MOSS BROS. BUICK GMC IS THE WORST! DO NOT GO TO THEM! I REPEAT DO NOT!!!! I bought a 2013 Buick Regal from them in 2015. I was very happy, it was my dream car. In 2016 I received an oil change from them. They did the standard fluid check, brake check, battery check as and everything was all good. Two days later, my car breaks down on the side of the road with a dead battery. There was so much corrosion on the battery. They NEVER checked my battery when I brought it in for the oil change! They also stopped giving me complimentary oil changes because I would not service my car through them, but when I bought the car, I was told I would receive lifetime complimentary oil changes.
NOW let’s fast forward to a month ago....
I took my car in on March 27th due to my check engine light being on. They had my car for a week. I picked my car up March 31st and paid $1,000.00 for the service. When I picked up my car, they told me everything was fine, and they didn't see anything else wrong. The next time I needed to bring the car in would be after 12,000 miles for a regular service. I didn't drive my car the rest of the day Saturday or Easter Sunday. Monday morning April 2nd, I start my car to go to work and it didn't start. I tried it again, this time it started and the check engine light was on. I had to take my car back to Moss Bros Buick GMC 2 days later. They stated I had a dead cell in my battery, and I needed to buy another part, which was the same part I bought when I brought the car in the week before. So this totaled up to $200.00. They also had my car for about 4 days for this issue. They even assured me after this incident my car is good to go.
Now I've had my car for a week and I'm driving home from work. The check engine light comes on for the 3rd time, the car is overheating, and I break down on the side of the freeway again!!! My car just completely SHUT OFF! I was in the WORST spot possible. The tow driver did not want to help me because I was in such a dangerous spot. I tow my car back to MOSS BROS. Now they are telling me I need a brand new engine and it's going to cost me $8,000.00 and GM (General Motors) is not paying for anything. My car has been there for 2 weeks now.