Molle Audi of Kansas City

We purchased this car at the end of November. Initially, the sales experience was positive. We were told the Infiniti we bought previously belonged to the owner’s best friend and, based on the Ca Initially, the sales experience was positive. We were told the Infiniti we bought previously belonged to the owner’s best friend and, based on the Carfax report, appeared to be very well maintained. However, just two months later, the engine began smoking. We immediately contacted the Audi dealership, but they told us they couldn’t even look at the vehicle until after the holidays. At that point, it felt like once the sale was complete, we no longer mattered. Update: Three weeks later, Audi informed us they needed to send the car to Infiniti for further diagnostics. On Friday, January 9th, we were told Infiniti finally inspected the vehicle and determined it needs a completely new engine. The estimate is $9,700. Audi is refusing to take any responsibility, despite service records indicating recent mechanical testing before the sale. The warranty we were sold only covers $2,000 of this repair. In hindsight, this explains why GAP insurance was pushed so aggressively and why the sale felt rushed. What’s most concerning is how this situation has been handled. They repeatedly called my teenage son instead of speaking directly to me-huge red flag. When I called on Friday to speak with a manager, I was told they were “about to leave.” The employee, I’m assuming was the secretary or front desk attendant argued with me, then said the manager would call me the next day—and hung up on me. No one ever called back. This entire experience feels deceptive and predatory. If this situation is not made right, we will be forced to pursue other avenues, as selling a vehicle with an imminent engine failure raises serious concerns about fraud More

On October 25, 2025, I agreed to purchase a new Audi Q5 Premium Plus. The dealership substituted a different vehicle without disclosure or consent, then processed financing for that substituted car. The pu Premium Plus. The dealership substituted a different vehicle without disclosure or consent, then processed financing for that substituted car. The purchase agreement was altered after signing, and it took repeated requests for complete records to be provided, though some remain missing. These are documented actions, not miscommunication. Potential customers should use caution through all steps of the sales process to ensure fair business practices. More

Pleasant buying experience for an Audi RS3 up until the time of the uncertainty and freeze on Audi imports because of the tariff issue. Car was factory ordered and arrived many, many months (6-12) soon the time of the uncertainty and freeze on Audi imports because of the tariff issue. Car was factory ordered and arrived many, many months (6-12) sooner than a dealership allocation was expected. I did not think I would see the car with Audi's freeze on imports and, if I ever did, the tariff imposition would make the purchase too expensive. Since it arrived early in July and there was a politician's uncertainty about the actual percent of the tariff and when he was going to impose it, it would have been a tariff free purchase. I had sold my Audi A4 to a family member in need of a car in late March and had to replace it. With little hope of ever seeing an RS3 I purchased a VW GTI Autobahn 380. Dealership did everything right. Ricardo and Sal were most courteous and professional. The deal was sabotaged by the fecklessness of a politician. Truly a shame the conditions dealers of imports have to operate under because of the whims of a politician. More

Molle Audi firstly said there was no loaner car, but immediately made some excuse the moment they realized that I was going to spend $4000 on repairs. Total U turn on customer treatment based on money s immediately made some excuse the moment they realized that I was going to spend $4000 on repairs. Total U turn on customer treatment based on money spent. When I went to pick my car up, they said I have to pay up 1.9% credit card fee!! they did not even bother to tell me this before I picked up the car. They did not even bother to walk me to the car and tell me about the service they delivered. Totally they are just behind money and that's it, they do not have passion to make the customer happy and they did not even bother to apologize for causing the inconvenience as my debit card had a limit at xxx. They did not even clean the car, totally disappointed. Be careful with these money mongers. More

I took my Audi A7 to Molle on 10/12/2023 and paid $2700 in service which included AC maintenance/repair. Today, 6/25/2024 less than a year my AC totally stopped working. I can't get my car back in due to in service which included AC maintenance/repair. Today, 6/25/2024 less than a year my AC totally stopped working. I can't get my car back in due to their terrible scheduling! I am VERY disappointed! The service technician initially put on a defected, crack adapter but thankfully realized it and change it. I am not confident my car was serviced correctly to have this issue this soon! Customer service is non existent and I had a very bad experience. IF I could give a - rating I would!!! GET IT TOGETHER MOLLE!! More

Horrible expierence- go see other reviews. Because of them Audi has lost a customer - WILL NEVER BUY AN AUDI again. If you do want to buy one, please go somewhere else. I will also not buy Because of them Audi has lost a customer - WILL NEVER BUY AN AUDI again. If you do want to buy one, please go somewhere else. I will also not buy from any other MOLLE dealership again. You need to study Sewell and copy them. Hope you enjoy what ever you get out of running the worst luxury car dealership I have dealt with ever. More

As many of my friends know, my wife and I purchase/go through many many vehicles. Today I was trying to purchase our 96th vehicle since 1988. I was wanting to get rid of 2 cars and just going to one. The through many many vehicles. Today I was trying to purchase our 96th vehicle since 1988. I was wanting to get rid of 2 cars and just going to one. They offered me $10,000 below wholesale market on the 2. I know, no surprise right? Well no, because I understand they want to try to make ALL they can. I don't hate them for that. What I didn't like from this xxx-Hat Sales Manager is when he walked away, NOT BUDGING on their offer to me, he stated -"Thanks for putting miles on my car." (I took the car for a test drive) WHAT KINDA STUPID is that? You know I get it. Dealers are having a hard time getting the inventory they want. They want to make as much as they can. I am GOOD with that. But when we talked about the industry I am in you don't think I wouldn't do my due diligence in knowing what my vehicles are worth - WHOLESALE? NO I wasn't asking retail for my vehicles. I was asking good wholesale and I DID NOT ask for a reduction on the MSRP of their car. That is a fair deal in todays market. Frankly I don't know if I would ever buy a car from Molle and frankly I don't think anyone else should either if that is the way their management acts when they don't get a deal. Side note - the Salesperson Jason was VERY professional! To bad he works for a terrible boss. #NOMolle More

They said they had a Q7 to drive, but when I got there, no car no car More

The salesperson Samat called me a fake buyer because I tried to negotiate price. He is totally unhelpful and condescending. WARNING TO ALL, STAY AWAY FROM HIM. tried to negotiate price. He is totally unhelpful and condescending. WARNING TO ALL, STAY AWAY FROM HIM. More

Brad did a great job for us!! We were looking for a used Q7 or Q5 and settled for the Q5 after Brad showed us the ropes. Q7 or Q5 and settled for the Q5 after Brad showed us the ropes. More