Mission Mitsubishi

The customer service manager at Mission Mitsubishi really listened to my concerns and responded promptly to my original rating. He went above and beyond to rectify my concerns. Thank you! listened to my concerns and responded promptly to my original rating. He went above and beyond to rectify my concerns. Thank you! More

Treat you like family, make sure you get the care you want and love. As soon as I get there Dolores made the process so easy and painless. She is a miracle worker. So Dolores if you reading this? THANK Y want and love. As soon as I get there Dolores made the process so easy and painless. She is a miracle worker. So Dolores if you reading this? THANK YOU! More

DO NOT COME HERE! WARNING! STAY AWAY! I feel so violated and so upset writing this review. First of all — we had excellent sales experience at this dealership. My WARNING! STAY AWAY! I feel so violated and so upset writing this review. First of all — we had excellent sales experience at this dealership. My mother and I both purchased brand new vehicles from this dealership in summer 2021 and December 2021. I do not live in San Antonio and came back to visit in April 2022 and decided to go get my first free oil change at Mission. That was a mistake. When I arrived, I mentioned to the service check in guy that I wanted them to look under my car because a flap was hanging low. He immediately starts telling me about all of these catalytic converters getting stolen off of this model specifically. He attempts to get me to buy a $450 cover. I ask him when this all started since I just purchased this vehicle and none of this came up in December. He doesn’t have an answer but says they are just trying to warn me and proceeds to tell me all sorts of stories about their customers converters going missing right after they leave their service department. We literally just purchased two brand new vehicles from them and they are trying to make a couple hundred bucks off of us after the fact?? Give me a break. So unprofessional and greedy! I tell them I live in a small town that doesn’t have this theft issue and I will be leaving in two days so I don’t want the cover. ONE DAY After my oil change my converter gets sawed off my car while I am helping an elderly relative with a roach infestation. I was inside the apartment for just one hour. It is so obvious someone put a tracker on my car. The people at mission Mitsubishi think people are stupid and their response is going to be “statewide crime”. Sure, this is happening all over. But I have driven around in SA for two weeks before this and now 24 hours after I leave their service station is gets lifted?? At best, they have some shady service people who are putting trackers on the cars and notifying outside parties, at worst, it’s the entire dealership since they receive the repair business from insurance companies. I have read other customer reviews who have experienced the same thing! This company has no problem scamming its own customers and can’t even figure out how to hire trustworthy staff. The worst part is that this dealership had 50 of these catalytic converters stolen off their lot in May 2021. They knew this was an issue with the cars and they still aren’t just adding the protective covers in advance — they want to put that cost on the customer after they lie to you. Stay away and find a better dealership!! We have notified police and our insurance company and will make sure our vehicles never see the pavement of that lot again. Tell your friends and family too! As a woman, I feel completely violated and ashamed to have trusted this company. Don’t make the mistake I did and don’t give these criminals your money! More

Thank you Carrie and Elohim on the service team for their excellent and efficient care of my new 2022 Mitsubishi Outlander you guys are "10's" in my book keep up the great work! excellent and efficient care of my new 2022 Mitsubishi Outlander you guys are "10's" in my book keep up the great work! More

A HUGE SHOUT OUT TO James Irizarry !! If your looking for great service and great prices this is the place to be. Great experience, James was very helpful and made car purchase smooth & easy, provided 5 star great service and great prices this is the place to be. Great experience, James was very helpful and made car purchase smooth & easy, provided 5 star service at every step!! Thank you so much for making this happen, enjoying my new car!!! More

Mission Mitsubishi has inside job going on as previously reported multiple catalytic converters we’re stolen from the dealership now they are being stolen from customers is it a coincidence my aunt and I ca reported multiple catalytic converters we’re stolen from the dealership now they are being stolen from customers is it a coincidence my aunt and I car were both vandalized the same night over 20 miles apart when we both purchased our vehicles from Mission and had them serviced late June also since the car is so new the dealership is the only place we can get it repaired they are getting the $4500 right back More

First off let me say Abraham and Tyson were a true pleasure to meet. They were attentive, honest, and not pushy. When we applied through the dealer we found someone to approve us. The rate was a super pleasure to meet. They were attentive, honest, and not pushy. When we applied through the dealer we found someone to approve us. The rate was a super high APR through a Credit Acceptance company. We ended up signing however this "approval" was contingent on stipulations. After going home Friday evening I felt like I had made the wrong decision. I didn't have peace. We took the car back next day. Louis Gonzales was a nightmare. He comes in like he is Mr. Hot Shot. When I told him I would like to rescind the loan (wasn't final) he lied and said the deal has been funded and we can't pull it back. I had a co-signer ready to and wanted to get a better rate. He would not work with us. I told him I'd don't want to be driving a vehicle home I didn't want. He then told me if I left it he would have it towed and I would pay fees. THIS IS NOT TRUE, he's LYING. The contract takes days to finalize. Do not listen when they say the money is immediate. Louis laughed in my face when I said I would be contacting the ceo of the lender. I did exactly that. I contacted all VPs and CEO at the lender. They immediately cut the deal off. I also contacted the GM of Mission to give him a heads up. Louis of course called me ready to do the deal I had offered Saturday. Absolutely not! Lost my business. To laugh in my face, and make me out to be an idiot was not okay. I take car back and Louis can't even face me, he hides in the back. He is going to bring Mission Mitsubishi down, he is JUST the Director, that's it! Please know your options and escalate if you are in my situation. More

Salesmen at Mission Mitsubishi ask you to refer customers and you will recieve a referral fee. NOT TRUE.. I referred 2 people not a word from Mission. and you will recieve a referral fee. NOT TRUE.. I referred 2 people not a word from Mission. More