Morrie's West Salem Kia

They are very professional and courteous. Very much appreciate the offer of shuttle service. That is a total plus for many customers. Very much appreciate the offer of shuttle service. That is a total plus for many customers. More

Service department always efficient and their staff very friendly and courteous, Nice waiting area with beverages and snacks. friendly and courteous, Nice waiting area with beverages and snacks. More

I called ahead after getting a $40 coupon for fall service. My girlfriend asked on the phone if it could be used for an oil change since that’s all I needed. The person confirmed, scheduled me, and ev service. My girlfriend asked on the phone if it could be used for an oil change since that’s all I needed. The person confirmed, scheduled me, and even noted “take $40 off oil change.” When I showed up the next day, I was told the coupon doesn’t apply to oil changes. On top of that, I was quoted about an hour to an hour and a half, but it ended up taking almost two hours. Plus, I was told about a recall being fixed and it would only take about 5 minuted until my car is ready. It took 30 minutes. I went in thinking I’d be paying around $35 (since I was told an oil change is $75 minus the $40), but instead I was charged $85 after tax—over double what I expected. Overall, it was frustrating and disappointing. The miscommunication about the coupon and the longer wait made the whole experience feel like a waste of time and money. More

Service was great. However I did receive a call to do this survey, the problem with that is it came for a number that came up as potential spam. I usually do answer bu However I did receive a call to do this survey, the problem with that is it came for a number that came up as potential spam. I usually do answer but was expecting call on something else so I answered. If you want upright calls answered use a line with identification. More

Lots of staff in office to support however, this created a loud environment that was uncomfortable as I sat to wait for my vehicle. My car wash did not clean my car, windshield was still smudged. My drive a loud environment that was uncomfortable as I sat to wait for my vehicle. My car wash did not clean my car, windshield was still smudged. My drivers seat was moved in all directions. I understand a taller person may have needed to move it back for leg room, but I do not see a need to adjust the back. When I paid for my car, they couldn’t find my keys. Turns out it was still at the wash. Voice messages were hard to understand. Almost like the phone was dropped. More

Very organized and methodical. Great to work with. Nice people. Felt very comfortable dealing with employees. Great to work with. Nice people. Felt very comfortable dealing with employees. More

The dealership was clean and well maintained, Salespeople were very polite and friendly, My salesman Chris very helpful and wonderful to talk with, Overall a very great experience, were very polite and friendly, My salesman Chris very helpful and wonderful to talk with, Overall a very great experience, More

Good communication called and said I would be late and they took care of me paid and they were able to leave the car out for me! they took care of me paid and they were able to leave the car out for me! More

Bruce was extremely helpful and thorough when it came to explain the service on my vehicle explain the service on my vehicle More

Overall quite frustrated in the service I received and that there was no hint or indication that an engine rebuild after my last visit and mandatory diagnostic charge having had just the vehicle serviced that there was no hint or indication that an engine rebuild after my last visit and mandatory diagnostic charge having had just the vehicle serviced a few weeks prior. More