Mohawk Chevrolet - Service Center

One reason I gave this service center three stars was because I didn't like being up-sold when I arrived, I had already indicated on line what services I wanted. Also, when I went to pay, I was given a because I didn't like being up-sold when I arrived, I had already indicated on line what services I wanted. Also, when I went to pay, I was given a different amount to pay than what I saw online. Apparently when you schedule your service through the GM Rewards website, you are not charged what the website says. That price is only good if you have a coupon. Also, the website said I was entitled to a 22,500 mile check-up and no price was mentioned, therefore I assumed that it was part of my lease agreement. It was not. The two girls in the office where you pay were very helpful. One girl helped me cash out more of my reward money because I didn't anticipate the increase in cost. The other even looked up on the GM website to confirm what I said I saw. That girl went to ask a manger (I believe) and she politely mentioned my concerns to the manager. The manager gave her an attitude that I don't think a customer should have been within ear shot of. All the manager had to do was say that I needed a coupon, instead she had an attitude that came across to me as if I was trying to get something for nothing. I didn't plan on leasing or buying a Chevy for my next car and this just confirmed that Mohawk is not the same as Northstar. As far as the time it took to complete my services, that was awesome. I also wished that there were Saturday appointments available on the website. Those days were blacked out. More

These guys are very thorough and fair. My only criticism is the last time I was in, they mistakenly told me I had a recall that needed correction. I moved my schedule around and brought the truck in. It w is the last time I was in, they mistakenly told me I had a recall that needed correction. I moved my schedule around and brought the truck in. It was only after I called 3 hours later to determine if the work was complete that they told me that the recall had been completed months ago. I feel like they should have checked on my truck as soon as it came into the shop and not let me wait 3 hours before doing so. More

I love the service shop. They are always so pleasant and helpful. Kudos to Craig, Greg and Steve and the rest of the service department. Thanks for taking such good care of my car! helpful. Kudos to Craig, Greg and Steve and the rest of the service department. Thanks for taking such good care of my car! More

Always a great experience at Mohawk. Wouldn't even consider going anywhere else. Appreciate the great service and straight forward treatment I always get at Mohawk. consider going anywhere else. Appreciate the great service and straight forward treatment I always get at Mohawk. More

Brought 2020 Chevy Silverado in for 10k service. Was able to schedule a time that worked for me. Service was completed in less time than quoted. Great dealership to work with. to schedule a time that worked for me. Service was completed in less time than quoted. Great dealership to work with. More

Greg was absolutely wonderful to work with! Very easy going and funny. I have zero knowledge of cars and was very worried about bringing my car in. Greg made it so easy for me to understand what was wron going and funny. I have zero knowledge of cars and was very worried about bringing my car in. Greg made it so easy for me to understand what was wrong with my car and what the next steps would be. My experience was definitely a ten out of ten! More

Don McLennan was awesome! He is a very knowledgeable and personable guy. He held his word and always called me on time to keep me updated on the progress of my vehicle! I would definitely recommend him to a personable guy. He held his word and always called me on time to keep me updated on the progress of my vehicle! I would definitely recommend him to anyone that needed services at Mohawk Chevy! More

Don got me in and out and was very good to deal with and very helpful! I highly recommend them for courteous and thorough service.. very helpful! I highly recommend them for courteous and thorough service.. More

Had my new car simonized. Looks beautiful! Did a wonderful job. Didn't take long and they were very accommodating while I waited. Great group of people to deal with. wonderful job. Didn't take long and they were very accommodating while I waited. Great group of people to deal with. More

Don, the Service Manager, got me in and out and was very good to deal with. Easy! I highly recommend them to everybody who is busy and wants to get in and out. good to deal with. Easy! I highly recommend them to everybody who is busy and wants to get in and out. More