob Richards Chrysler Dodge Jeep Ram Team was very happy to help, and we are really glad to see that you were so happy with the service you received from Toshira and Ricky. Indeed, both of them gave you a great demonstration of what we at Bob Richards Chrysler Dodge Jeep Ram think great service should be, with Toshira going above and beyond to put you in touch with Ricky, and he making sure that you had all the answers and information you wanted, and always with the professional, polite demeanor that you'll find in all of our staff. Hopefully your Grand Cherokee is on fine form following our work, but if anything unexpected should happen or if you have any further questions then feel free to come back anytime, or you can also call us or contact us online if that's more convenient for you. Finally, we'd like to close by thanking you again for your review and your custom - we're very proud to have done a good job for you, and while our records show that this was your first time at our dealership, we certainly hope it won't be the last! Best wishes & Kind regards, Ricky, Toshira, and the entire Bob Richards Chrysler Dodge Jeep Ram Team,

Miracle Chrysler Dodge Jeep Ram of Aiken responded

Sage advice indeed Rumblebee - we do our very best to make sure that every used car we sell is in the best possible condition, and if we notice a problem, we absolutely do fix it, However, despite our best efforts, vehicles can develop faults and mechanical problems even while they're just sitting on the lot. Unfortunately many of these possible issues aren't immediately obvious, and will only become apparent when the car is being driven - things like perished seals / certain gaskets, fluid levels, all the way up to the dreaded mechanical seizure. That's why our used cars must be sold as seen, because we can never guarantee that we have caught EVERYTHING, and we're not in the business of making promises we can't keep. We are sorry that you've found a few issues with your new car, but the Bob Richards Dodge Chrysler Jeep service department is certainly ready and willing to help you put them right - we hope you'll consider us for the task and likewise,if you have any further feedback or questions for us then please do get in touch - you can always come down to the dealership, or if it's more convenient you can reach us over the phone or online too. Finally we would of course like to say a very sincere thank you for your review, for doing business with us, and for the understanding you've shown regarding your new vehicle. We wish you all the luck in the world with it, and hope that once these issues have been dealt with it goes on to provide you with many years of happy motoring! Thanks Again & Best Regards, The Bob Richards Team

Miracle Chrysler Dodge Jeep Ram of Aiken responded

Dear MrsMullins86, It's great to hear from you again, and everyone at Bob Richards Dodge Chrysler Jeep wants to say a big thank you for taking the time to write this review, and for the lovely things you have written about us. It's great to know that you had such a positive experience at all stages of the buying process, felt comfortable dealing with our staff, and that you received the kind of friendly service we like to think of as our hallmark. We are indeed very grateful and proud to have made you so happy, but the icing on the cake has to be that classy new Chrysler Pacifica you drove away in - we're very glad that Craig and the team were able to help you pick it out and make it yours, and would like to wish you all the best with what is a top-notch vehicle. Furthermore, that great service doesn't stop either - our service department and customer service team are at your complete disposal from here on out - so any time you have a question or issue that you'd like our help with, or if you want us to take a look under the hood (or anywhere else for that matter) please do let us know and we'll get right on it. Of course you're welcome to swing by the dealership anytime, but if it's more convenient you can also call us or contact us online - you'll still receive the same comprehensive service and friendly welcome though - that's for sure! Finally, we would like to offer our thanks one last time for choosing to visit our dealership and do business with us - as well as this great review. It was our pleasure to help you find your new van, and we'd love to see you (and it) again sometime in the future! Best Regards, Craig & The Bob Richards Team

Miracle Chrysler Dodge Jeep Ram of Aiken responded

Hi Sarah, Firstly we'd like to thank you for choosing to tell us about your recent visit, the whole Bob Richards team is really happy to see that you had such a positive experience.and we're also proud of Craig and the efforts he made on your behalf. Indeed we're very glad he was able to help and it's great to know that it resulted in you driving away in that classy, majestic Chrysler 300! We certainly hope that you've enjoyed your first weekend with it and that it's been everything you expected and more so far, we just wanted to remind you that our team is still here for you, ready to assist with the same great customer service and warm welcome that you saw from Craig, and that's something that we'll also be sure to extend to anyone who heads our way because of your comments and recommendation. We're only a phone call or online message away too, so if there is anything further that we can help you with you need only let us know, and of course you can also come down to the dealership anytime if you'd prefer to talk in person. Finally, we'd like to again thank you for your review and for choosing to do business with us - we truly appreciate you telling people about your experience and spreading the word about our dealership - and of course we're also really glad you enjoyed your experience with us. In closing would like to wish you all the best with your magnificent new car, and we hope to see you both again sometime soon! Best Regards, Craig & The Bob Richards Team

Miracle Chrysler Dodge Jeep Ram of Aiken responded

Dear Chriscrystal, Firstly, on behalf of everyone here at Bob Richards Dodge Chrysler Jeep let me say a big thankyou for your review. We're happy to hear that everything went so well for you, and it's great to know that Michael was able to find something that met your needs. We hope that you're enjoying that new truck so far and that it goes on to give you many miles of worry-free motoring. However, the same great team that looked after you during your visit is still here for you now, so if you run into any problems or have any questions regarding your new vehicle, please feel free to ask - you can always come down to the dealership of course, but you can also get help over the phone or online if that's more convenient. In closing we'd like to again say thank you for your visit, and for doing business with Bob Richards Dodge Chrysler Jeep - it was a pleasure to meet you and we'd love for you to come see us again whenever the time is right for you, until then however, safe journeys and all the best with your new truck from all of us here at Bob Richards Dodge Chrysler Jeep! Best Regards, Michael & The Bob Richards Team

Miracle Chrysler Dodge Jeep Ram of Aiken responded

Dear Jimkim, We're thrilled to have made such a positive impression on you both, and everyone here would like to say a very sincere thank you for your comments. It's great to know that you think so highly of us and what you've said perfectly matches how we want the atmosphere, service and overall experience to be for our customers - helpful, honest and friendly. It also means a lot to hear you describe our dealership as reputable - that's something we feel all car dealerships should be, but sadly as you say, it seems to be becoming rarer and rarer as time goes on. Well, we certainly still believe in doing things the old-fashioned way, so as long as there are customers like yourselves out there who want an enjoyable visit AND a fair deal, Bob Richards be here to serve them. We're glad the drive was worth it in the end, too - it was a pleasure to meet you and we hope to see you again sometime soon, however, if there's anything further we can do to help then you can also call us or contact us via our website if that's more convenient. In closing though we'd like to again say thank you for your visit and until next time, happy trails! Best Regards, Jennifer, Ryan & The Bob Richards Team

Miracle Chrysler Dodge Jeep Ram of Aiken responded

Hi Louis, It's great to hear from you again, and we'd firstly all like to pass on our sincere thanks because your review has given all of us at Bob Richards Chrysler Dodge Jeep Ram a big lift. We're very happy to see that Debra, Craig and Mingo worked hard to get you a great deal on a great vehicle, we're glad you like it so far and hope that it continues to grow on you as time goes on, but it's also very important for us that you enjoyed your visits and how we conducted business with you. Bob Richards Chrysler Dodge Jeep Ram doesn't believe in pressure, complex tactics or games - instead we pride ourselves on our honesty and transparency, and it's so uplifting to know that customers out there still want and appreciate that. Certainly we will continue doing things 'The Bob Richards Way', and that great service is still there for you now that you have your Jeep, so if you run into any issues or have any further questions or comments we'd love to hear from you and will do everything we can to take care of you - you can always come to the dealership in person, but you can also reach us online or over the phone too if that's more convenient for you. We hope you'll come and see us again when service time rolls around, but for now just enjoy your new Wrangler and finally, please accept our thanks one more time. Best Regards Debra, Craig, Mingo & The Bob Richards Team

Miracle Chrysler Dodge Jeep Ram of Aiken responded

Dear Hulkcar, All of us at Bob Richards Chrysler Dodge Jeep Ram would like to say a big thank you for your kind comments - we're very pleased to know that we stood out from the competition, that you enjoyed your visit with Craig and that it all resulted in that beautiful black Pacifica. We've said it before but everyone at our dealership always tries to provide the best service they can, so it's great to know that we did just that on this occasion, and as always we're glad to have been able to help. The team stand ready to assist if there's anything more we can do now that you have your car, too - if so then please do come back to the dealership anytime and we'll do everything we can to take care of any issues you may have - mechanical or otherwise. Similarly, you can also call us or contact us online if it's more convenient, and you'll get the same standard of service that you saw during your dealings with Craig. In closing we'd like to thank you again for your review and for recommending us - we hope you'll be back to see us again in the future but it was a real pleasure to meet you, and for now at least, we hope you enjoy your new Pacifica! Best Regards, Craig & The Bob Richards Team