Morrie's Eau Claire Subaru

Bought new car in April 25 and now it's Sept 25. Having trouble with electrical. Called for service appt. They stated they would call back with appt. Never happened. Called general manager and Having trouble with electrical. Called for service appt. They stated they would call back with appt. Never happened. Called general manager and left message and again no return call. Went their made appt. Told general manager and it was the phone system why they didn't call back. (Really) Told her my issues and she stated she would get us in a nother new car reasonable. Service tech stated couldn't find anything but updated system. We'll long stay shot they wanted and additional 6000.00 more to get me into another new car. What a joke. But keep bringing it back. I also told the salesman on day one of this issue, he stated it was just park in a bad place. Never never again. Word will get around how they treat customers. More

What a nice experience at Morries Suburu! I got an oil change and tire rotation and an alignment. Everyone was pleasant and Ethan took the time to explain everything to me in a way that I co I got an oil change and tire rotation and an alignment. Everyone was pleasant and Ethan took the time to explain everything to me in a way that I could understand. This continues to be an A+ organization! More

We were very well pleased with the service and overall accommodations we received from the time we arrived and left the dealership. accommodations we received from the time we arrived and left the dealership. More

Appt took longer than anticipated. Had to reset dash display and fave radio stations after appt. Had to reset dash display and fave radio stations after appt. More

Great communication with me during service, friendly and informative from the person who checked me in. Video of procedure was/is a great idea. informative from the person who checked me in. Video of procedure was/is a great idea. More

I was disappointed that I was not kept notified of the progress of my vehicle’s repair. My car was in the shop for 3 days! I was given a wonderful vehicle to use, but would have liked to have been appra progress of my vehicle’s repair. My car was in the shop for 3 days! I was given a wonderful vehicle to use, but would have liked to have been appraised of WHEN my vehicle would be done! Busy people need to know such details! Other than that, I have been extremely pleased with this dealership!! More

Felt cared for, questions answered, helped me reorient my driver’s searing position and auto system, once again, recognized me. driver’s searing position and auto system, once again, recognized me. More

I made an appointment on Friday for Monday afternoon to replace a non-functional key fob. Got to my appointment and not only was the part not at the dealer, they hadn't even ordered it. I drove 60 miles/ 1 replace a non-functional key fob. Got to my appointment and not only was the part not at the dealer, they hadn't even ordered it. I drove 60 miles/ 1:10 round trip only to have to come back again whenever they decide to get their act together and order the part. The service manager could have at least had the courtesy and professionalism to call me ahead of time to let me know they'd dropped the ball so I didn't have to make a worthless trip. If you can go to one of the dealers in the cities if you absolutely need a dealer fix. More

My $350 service (price estimate in the appointment app)at 30,000 miles ended up costing $514. The service rep upsold me on an "Induction Carbon Cleaning" saying it was recommended. Turns out this is not lis 30,000 miles ended up costing $514. The service rep upsold me on an "Induction Carbon Cleaning" saying it was recommended. Turns out this is not listed in the vehicle service specs in the owners manual at this mileage. I feel like this is "bait and switch". I am displeased. More

Being a long time Chilson's customer having purchased 8 Subarus there, I am concerned about your service decline. Not satisfied with finding over a two week wait for a service appointment . I like to re Subarus there, I am concerned about your service decline. Not satisfied with finding over a two week wait for a service appointment . I like to return to the dealership for service to keep up with warranty and making sure all the small things get looked at. You are definitely not offering the service I am accustomed to. More