Chilson Subaru - Service Center

Appt took longer than anticipated. Had to reset dash display and fave radio stations after appt. Had to reset dash display and fave radio stations after appt. More

Great communication with me during service, friendly and informative from the person who checked me in. Video of procedure was/is a great idea. informative from the person who checked me in. Video of procedure was/is a great idea. More

I was disappointed that I was not kept notified of the progress of my vehicle’s repair. My car was in the shop for 3 days! I was given a wonderful vehicle to use, but would have liked to have been appra progress of my vehicle’s repair. My car was in the shop for 3 days! I was given a wonderful vehicle to use, but would have liked to have been appraised of WHEN my vehicle would be done! Busy people need to know such details! Other than that, I have been extremely pleased with this dealership!! More

Felt cared for, questions answered, helped me reorient my driver’s searing position and auto system, once again, recognized me. driver’s searing position and auto system, once again, recognized me. More

I made an appointment on Friday for Monday afternoon to replace a non-functional key fob. Got to my appointment and not only was the part not at the dealer, they hadn't even ordered it. I drove 60 miles/ 1 replace a non-functional key fob. Got to my appointment and not only was the part not at the dealer, they hadn't even ordered it. I drove 60 miles/ 1:10 round trip only to have to come back again whenever they decide to get their act together and order the part. The service manager could have at least had the courtesy and professionalism to call me ahead of time to let me know they'd dropped the ball so I didn't have to make a worthless trip. If you can go to one of the dealers in the cities if you absolutely need a dealer fix. More

My $350 service (price estimate in the appointment app)at 30,000 miles ended up costing $514. The service rep upsold me on an "Induction Carbon Cleaning" saying it was recommended. Turns out this is not lis 30,000 miles ended up costing $514. The service rep upsold me on an "Induction Carbon Cleaning" saying it was recommended. Turns out this is not listed in the vehicle service specs in the owners manual at this mileage. I feel like this is "bait and switch". I am displeased. More

Being a long time Chilson's customer having purchased 8 Subarus there, I am concerned about your service decline. Not satisfied with finding over a two week wait for a service appointment . I like to re Subarus there, I am concerned about your service decline. Not satisfied with finding over a two week wait for a service appointment . I like to return to the dealership for service to keep up with warranty and making sure all the small things get looked at. You are definitely not offering the service I am accustomed to. More

Take your vehicle anywhere else for service. this place will come up with excuses why they didn't do the service that was scheduled. They won't even call you tell you what is going on with your this place will come up with excuses why they didn't do the service that was scheduled. They won't even call you tell you what is going on with your vehicle. So many choices for a car dealership, this is a bad one!!! More

As a longtime client with Chilson, Inc, I was concerned whether their transfer of ownership to Morrie's might effect the high quality of service to which I had been accustomed. Upon my first visit since th whether their transfer of ownership to Morrie's might effect the high quality of service to which I had been accustomed. Upon my first visit since the buyout I was relieved to find most of the former Chilson staff has been retained and the service I received was excellent and indistinguishable from the past. More

Have purchased 4 vehicles from Chilson. We love Subaru’s but do NOT like their service department schedulers/desk reps. Condescending at best and you know there’s an issue with the department when you recei but do NOT like their service department schedulers/desk reps. Condescending at best and you know there’s an issue with the department when you receive follow up calls. Just went online to check a Cooper rebate status that they filled out for submission. It was declined because they did not install Cooper tires🙄 More