Moore Chrysler Jeep

The salesman was very informative and helpful. We had good followup. It was a very good experience overall. We had good followup. It was a very good experience overall. More

I called to get a update on my Wagoneer that is in your shop from Jake. First time I’ve ever spoke to him. He was rude and short and didn’t provide any information on my vehicle. Totally unacceptable and h shop from Jake. First time I’ve ever spoke to him. He was rude and short and didn’t provide any information on my vehicle. Totally unacceptable and horrible customer service ! More

The employees at Moore Jeep were honest and professional. Dylan took great care of me, Spencer gave me a good price, and Rich explained all my financial options. Great team! Dylan took great care of me, Spencer gave me a good price, and Rich explained all my financial options. Great team! More

Good price. Excellent inventory of Jeeps Susan was awesome. Negotiated price was very good. This is our 4 vehicle from Moore. Excellent inventory of Jeeps Susan was awesome. Negotiated price was very good. This is our 4 vehicle from Moore. More

Sue was great. She had lots of information but I never felt pushy or pressured into purchasing a vehicle. I actually had no intention of buying the day I went in bu She had lots of information but I never felt pushy or pressured into purchasing a vehicle. I actually had no intention of buying the day I went in but she showed me an amazing deal I couldn’t pass up. I will remember her for when I come back to purchase any other vehicle from Moore! More

Friendly attention. No pressure to purchase. I got good price. A lot of choices to select with this dealer. No pressure to purchase. I got good price. A lot of choices to select with this dealer. More

I scheduled a service visit for my 2016 Jeep JK at Moore to have the cooling system and transmission fluid changed. I also asked them to confirm the cause of a minor oil leak. They called after a few days to have the cooling system and transmission fluid changed. I also asked them to confirm the cause of a minor oil leak. They called after a few days and explained the oil filter housing was leaking and recommend replacement parts. We received a call a few days later indicating the work was completed. I specifically asked them to confirm the oil leak was addressed as we did not want any leaks on the garage floor (new house). They assured me it was taken care of. We drove the vehicle home only to find oil dripping a few hours later. Called Moore, who offered to have someone pick up the Jeep. Subsequently received a call indicating a rear main seal was leaking. This repair requires removing the transmission. They offered to pay 50% of the cost due to the continued leak. We picked the Jeep up for the second time once additional repairs were reportedly finished. After driving for less than 2 hours on the same day, the Jeep went into “limp mode”, and would not drive over 30 miles per hour. The Jeep was returned to Moore for a third time. The tech working that Friday evening mentioned an error code that indicated they reflashed the ECM to factory settings. After a contentious call with the service manager, and several days of back and forth with no progress, I had the Jeep towed (at my expense) to a different shop. First thing the new shop confirmed was the proper gearing was in fact set within the ECM. The new shop also determined that Moore stripped several bolts on the transmission, left a breather hose off, did not properly reattach wiring harnesses, and possibly damaged the transmission speed sensor module. The combination of which resulted in a catastrophic failure of the transmission when it attempted to shift from 3rd to 4th gear. Other than the small oil leak, the Jeep had operated flawlessly since it was purchased new. The shop we towed the Jeep to notes the dealership repairs “appear to have been done in haste”. In my case, haste cost me thousands of dollars for a new transmission. I have sent two emails to the dealership advising them of my experience. The last email was directed to the Service Manager (Dustin). To date, I have received no response. More

The dealership was clean, everyone was welcoming. I felt no pressure throughout the sale and I felt like my needs were met. At the end of the deal I felt good about it without remorse. I felt no pressure throughout the sale and I felt like my needs were met. At the end of the deal I felt good about it without remorse. More

5 Professional and very competent. Seemed to care about the customer. Sales person Sue was the best. Seemed to care about the customer. Sales person Sue was the best. More

Overall service was excellent the dealership took good care of us on a purchase of a 2023 Jeep Wrangler. care of us on a purchase of a 2023 Jeep Wrangler. More