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Miracle INFINITI of Augusta
Martinez, GA
116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 116 reviews
November 16, 2022
This dealership provides superior customer service. From the time you drive up until the time you drive off, they treat you with kindness and respect. Kyle was such a gentleman, knowledgeable, thorough From the time you drive up until the time you drive off, they treat you with kindness and respect. Kyle was such a gentleman, knowledgeable, thorough in explaining what took place with my visit and respectful. The customer service received, is like non other. I’ll definitely bring my vehicle back for additional services suggested. More
by mlbaker62
Employees Worked With
Kyle
Helpful September 30, 2022
Courteous, efficient, thorough, professional Knowledgeable, experienced The service team was very helpful with my issue I was having with my battery. Knowledgeable, experienced The service team was very helpful with my issue I was having with my battery. More
by Tootles
Employees Worked With
Lucan Breedlove, Joseph Guillory
September 27, 2022
The service I recieved from Wanda was very professional and pleasant. She go above and beyond to make sure that you understand everything that went on with the service and answer any questions you may hav and pleasant. She go above and beyond to make sure that you understand everything that went on with the service and answer any questions you may have. More
by Gil348
Employees Worked With
Wanda Rollins , Lucan Breedlove
March 22, 2022
I dropped off my car at 0930hrs for my scheduled appointment and waited about 30 minutes for a ride home. At 1104hrs an email was sent stating my vehicle service was complete. I did not receive a appointment and waited about 30 minutes for a ride home. At 1104hrs an email was sent stating my vehicle service was complete. I did not receive a call from my service consultant advising me that my car was ready for pickup. I did not open the email until around 12 noon at which time I called Antonio Satterwhite who advised me that not only did he not have anyone to come get me at that time, but I needed to wait until he returned from lunch at 1400hrs because no one else could check out my vehicle. I paid for a Lyft so I could retrieve my vehicle prior to him returning from lunch. I was informed by Mr. Satterwhite that I had two nails in my front driver's side tire that were causing my low tire pressure warning light to illuminate and the tire could not be repaired due to the close proximity of the two nails. Mr. Satterwhite already had an estimated cost for a replacement tire, but I opted to purchase the tire elsewhere. The light was apparently reset; the Infiniti MPI Multi-Point Inspection nor the service invoice mentioned the two nails and I took the vehicle to another service company only to be told that there was, in fact, only one small nail in the tire that was causing a slow leak and the tire was plugged saving me over $200. Additionally, one of my key fobs is malfunctioning so I asked to have it reprogrammed after the issue was not resolved by changing the battery. Even though I have had my car serviced before at this dealership in the last year, purchased a part for my luggage rack that was missing right after the brakes were serviced there, and spent $311.20 for the service that day, Mr. Satterwhite informed me that I would have to pay for an hour's worth of labor to have the fob re-programmed. I no longer trust this dealership to service my vehicle without trying to "up sale" because I am a female, perhaps? Additionally, every time I have dropped off my car for servicing I have had the same issues with getting a ride back to pick up my vehicle and I have been forced to pay a car service. One time my vehicle remained overnight at the dealership after the service manager (Dion, I believe is his name) assured me that I would be picked up that day. Worst customer service I have ever experienced with a luxury car dealership. The service manager at the local BMW dealership took less than 2 minutes to program a new fob I purchased from them for my 528i xDrive and I wasn't charged a dime. In the past I purchased two cars from Jim Hudson Lexus in Columbia, SC and never experienced this type of customer service. Highly disappointed. More
by Allen311
Employees Worked With
Antonio Satterwhite
February 20, 2022
I had an amazing experience with Tony Cody in augusta ga. Since Jim Hudson bought infiniti it open up doors for me to buy a different brand other than infiniti. Tony is awesome and very dedicated to be a gre Since Jim Hudson bought infiniti it open up doors for me to buy a different brand other than infiniti. Tony is awesome and very dedicated to be a great salesman. Tony deserves recognition. Tony is patient and kind. Thank you Tony and for those who are in the market for a vehicle please ask for Tony Cody. More
by Showard429
Employees Worked With
Tony Cody
October 14, 2021
The sale person was very professional,I there so lone trying to decide on the QX55 he was willing to send out for lunch. They were great . trying to decide on the QX55 he was willing to send out for lunch. They were great . More
by HDWILL52
Employees Worked With
Tony Cody, Danielle Lee
