Molle Audi of Kansas City

My trade-in and purchase of a used Volkswagen both went very well. Richard Jones was my salesman. He was very efficient and kept me well informed. I was able to complete the process in a few short hours. I very well. Richard Jones was my salesman. He was very efficient and kept me well informed. I was able to complete the process in a few short hours. I also test drove the car over to my wife for her assessment. Everything went well and they washed the car before we took possession. Very impressed with the Entire purchase. More

Very nice and clean facility. Everyone was very friendly and personable. Quick and offered to wash my car. I was also offered to have the service department to look at any other concerns I had with my vehic and personable. Quick and offered to wash my car. I was also offered to have the service department to look at any other concerns I had with my vehicle. More

This Molle Audi location in KC, is quite lacking in customer service and character. I called to be scheduled for service, the person who answered the phone was very rude and not helpful what so ever, I customer service and character. I called to be scheduled for service, the person who answered the phone was very rude and not helpful what so ever, I just figured they had a bad day. I then thought, I will hop over to the parts department to at least inquire about getting a spare key. It was the same strange attitude that you would not expect, from a car dealership, especially in the business of luxury vehicles. When I finally was helped after the parts deartment was condescending and un helpful , then cut the phone off, to put the me on an extended hold, I was speaking to a different gentleman next, who in turn transfered me to a man name Clifford (a manager I am assuming), I let him know that I will not be using their services for the spare key I was inquiring about. He said, " okay sorry about that", "I will call the parts department and see whats going on". After that last straw, I did in fact cancel my service appointment I MADE ONLINE, because I am not in the business of pulling teeth with people who hate their job. I will find a more pleasant, affordable, and emence quality in import and luxury business, with high ratings. To those of you reading, Please think to do so, for your self! More

Nothing but positive things to say. Everyone was attentive, helpful, and exceeded my expectations in terms of communication and overall customer service. Coming straight from Audi Shawnee Mission, t attentive, helpful, and exceeded my expectations in terms of communication and overall customer service. Coming straight from Audi Shawnee Mission, the contrast couldn’t be greater. 10/10 recommend Molle. Shouts to CJ in Parts and Sal in Finance. More

They scam your warranty , and put on faulty equiptment. Our a5 was using oil, so we sent it in. First they tried to tell us it needed all new gaskets. 695.00 and it wasn't under warranty even though it was. Our a5 was using oil, so we sent it in. First they tried to tell us it needed all new gaskets. 695.00 and it wasn't under warranty even though it was. Also the car didn't leak a drip of oil before we took it to them. Then they say it is consuming oil, and needs to be rebuilt. They keep it for 2 weeks, and request that there technician drive it home , keep it all night and drive it back the following day to make sure everything is perfect. I questioned it but ok!d it. My wife picks up the car and the technician tells her the turbo is going to go out. But they can't do anything until the check engine light goes on , but go ahead and take it home, the check engine light came on next day. That light had never came on until they worked on it, so they say they replaced the turbo, we get it back , and now it makes a loud growl that they say is the secondary air pump And its normal? Although it never base the noise before they worked on it. Now they want to charge me to replace it , in my opinion they are putting on faulty parts to skim the customer . They tried 3 different times to get cash out of me. Im contacting an attorney and audi corp. More

Won't return my call. I have been dealing with this dealership for over a month, 3 different people (2 of which are managers) and I can't get anyone to follow up on my call I have been dealing with this dealership for over a month, 3 different people (2 of which are managers) and I can't get anyone to follow up on my calls. After explaining to each of them the issue, they apologize, promise to look into it and return my call of which they do not. Since this is the only Audi dealership in the area I feel they think we don't have other options but at this point I will go out of state instead of dealing with them. More

Very bad customer service. Molle has one of the worse customer service, Took my A8 for diagnostic service, not only they took a very long time to get that done but also car not Molle has one of the worse customer service, Took my A8 for diagnostic service, not only they took a very long time to get that done but also car not washed as they suppose to and also inside of my car was messy and seat was moved around they did not fix it back. Seems like somebody was taking a nap on the driver's seat. They didn't even bother to ask me if I am willing to wait for the car wash or not, all they said is that the car wash service is back up and we decided not to wash your car without even asking if I wanted to wait or not. They did quickly charge me for diagnostic service but service I got from them was horrible and will never buy an Audi from them, if I decide to exchange my Audi for another one I'd rather go out of town to do that but not at that location anymore. More

New car! Great experience! We traded in our 11 year old A4, and decided to lease for the first time. They made it a simple and easy transaction. Great experience! We traded in our 11 year old A4, and decided to lease for the first time. They made it a simple and easy transaction. More

Great salesperson meets poor back office Do yourself a favor and skip Molle Audi. Our wonderful salesperson, Phyllis Roberts couldn't compete with an incompetent back office that got the pri Do yourself a favor and skip Molle Audi. Our wonderful salesperson, Phyllis Roberts couldn't compete with an incompetent back office that got the price, mileage and financing wrong. To sum it up we left with 1/8 tank of gas - we are still waiting for the check they promised for that a week ago. Wow. More

Excellent experience Pleased with the fair deal I received on my Audi trade in. Employees are very knowledgeable with excellent customer service both in the sales departme Pleased with the fair deal I received on my Audi trade in. Employees are very knowledgeable with excellent customer service both in the sales department and service. More