Back

Morris Smith Ford of Leavenworth

Leavenworth, KS

4.7
9,391 Reviews
Our Dealership Mission Statement: The success of our company begins and ends with employee and customer satisfaction. We are dedicated to treating all co-workers and customers with courtesy and respect. We will maintain leadership in our profession with knowledge, enthusiasm, integrity and team work. The above Mission Statement is very true of our dealership; the employees of Morris Smith Ford of Leavenworth are always here to lend a helping hand and go that extra mile for an extra smile! We want every customer to leave not only happy about the vehicle they purchased but also about the great car buying experience they had. Here at Morris Smith Ford in Leavenworth, KS we not only believe in treating every customer special, we practice it as well. Our goal here is to make you feel comfortable while you are purchasing your New or Pre-Owned vehicle. For years, having to go purchase a vehicle has been a somewhat dreadful experience at many different dealerships all across the country; however, right here in Leavenworth, KS at Morris Smith Ford of Leavenworth we believe in making the car buying experience as easy & enjoyable as possible. We want to make sure the vehicle you purchase is the right vehicle for you and your family!
Contact Dealership

4501 South 4th Street

Leavenworth, KS

66048

Directions

By Type

Showing 9,391 reviews

July 30, 2011

I brought my 2003 Ford Mustang Cobra in for service on Friday 29 July 2011 at 740 AM for overheating. I was pretty confident that the electrical fan was not working properly. This vehicle is hardly driv More

by proudtoserveoif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob in Customer Care
Aug 03, 2011 -

Morris Smith Ford of Leavenworth responded

Dear Sir/Madam, We received a copy of your negative review of our service department and would like to discuss the matter with you further in an attempt to rectify the situation, if possible. We take customer service very seriously here at Zeck Ford as it's our number one priority. Despite our great efforts, we sometimes mistakes. We do apologize for your experience and ask that you contact one of owners, Dustin Zeck, at 913-727-1650 or dsz@dzford.com, to discuss this matter further. Thanks for your time and, again, we apologize for your poor experience at Zeck Ford. Bradly Johnson Business Development Coordinator Zeck Ford bjohnson@zeckford.com 913-727-1650

July 30, 2011

The staff is very friendly and helpful. They took the time to work with us. We went there looking for a used car, but started looking at brand new ones. We purchased a 2012 Ford Fusion and we absolutely More

by ranny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ
July 29, 2011

We went into the dealership looking to buy either a used Chevy Tahoe, or a used Dodge Durango. We had previously gotten the big city run-around from Cable Dahmer Chevrolet, and Thoroughbred Ford. It was n More

by CohlbyJones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Zeck, Brendan Dow, Derek Zeck, Brendan Dow
July 28, 2011

Purchased a 2008 Ford Edge from Tony Cowdin at Zeck Ford. This was my first big car purchase ever so I was very hesitant and selective. Tony was extremely patient during the entire process. I spent an entire More

by dmcoakley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Cowdin, Rodney Davis, Derek Zeck, Derek Zeck
July 27, 2011

The largest influence on the experience of car shopping is the salesman you deal with. My wife and I had a very pleasant experience with Jason Hartwell. He showed us quite a few cars and was very patient More

by bwoody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hartwell, Jason Hartwell
June 26, 2011

Keith and Fran went above and beyond in making sure all of my questions were answered. They worked very hard in making this experience a fantastic one. I live 4 hours away and with an email and a couple More

by sreese
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Keith Sheridan and Fran Weis, Fran Weis
June 24, 2011

I'm 46 and going thru my mid life crisis, lol. Second and last divorce, credit out of wack, only at job for three months and no money to put down on the car I was needing! Found a mustang that could fill the More

by Nuckles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Dow, Brendan Dow
March 25, 2011

Zeck ford has to be the worst customer service dealership in a 500 mile radious. I will not reccomend any of my friends or family to this dealership. I have purchased over 15 cars in the past and have More

by zecksucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brendan Dow
Jul 20, 2011 -

Morris Smith Ford of Leavenworth responded

Dear Sir or Madam, My name is Bradly Johnson and I'm the new Business Development Coordinator here at Zeck Ford. In reviewing our DealerRater account, I found your negative review of March, 25, 2011. I am sorry to hear you had a bad experience here. We strive very hard to make every customer happy and it appears we dropped the ball in your case. I would enjoy discussing this matter further with you so we can work on improving our performance. Thank you for your time. Bradly Johnson Zeck Ford 913-727-1650

February 21, 2010

My wife and I purchased a used truck for a great price at Danny Zeck. Everyone we worked with was very nice and not the typical "dealership" people. The salesmen were laid back and did not pressure us once More

by fishguy74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales and Finance
July 22, 2009

picked up a used truck they gave me a fair price on my trade and the truck they have called and checked on it after the sale. the sales staff welcomes you quickly Mike the sales manager does a good job More

by drjkb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jeff mahoney
...
939