The following is a letter I emailed to Mr. Dugger, the Dealership Operator last night.
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I just wanted to let you all know that Steven Hill has earned his way into being my car salesman for life. In May of 2010, I purchased a Volvo XC90 from him, and was extremely pleased with his service and attention, even though I knew I am not one of your most prestigious clients. He treated me, however, with kindness and a genuine concern that I made the best purchase for myself.
This year, when it came time for my wife's car to pass on into its next life, we came back to Momentum Volvo first to check out the selection. We found a car we loved (a red-orange S60), but my wife wasn't sure she wanted us to be a Two-Volvo family. Over the next few weeks, we searched the internet for countless hours, and visited three other dealerships to check out some cars she was interested in.
At the first place, we were confronted by a greasy salesman.
At the second place, we found a car we liked, but the salesman and the manager did not try at all to meet us where we were at as far as our needs and our budget.
At the third place, we found a car, and my pen was literally hovering above the signature line when the manager ran in and told us that Mac Haik himself told them not to sell me the car, but to hold it for one of his friends' daughters, and we felt humiliated... I almost wrote to the Chronicle, and the temptation still lingers.
At that point, I'd had enough, and I immediately left their parking lot and drove directly back to the man I knew was safe and trustworthy and would take care of us no matter what. Steven ended up selling us our second Volvo, the red-orange S60 we saw the first time, and it's a DREAM CAR for us. My wife absolutely loves it, and we both LOVE getting into the drivers seat. Hands down, one of the best salesmen I've ever met in my life... and that's coming from a Regional Recruiter for Verizon Wireless who has interviewed literally thousands of salesmen. We drove the car home that night.
Steven already knows this, but I wanted you to know as well... the next time I buy a car, I already know who's table I'll be sitting at.
Regional Recruiter & Development Advisor
Cellular Sales of Coastal Texas