Miracle Motor Mart East

I was having an issue with my 2021 Buick Encore GX. I would receive a Shift to Park error even though my vehicle was in Park. I scheduled an appointment to get my vehicle checked. On 11/24/24, I went t I would receive a Shift to Park error even though my vehicle was in Park. I scheduled an appointment to get my vehicle checked. On 11/24/24, I went to my appointment, I told Ms. Joette the issue I was having. She said it is a known issue in the Buicks. She will have it checked and get back with me. About an hour later she comes out to the waiting area and tells me that the part is not covered under my warranty. I asked why? She said, "it may be the location of the issue, something could've gotten spilled or anything." She said, "it would cost $310 to get it fixed." I was confused and not happy. I went to my Salesperson Big Johnny, who sold me the vehicle, and explained the situation. He immediately said, "that does not sound correct". He got on the phone and contacted the warranty company. He spoke with Yvonne. He asked if the part (the brake assembly) was covered under my warranty. She said, "yes, it is". Big Johnny, got off the phone and went back to the service department and let Ms. Joette know that he spoke with the warranty company. And the part is covered". Ms. Joette, told me she would order the part and let me know when it is in, so I can get the issue fixed. My rating of 4 stars, is due to Big Johnny going above and beyond to get to the root of the issue. If it was not for him, I would've been paying for a part that was already covered under my warranty. More

I purchase a vehicle that they promised me they will fix somethings on vehicle. It has been a nightmare, I have been there 3 times so they can fix vehicle. The first 2 times they called me said parts are in somethings on vehicle. It has been a nightmare, I have been there 3 times so they can fix vehicle. The first 2 times they called me said parts are in and when I get there they take vehicle in service and then inform me they ordered wrong parts. The third they called said the right parts are in so I went back for third time and they fix two of things and trying to get out of one repair they promised me they will fix. Had to fight for what they promised they will do for me to purchased the vehicle. So beware, they will promise you things so you will purchase a vehicle and not keep them. I live 30 minutes away from the place and they don't consider your time and money you spend on gas going back forth. This makes the fourth vehicle I have purchased from them after this experience I probably won't be back. More

Definitely had a wonderful experience Ray and RC definitely we a blessing along with all the other staff... Very helpful and genuine 💜🕊️✝️👑😇 definitely we a blessing along with all the other staff... Very helpful and genuine 💜🕊️✝️👑😇 More

Fue un placer haber coincidido con Mike Salgado, nos apoyo en todo 10/10, excelente trato y nos explico sobre cada una de las propuestas que nos mostraron.... Realmente un buen lugar para adquirir un ve apoyo en todo 10/10, excelente trato y nos explico sobre cada una de las propuestas que nos mostraron.... Realmente un buen lugar para adquirir un vehículo 👌 More

Mike Delgado is the ABSOLUTE Worst! !!! This subpar sales person ran mycredit without my permission after i expressly asked if it needed to be run again!!!! HE LIED TO ME LIAR also tried !!! This subpar sales person ran mycredit without my permission after i expressly asked if it needed to be run again!!!! HE LIED TO ME LIAR also tried to tell me that my credit required many thousands down when carmax gave me 99 down IF HE TEXTS YOU> RUN@@ HORRIBLE EXPERIENCE More

I instantly felt a welcomed soon as I walked through the door. Rodney was very patient with me with one of the hardest descions I had to make. He is definitely an asset to the company. Thank you so much Ro door. Rodney was very patient with me with one of the hardest descions I had to make. He is definitely an asset to the company. Thank you so much Rodney! Maria More

Rodney was Great at finding best choice of car for my situation. Definitely would recommend him as being the guy to go to for questions and concerns. situation. Definitely would recommend him as being the guy to go to for questions and concerns. More

We had the best experience at Miracle Motor Mart. The staff was very helpful and professional. No pressure sales and it had a real family feel! I highly recommend Miracle Motor Mart to everyone! The staff was very helpful and professional. No pressure sales and it had a real family feel! I highly recommend Miracle Motor Mart to everyone! More

My grand-daughter has purchased several cars with this dealership. Working with Jerry the finance manager and Kyle the part owner has been a pleasure and they are both very helpful in assisting with your dealership. Working with Jerry the finance manager and Kyle the part owner has been a pleasure and they are both very helpful in assisting with your needs. More