Miracle INFINITI of Augusta

WANDA AND THE TECH THAT INTERACTED WITH ME DOING MY VEHICLE REPAIRS DID A OUTSTANDING. JOB THECOMMUNICATION AND CONCERNS WAS PROFESSIONAL . VEHICLE REPAIRS DID A OUTSTANDING. JOB THECOMMUNICATION AND CONCERNS WAS PROFESSIONAL . More

I went to look at 2021 Maxima listed on Carfax for $19800. I drove it and asked for pricing. They showed me $24998 for the car. Made no concessions and said it was Carfax sites fault. Dawn went mgr. $19800. I drove it and asked for pricing. They showed me $24998 for the car. Made no concessions and said it was Carfax sites fault. Dawn went mgr. Joseph about it. He said they couldn’t sell it for the Carfax pricing. It is still on the site at $19800. I think it is bait and switch. More

I had a great experience at this dealership. Ms. Wanda was a very pleasant person. Ms. Wanda was a very pleasant person. More

"5 Stars! " I would definitely recommend Dawn. She was very easy to work with and made the process easy. The team at Jim Hudson Infiniti provided exceptional " I would definitely recommend Dawn. She was very easy to work with and made the process easy. The team at Jim Hudson Infiniti provided exceptional service. More

My 22 car was riding smoothly. I went there to have the oil changed and tire rotation and balancing . Upon leaving my car was vibrating back and front. What did they do to my car? I went there to have the oil changed and tire rotation and balancing . Upon leaving my car was vibrating back and front. What did they do to my car? These were my thoughts. I took my car elsewhere and I was told I needed an alignment and the tires needed balancing. I had paid them for balancing . My car was sabotaged. They messed it up. Do not go there for services. More

Excellent experience, service on time and as promised. Consultant knowledgeable about my car and its requirements. Consultant knowledgeable about my car and its requirements. More

Took my FX in for service. The repairs were started immediately, I was given a nice new rental vehicle to drive during my repairs.. Once I got my vehicle back, everything has b The repairs were started immediately, I was given a nice new rental vehicle to drive during my repairs.. Once I got my vehicle back, everything has been good. More

I take my ‘12 Nissan Maxima for service. The staff are super friendly and prompt. They are very thorough with service performed and needed. I leave with a clean car. :) The only thing that I The staff are super friendly and prompt. They are very thorough with service performed and needed. I leave with a clean car. :) The only thing that I would say is that my maintenance isn’t reset on the radio, but that isn’t a deal breaker. More

I would give less than 1 star if I could. This dealership messed my car up and took $1100 from me. While visiting Augusta, I went to the dealership for oil change in September. After the o This dealership messed my car up and took $1100 from me. While visiting Augusta, I went to the dealership for oil change in September. After the oil change my car started to make a weird noise. On a second visit to Augusta, I (reluctantly) stopped by to get the noise checked. I said reluctantly because I found their oil change expensive at $100 while the same Infiniti dealerships in Virginia would change my oil for $50. When I called, I asked the lady what to expect cost-wise, knowing that they were expensive. The lady advised that there would be no charge, they will drive the car to identify the sound and then give me the cost to fix it. She then scheduled me to see Wanda the next day. On getting to the dealership, Kyle decided to help us. He then told us that it would cost $149 to drive the car and identify the noise. I explained my conversation with the lady, and he said he would help us, so we decided to get the car checked. In a nutshell, the problem was not fixed, they led me to believe I had a serious problem that I needed to fix before leaving Augusta. they took $1100 from me; did not fix the problem and the noise is louder. They even had the guts to charge me $149 that Kyle said would not be included - for no reason. The mechanic drove my car 1 block in 10 minutes and then they charged me $149. Yesterday I called to complain, Gary their manager said he would speak with their general manager and see what they can refund me. 24 hours later, Gary did not call me. After 4 attempts and a voice message on his direct line, I finally got to speak with him. He stated that they would not refund my money. I requested his general manager's number and he said he would not provide that information to me but would email him and have him call me. I am yet to receive a call. Based on my research, the so-called repairs were not necessary and would have caused me $300. I understand that dealerships are more expensive, but I did not expect this level of deceit and unprofessionalism from them. As I mentioned to Kyle and Gary, I live in the DC area which is more expensive than Augusta but none of the Infiniti dealerships has ever done what Infiniti of Augusta did. I am the sole owner and driver of my vehicle; I drive 12 miles or less Monday through Friday. I have never had this issue with it until after the oil change in Augusta. Unfortunately, the sound is even worse now. I will definitely report this incidence to the BBB. More

Mickey was professional and very helpful. The facility was in top knotxh condition as always and my car is running exceptionally well. The facility was in top knotxh condition as always and my car is running exceptionally well. More