Morris Cadillac Buick GMC

Ed was great! Good dealership, good sales person, great experience. Very happy with our new vehicle! Good dealership, good sales person, great experience. Very happy with our new vehicle! More

Fast and courteous service and people . Always fast and clean!Easy to set up appointments Always fast and clean!Easy to set up appointments More

Morris staff is always friendly and helpful. Their service waiting area is accommodating with snacks, beverages and comfortable seating. Their service waiting area is accommodating with snacks, beverages and comfortable seating. More

Very welcoming environment. Receptionist, salesperson and finance were excellent throughout the entire process. They really make sure you’re taken care of before leaving. By far Receptionist, salesperson and finance were excellent throughout the entire process. They really make sure you’re taken care of before leaving. By far the best dealership I’ve been to. More

Wonderful customer service, very knowledgeable salesperson, and overall great experience while purchasing our new vehicle! salesperson, and overall great experience while purchasing our new vehicle! More

we had a wonderful experience with Morris GMC. Professional employees with a fast but thorough buying experience. No question was left unanswered. Professional employees with a fast but thorough buying experience. No question was left unanswered. More

Very helpful and nice workers. Good experience and would recommend without a doubt. Great service Good experience and would recommend without a doubt. Great service More

This dealer is always helpful, friendly, and professional. They always go above and beyond. I recommend them to my friends. professional. They always go above and beyond. I recommend them to my friends. More

Ed was wonderful providing excellent service! The entire experience was seamless. Scott assisted us with financing and was very thorough and patient! The entire experience was seamless. Scott assisted us with financing and was very thorough and patient! More

I scheduled an appointment three weeks in advance at Morris GMC to evaluate my GMC Acadia, which is making a clicking sound when turning left, a symptom often associated with a CV joint issue. Upon arri Morris GMC to evaluate my GMC Acadia, which is making a clicking sound when turning left, a symptom often associated with a CV joint issue. Upon arrival, I noticed that the service advisor, Kathleen Rivers, did not accurately record my specific concern as I described it, despite my repeat emphasis on checking the CV joint both during the phone appointment and in person. My vehicle, with only 18,000 miles on it and still under warranty, seemed to be a straightforward case for any knowledgeable mechanic. The service advisor did assure me that they would inspect the CV joint and the entire suspension system, so I went on my way. The loaner car I received was visibly damaged from a previous accident, with a smashed trunk and back bumper and missing collision sensors. The staff advised me to disregard any collision alerts and assured me of the car's safety, despite it being the only option available even though I made my reservation three weeks prior. Sure, it got me from point A to point B, but during the drive, the constant collision alerts were a significant distraction. After waiting six hours without any update, I finally received a phone call and was informed that the technician couldn't find any issues with my vehicle. My requests to speak directly with a technician were unmet, with the explanation that they had already left for the day, yet the service department was still open for another two hours. Repeated queries about whether the CV joint was specifically checked were met with uncertainty and after abruptly being placed on hold because she could not answer my question, I was eventually informed that only a visual inspection of the suspension had been conducted, not the thorough check I expected. When I returned to pick up my vehicle, I was charged a diagnostic fee, despite no actual diagnosis being made and an active powertrain warranty that provides coverage for this concern specifically. The invoice accurately mentions my complaint about a clicking noise, but Kathleen's documentation of it comes across as amateurish, failing to capture the specific terminology I requested, which would have led to an extremely simple diagnosis. The invoice stated that my vehicle was driven six miles since I dropped it off, but the odometer didn’t reflect this and the vehicle was only driven two miles. There was also no indication whatsoever on the invoice that the CV joint was checked. The service advisor mentioned that they don’t usually inspect CV joints in detail as it's a more involved process, something that they should have indicated upfront and I would have never dropped it off in the first place. I was advised to return if the problem persisted. My offer to demonstrate the issue was declined due to the unavailability of staff and was told again to come back another day. I don’t have time to come back another day when I had an appointment in advance and they had my vehicle in their possession for 6 hours already. They had all day to ask me to come back and demonstrate the issue or they could have called for more clarification. Disappointed by this experience and the lack of competence shown, I now unfortunately have to pay out of pocket elsewhere for a premature CV joint failure, something that should not occur for many more miles. It may be beneficial for the dealership to hire service advisors with a basic understanding of vehicle mechanics at a minimum to ensure that customer concerns are documented accurately. More