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Moritz Kia Hurst
Hurst, TX
1,500 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,500 Reviews of Moritz Kia Hurst
August 12, 2023
I'm required to put at least 1 star, but even one star is too much. After a multitude of issues concerning our vehicle, we purchased from a competing auto group, simply to not have to deal with these pe too much. After a multitude of issues concerning our vehicle, we purchased from a competing auto group, simply to not have to deal with these people again. We took a loss on the value of our car because our experience was so horrendous. Their refusal to remedy an obvious problem created by them left us with the choice between a large repair bill and ridding our lives of them altogether. The final straw was picking our car up, getting it back with a dead battery which led to us being stranded on the side of the road in 109 degree weather. Upon calling them when this happened, the service advisor blamed us for the issue instead of trying to make things right. Made multiple calls and left at least one voicemail with a service manager and 6 days later, we've still never received so much as even a call back from anyone in service at Moritz. Not even to see if we still needed assistance. If you value customer service, do not do business with Moritz. You're only valuable to them, until you're not. More
by kish2554
Employees Worked With
David Baldwin, Nick Fritz, Matt Ducote
Helpful August 12, 2023
My experience with Moritz Kia of Hurst started with them lying and blaming me for things they had screwed up on the car, and ended much the same way. The cherry on the top of their abusive cupcake of mise lying and blaming me for things they had screwed up on the car, and ended much the same way. The cherry on the top of their abusive cupcake of misery was the way they left me stranded on the side of the road in 109 degree, direct sun, Texas heat, with a dead battery. A dead battery that they neglected to tell me anything about 15 minutes prior when I picked up the car after they had it for a week. Did you catch that? I had the car in my possession for less than an hour. But of course, I called upset and grew increasingly more upset as time went on and I could not get through to a single human person because their phone lines are janky and designed to disconnect you. When I did finally get through, I was told it was MY FAULT the battery was dead, there was no possible way it was them, and nope they would not be sending out any person that could jump my car. However, they said, "You can pay for a tow truck and then we will look at it to determine if it is something we did and then we can reimburse you for the tow." I'm enraged typing this just thinking of how inconsiderate and bullxxxxty that is. Even just as another human being, you'd think that someone with the capability to come jump a car, knowing someone is STRANDED, outside, in 109 degrees MF, would get in their own vehicle and come jump a car. Nah, not at Moritz! So I told them I would absolutely not be doing that, and they said, oh fine you can call this other tow company and they can invoice you and THEN we will decide it was your fault and you can pay for the tow later instead." Well, basically. They didn't quite admit they would never determine it was their fault ever in 100 billion years so I was out of luck no matter what. I called back, asking for a manager. I got voicemail. They don't respond to voicemails, but I left one anyway. I was upset and crying and asked for a call back as soon a s possible. It's been six days and I have yet to receive a single follow-up from ANYONE at Moritz Kia. Not a single person has reached out and asked, hey everything alright? We never got your car towed in. Just checking to make sure you didn't die on the side of the road or something. Gross. Moritz Kia of Hurst. You are so gross. Luckily, I'm not dead on the side of the road and slow cooked like some kind of human brisket. Because I walked down a bit and right into Grubbs Nissan where the service manager was HAPPY to come jump my car for me. At no charge. And I happily drove that Kia from Moritz right into the Grubbs parking lot, said some choice words with hand gestures in the direction of Moritz, and washed my hands of their lies and bad customer service forever. #(&$ You. More
by elizabethdelivers
Employees Worked With
David Baldwin, Joby, Matt Ducote, Robert Sanders
August 10, 2023
My Service Advisor, Martin Souvannakane. was extremely prompt and helpful in getting my vehicle in as quickly as possible. Once I arrived on property, Martin was quick to greet me and to li was extremely prompt and helpful in getting my vehicle in as quickly as possible. Once I arrived on property, Martin was quick to greet me and to listen to all of my needs. Martin also made sure I had transportation home since I had to get back to work. Once my 24 point inspection was complete, Martin called me and explained my vehicle needs thoroughly. He even arranged for me to get picked up from my home in order to retrieve my vehicle. I seriously could not of had a better experience! This type of Customer Service makes me want to continue business with Kia for a lifetime! More
by RachelLipsey
Employees Worked With
Martin Souvannakane
August 07, 2023
They did not waste my time. Asked good questions, found the car I wanted and did not try to sell me something I did not want Asked good questions, found the car I wanted and did not try to sell me something I did not want More
by rrjasmine
Employees Worked With
Enrico Hudspeth, Allyson Vaughn
August 04, 2023
Awesome service as always. I have no complaints. I have delt with this service dept. For 5 years and will continue to take my business there. 5 star would give 10 if I could I have no complaints. I have delt with this service dept. For 5 years and will continue to take my business there. 5 star would give 10 if I could! More
by sing2mealewis
Employees Worked With
Martin in service
August 03, 2023
Great, efficient service. Scheduled and on time. Explained everything and very customer friendly. Great people. Scheduled and on time. Explained everything and very customer friendly. Great people. More
by Julie
Employees Worked With
Martin in service , Steve Potter, Daniel Williams
July 31, 2023
Salesperson listened to what I wanted. No sales pressure as we were test driving 3 different vehicles auto makers. Finance guy spoke to extra bells and whistles but wasn’t trying to pres No sales pressure as we were test driving 3 different vehicles auto makers. Finance guy spoke to extra bells and whistles but wasn’t trying to pressure to buy. More
by Happybuyer
Employees Worked With
Daniel Williams, Tristan Timpone
