Morrison Motor Co.

Morrison Motor Co. responded

We always strive to be transparent with all our customers throughout the buying process and experience. As an out-of-state customer, we clearly communicated that the price quoted included the vehicle and our documentation fee. When you arrived, you inquired about having us handle the DMV work for you. After contacting your state DMV, we were able to arrange this on your behalf, with the understanding that you would be responsible for paying your state tax, which the state requires us to collect. Please keep in mind that at the time, the vehicle had not been paid for, and we provided a detailed bill of sale explaining the process and fees involved before finalizing the deal. You had every opportunity to back out of the deal but chose to proceed. You also agreed to provide all necessary documents to process your registration in your state. We understand you left a negative review, but please know that we have been in contact with you. Your salesman spoke with you yesterday morning regarding your vehicle​ with a question you had, even after ​you had hung up on him abruptly the day before. Additionally, our financing manager is actively working with you to finalize your registration. We truly aim to be as transparent and helpful as possible. Unfortunately, in some cases, it can be challenging to meet every customer's expectations even after be as helpful as we are, and we believe this situation is an example of that.

Morrison Motor Co. responded

We’re sorry we couldn’t come to terms on a deal that worked for both parties. As a dealership that specializes in performance vehicles, we take pride in offering well-maintained, high-quality inventory. While your offer was below wholesale value, we respect your right to negotiate and understand your disappointment. Regarding the vehicle in question, it did have two very minor door dings—something not uncommon for a vehicle with 30,000 miles. These were so minimal they were initially missed by our paintless dent repair technician but have since been addressed. In reference to your comments about larger dealerships: it's true that many of them wholesale performance vehicles—yes, through auction—to smaller, specialized dealers like ourselves. This allows us to offer enthusiast-focused models with a level of knowledge and care that larger volume-based dealers may not provide. According to your other negative reviews on car dealerships, it appears you would have been extremely hard to please. Ultimately, we believe a brand-new Jeep may have been a better fit for your expectations. We genuinely hope you find the right vehicle and wish you all the best in your search.

Morrison Motor Co. responded

We’re disappointed to hear that you are not satisfied with your 2013 Corvette, especially considering its exceptional condition with only 3,600 miles. This vehicle was previously owned by a GM employee and is truly one of the cleanest C6 Corvettes we’ve ever had in inventory. While you pointed out a few minor issues with the Torch Red Corvette, you chose to proceed with the purchase after we provided a $1,000 discount in good faith. To clarify: the vehicle was filled to over 3/4 of a tank at the time of delivery. At 7 a.m. on a Saturday morning, you texted Mike saying, "I know why you didn’t give me a full tank of gas." Mike called to better understand what you meant, and during the call, you accused us of knowingly hiding a fuel leak. Your tone during that conversation was, frankly, unproductive. We were unaware of any fuel-related issues. The vehicle showed no signs of leakage while in our care, and there was no fuel odor during inspection or delivery. While it’s unfortunate you experienced this issue later, it’s a known condition with certain C6 models, and one we’ve repaired in the past. When handled by someone familiar with the platform, it’s a manageable and relatively straightforward fix. We want to be absolutely clear: we do not hide issues or knowingly sell unsafe vehicles. Had we known about any such concern, it would have been addressed immediately. We recognize that expectations can be especially high when purchasing a low-mileage collector car, and we made every effort to work with you. Unfortunately, there are some individuals who—despite concessions and cooperation—are still unhappy with the outcome. We also encourage others reading this review to look into this customer’s broader review history to gain additional context. We work hard to maintain our reputation and take pride in the overwhelmingly positive experiences shared by the vast majority of our clients. We wish you the best with your Corvette and hope you’re able to enjoy it for years to come.