Monroe Chrysler Dodge Jeep Ram Superstore - Service Center

Would recommend but be AWARE. Our problem was NOT CORRECTLY DIAGNOSED. Car brought to dealership as problem was same as occurred 2 yrs ago - when Feldman Jeep replaced batt Our problem was NOT CORRECTLY DIAGNOSED. Car brought to dealership as problem was same as occurred 2 yrs ago - when Feldman Jeep replaced batteries (therefore under possible warranty) they did not have staff to check it out, so brought to Monroe. Diagnostics run - told new alternator needed. Opted to take vehicle to our own mechanic for repairs. Upon replacing alternator it was discovered that this was in fact NOT the problem. Upon further investigation, turns out that the grounding cable had broken off. It was actually sparking under the seat. We have photos. Any further questions, concerns - you may contact my husband, Bruce @ 313-363-6338. Thank you Julianna Link was 4-stars. There was just a misunderstanding about the "shop charges" of $15.28, which has been rectified. Not a huge issue. Much more concerned about the mis-diagnosis. Hoping that employees are informed to check the ground wire as a possibility, in the future if other customers experience the same issues (dimming lights / car stalling). More

Excellent service in a timely manner. Terry did an excellent job resolving my issue in a fast, efficient and professional manner. Highly recommended for dealer service. Terry did an excellent job resolving my issue in a fast, efficient and professional manner. Highly recommended for dealer service. More

Always great service at Monroe Dodge superstore! They are always fast, friendly, and efficient on every visit. They are always fast, friendly, and efficient on every visit. More

Great friendly service, but was unable to fix my start to stop feature on my 2023 Laramie, need to make an appointment to dig in further. stop feature on my 2023 Laramie, need to make an appointment to dig in further. More

Roy was very helpful, professional and on point! He got my service finished sooner than expected He got my service finished sooner than expected More

I went in for my first oil change. The lady got me checked in quickly, she was kind and courteous. They got my truck in and out fairly quickly. The lady got me checked in quickly, she was kind and courteous. They got my truck in and out fairly quickly. More

The work was great and the time was quick. Staff was very polite and knowledgeable. Staff was very polite and knowledgeable. More

Very satisfied with the service I received from on my visit yesterday. Thank you for your service visit yesterday. Thank you for your service More

Staff was polite and efficient. I was told the wait would be 45 minutes, and it was exactly that. Car always feels zippier after oil change and tire rotation. All in all , I'm happ I was told the wait would be 45 minutes, and it was exactly that. Car always feels zippier after oil change and tire rotation. All in all , I'm happy, feel confident with the service. More

Very helpful getting car in (needed tow) and out, diagnosis and explaining options. Response very good when I called with questions diagnosis and explaining options. Response very good when I called with questions More