Moore Chrysler Jeep

The staff was amazing from start to finish. We were shown the vehicles we we interested in and not pressured to do anything. All of our questions were answered and ever after the purchase the s We were shown the vehicles we we interested in and not pressured to do anything. All of our questions were answered and ever after the purchase the staff continued to ask what else we needed. More

Experience was 10/10. I would recommend friends and family to purchase from Moore. I will buy here again in the future. I would recommend friends and family to purchase from Moore. I will buy here again in the future. More

From the moment we pulled in, we had a professional, low pressure sales person that was very helpful. She and finance worked within our time constraints and we left with a new Gladiator. pressure sales person that was very helpful. She and finance worked within our time constraints and we left with a new Gladiator. More

They have a kind and knowledgeable staff, work together well and treat you like friends and family. well and treat you like friends and family. More

Matt was a pleasure to work with from start to finish. He was helpful and friendly, and I didn't feel pressured during the process. I built my Jeep, so had a several month wait for it. The wait was long He was helpful and friendly, and I didn't feel pressured during the process. I built my Jeep, so had a several month wait for it. The wait was longer than anticipated, apparently due to the microchip shortage. Matt was always pleasant and remembered who I was when I would call in to check on the status. More

I wish we would have gotten the type of service these other views are mentioning. Unfortunately they treated my boyfriend and me with not an ounce of urgency or value. My boyfriend brought his Jeep in to other views are mentioning. Unfortunately they treated my boyfriend and me with not an ounce of urgency or value. My boyfriend brought his Jeep in to have a routine service, but turned to find out there were other issues. Issues that were covered under warranty that expired two weeks prior. We asked if there could be any exception because previous Jeep dealerships had kept pushing it off. Now, we know this current dealership shouldn’t have to fix other’s mistakes but it’s the way they dealt with the situation that was truly upsetting. Again we asked if there could be some exception or discount. Keep in mind my boyfriend dropped off his car late June/early July 2021. He got his car back on December 17, 2021 only after he requested for it back. We would go weeks without hearing from anyone on any status. Anytime he would call it would always be the same response: “Oh, we’re still waiting for response from higher-ups.” But this was the same response every month. Countless times they said they’d call my boyfriend back on a certain day, but they didn’t. They didn’t miss following up with him by one or two days, no they would just not call him back at all until he reached out to them. Sadly, a lot of this poor communication experience came from their service director, Dustin Shepard. Every time we called we would get his voicemail or secretary. We tried emailing him numerous times, but maybe got one reply back. My boyfriend even went down to the dealership. He spoke with a couple gentlemen and asked to speak to Dustin. They walked to the back offices and came back with the same answer that he was in a meeting. My boyfriend was there for almost 2 hours and Dustin couldn’t even bother to greet him after stringing us along for months! Also, keep in mind they haven’t even gotten to the original reason we brought the car in to be serviced. We were still waiting on an answer about the warranty. Additionally, all these months we had to rely on one car - putting way more mileage, wear and tear, gas on this one car! We expressed this at the end of August but they didn’t care - no offer for compensation or anything. They could drag their feet and not pay any mind to how it was affecting us. The lack of urgency and care was incredibly disappointing. My boyfriend finally gave up and wanted to explore selling it which was advised to him by Dustin. They said they would give him a quote. We waited forever to get a quote and never got one. We finally decided to just take the car back with no service being done on it. But when we went to pick it up the battery was dead! Did they offer to replace it? Nope. They seemed happier to get rid of us if anything. Honestly this experience would just have been better if they told us they were unable to honor the warranty right away instead of dragging their feet for six months. Or even just a follow up call every other week just to show we were still a priority and that they actually cared. After all these reviews they can’t even bother to contact us to provide us some type of goodwill gesture. If you value your time and want to feel like you matter as a customer, do not take your business to this dealership. More