Mohawk Chevrolet - Service Center

Fast, Friendly Service Service was quick and employees were friendly and very helpful. By far the best dealer service that I have had. I will be spreading the word to my fe Service was quick and employees were friendly and very helpful. By far the best dealer service that I have had. I will be spreading the word to my fellow GM owners. Thanks and keep up the great work! More

Passive Aggressive I try to charge my car there. It is not a Chevy, and I get a terrible response from one particular employee named Craig. This has happened on at least I try to charge my car there. It is not a Chevy, and I get a terrible response from one particular employee named Craig. This has happened on at least three occasions. Everyone else is fine. He is surly and rude. He acts as if I am a major nuisance. Last time I went there, he said, "Yeah, I'll do it if I get around to it." The place wasn't even busy. I came back and my car was never plugged in. More

Service I have bought many cars from lots of different dealerships but they Day I bought my first car from Northstar was the day I never shopped around again. I have bought many cars from lots of different dealerships but they Day I bought my first car from Northstar was the day I never shopped around again. I have been treated so good by everyone who works there but I have to say the main reason I'll never buy anywhere else is because of how well the service department has taken care of me. The service manager calmed me down when my brand new camaro got hit and assured me they would fix it like new and that is exactly what they did. This is not my first car I have taken to them and each time they have gone above and beyond to take care of me. I don't think the owner knows just what an amazing group of employees they have but but thanks to the service manager and crew I am a forever customer. More

Quoted price was not the finished price..a $300 diff I started having gear change problems n our 7 year old E2500 express van. It has 125k (mostly highway) miles on so it wouldn't surprise me if it neede I started having gear change problems n our 7 year old E2500 express van. It has 125k (mostly highway) miles on so it wouldn't surprise me if it needed replacement. They told me "there were parts in the bottom of the pan preventing the dip stick from reaching the bottom so they couldn't even get a good reading of whether it was low or not. " It was also given them "trouble" readings when they connected up with the computer so it was their advise to change it out". The part about the dip stick surprised me because it wasn't grinding gears or slipping from missing teeth but, so-be-it. I knew something serious was up and I couldn't take the chance of being stuck on the road. I received a $3,300 written, quoted price to replace the transmission. I got competitive prices from other dealers in the area and they were all about the same +/- $50. I went with Northstar because they were the only dealer to mention a $200 rebate. Nice! I'd like to say that I'm completely happy with the job since they got it done fairly quick and it is driving fine now but, they forgot to check the transmission fluid in the new part. Luckily, I requested a test drive with the service rep and it was doing exactky the same hard gear shift that it was oing when I brought it in. He had the tech come out to check it. It was 2 full quarts down and the transmission was running dry and slamming into gear. The tech said " did you change out your dip stick"? I said no. He said, "it's too long! It bottoms out before the stick is all the way in". Really!? I guess there never were any "parts on the bottom of the pan" in the first place. It left me thinking, was I just low on fluid and didn't need the new tranny? It was done and since I take very good care of this van, I let it go. How could I prove anything at that point and it did have 125k miles on it. The final price was $300 higher than the quoted price...what was the difference, you ask?! Nuts, bolts and transmission fluid to flush the lines. For $300! Did someone not remember that the exhaust pipe needed to be removed to get the tranny out!? Even I know that you can never get 8 year old exhaust bolts off of an exhaust without having to cut them. Further, why WOULDN'T they flush the lines and include that cost with the replacement, that is standard practice...unless you're looking for a markup somewhere..anywhere! Like I said, it has enough fluid in it now and is driving fine. If you plan on getting any major work done, look elsewhere. More

Northstar service is 5 star treatment! Northstar service dept, always keeps me informed of my cars maintenance needs, repairs I'm unaware of, and even shows me under my car when I don't und Northstar service dept, always keeps me informed of my cars maintenance needs, repairs I'm unaware of, and even shows me under my car when I don't understand what I need fixed.I always chose Northstar service for everything I need! And so do all my family and friends. I couldn't be any happier with them!!! I'll never go anywhere else! More