Mitchell Volkswagen

OK But a Few Low Points I've dealt with many dealerships and I'd have to say I expected more from Mitchell Volkswagen. I leased a car from them and later felt I could have g I've dealt with many dealerships and I'd have to say I expected more from Mitchell Volkswagen. I leased a car from them and later felt I could have gotten a better deal judging from what I found out later online. George was nice enough but dealing with him stressed me out. He kept going back and forth to "discuss things" with management for every little thing, like the price or the financing, etc. I finally got him down to a more reasonable price but then later realized I'd probably paid too much given what other dealers in the area were offering. I should have gone to them first, but I live near Mitchell. Then my first couple of service appointments went a little rough. I was not used to having service people have such a bad attitude for no good reason. I'm a really easy customer if you treat me right but this one man had a chip on his shoulder. I had a Japanese car before this and was treated very well there, and glow about them to this day on review sites. At Mitchell, in the service dept. every little thing took much too long and they often would backpedal on a previously agreed-upon price, making me remind them of our previous discussion and instead of honoring it, they would make me go back and forth with them about it in not such a nice way. And this was after the not-so-nice service guy had left and it seemed like they were making an effort to be nicer to customers! Every time I went there for anything, even an oil change or tire service the service staff was completely different. I had come to like Samantha but then she too seemed to disappear after only dealing with her twice - not a good sign. Plus their hours were not convenient for working people and other dealerships have more extended service hours. I know a lot about this business from having family in the auto biz. so you can take my opinion for what it's worth. If I hadn't decided to get a different make of car after my lease, I would have chosen a different dealership. When I was still unsure of what I wanted and shopping around at lease end, I priced out a new model at Mitchell, and once again they made me haggle because they didn't even offer me the price I got quoted online from another dealer on the same model. When confronted with this they dropped the ball and said they had "given me their best price". So they lost a customer and really, you can do much better elsewhere. More

Amazing customer service Will always use Mitchell vw in the future great service ask for Brian he is the best! Went to Crowley first very unprofessional whereas Mitchell is fi Will always use Mitchell vw in the future great service ask for Brian he is the best! Went to Crowley first very unprofessional whereas Mitchell is first class service all the way. Quick and easy process with no gimmicks or added "stuff" More

Quick and inexpensive service call I did not purchase my 2014 Jetta from Mitchell, but they are the closest dealership to me, so when it came time for my 20,000 service I made an appoin I did not purchase my 2014 Jetta from Mitchell, but they are the closest dealership to me, so when it came time for my 20,000 service I made an appointment with them online. I got reminders about my appointment by text and email, which was helpful. For some odd reason, I didn't end up in the system but that was not a problem for the service department. They simply entered my info and directed me to the waiting area in sales where coffee and bagels were available. One hour later, the car was done and the bill presented - a bit less than what I expected it to be! Courteous, professional service from people who know what they are doing. I witnessed one of the other service personnel handle a difficult customer with tact and diplomacy. I am confident in this dealership and will return to them for future service. More

Easy sales experience No pressure, no hassle, friendly, proffesional staff. Mitchell's had the car we wanted, worked w me to get the best deal possible. The whole experie No pressure, no hassle, friendly, proffesional staff. Mitchell's had the car we wanted, worked w me to get the best deal possible. The whole experience from the test drive to driving it off the lot was smooth... More

Handeled recall issue well. Recall was handled according to Notice sent to me in a timely fashion. Service Advisor did a great job expediting such service while I waited in the a Recall was handled according to Notice sent to me in a timely fashion. Service Advisor did a great job expediting such service while I waited in the area designated. More

Friendly No pressure, easy to deal with. Just told them what I wanted. Very Pleasant experience. I'm on my 5th VW and have used Mitchell before...so very famil No pressure, easy to deal with. Just told them what I wanted. Very Pleasant experience. I'm on my 5th VW and have used Mitchell before...so very familiar with Mitchell's and VW More

Pleasant Everyone was helpful, friendly and knowledgeable. They kept me updated as to how long it would take and set me up with a shuttle to shop and have lunc Everyone was helpful, friendly and knowledgeable. They kept me updated as to how long it would take and set me up with a shuttle to shop and have lunch. More

Great to work with Brendan was great to work with. We started out "just looking". He answered all of our questions. He didn't pressure us, but made sure we knew that Brendan was great to work with. We started out "just looking". He answered all of our questions. He didn't pressure us, but made sure we knew that he was there for whatever we needed. When we decided to move forward, he got us the exact car that we were looking for. More

Awesome service Dealership has very experienced team members. They try to get you the best deal and get you driving out of there that day. I had a great experience wi Dealership has very experienced team members. They try to get you the best deal and get you driving out of there that day. I had a great experience with their staff and I would recommend this dealership to everyone. They have a great selection of used cars. More

2016 VW Sportswagon Steve at Mitchell VW helped me purchase my 5th VW. I have owned in my lifetime. I am likely to return there the next time I'm ready for a new car. Steve at Mitchell VW helped me purchase my 5th VW. I have owned in my lifetime. I am likely to return there the next time I'm ready for a new car. More