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Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley

Moreno Valley, CA

Overview
Reviews
Vehicles
4.2
268 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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27810 Eucalyptus Avenue

Moreno Valley, CA

92555

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Showing 268 reviews

October 24, 2025

Service was performed as promised. Advisor was responsive to my questions. Would recommend this dealership. More

by rick@palmspringsdisposal.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvira
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Oct 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

Thank you for the 5-star review! We appreciate the recommendation and are glad we delivered on our promise. See you next time!

October 24, 2025

It took forever to get called back, the duration of the repair took a long time, and I got an oily handprint on the headliner of my truck. I didn’t notice it because I had to go to work conference but when More

by ron@cal-tool.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know anyone’s name
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Oct 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

We regret the long repair time and the unprofessional communication. We are especially sorry for the mark on your headliner. We are using your valuable feedback to retrain our staff and refine our processes to guarantee a better experience for every future customer.

October 24, 2025

Service department is always backed up, but mechanical problem was fixed. Nice folks. Labor charge is expensive. More

by myviolin444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall names
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Oct 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

Thank you for the balanced feedback. We appreciate you recognizing our nice folks and that the mechanical problem was fixed. We are continually working to improve wait times and understand your concern regarding the labor cost.

October 23, 2025

I am have always happy with the service from Joe Vidrio and Moss Brothers Jeep Dealer More

by bitsnpieces163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vidrio
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Oct 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

Thank you for the amazing review! We'll be sure to pass along your kind words to Joe Vidrio—he's a valued part of our team. We appreciate you choosing Moss Bros of Moreno Valley!

October 22, 2025

Was promised things that were not delivered contacted them they didn’t resolve the issue More

by D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ceaser
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Oct 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

We sincerely apologize. Failing to follow through on a promise and then not resolving the issue is unacceptable. We are taking this feedback seriously and would like a second chance to earn your trust. Please contact us at 951-486-9288 so we can discuss the situation.

October 22, 2025

Nothing but a great experience every time I take my gladiator rubicon there for service More

by midav1295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Giurar
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Oct 23, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

That's fantastic to hear! We love that you consistently have a great experience with your Gladiator Rubicon service. Thank you for your continued business!

October 20, 2025

sales man suck, you have to chase them down. when buying a truck we were there for hours. More

by Anon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
cesar
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Oct 20, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

We apologize for the poor service and the wasted time. Waiting for hours is unacceptable. We are using this feedback to improve our sales team's availability and professionalism.

October 20, 2025

I repeatedly continue to take my Jeep grand Cherokee back for servicing at Moss Brothers Jeep and a continue to receive unsatisfactory work. I have had faulty parts installed in my car, which has snowballed More

by BGUT0860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elvira
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Oct 20, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

We sincerely apologize for the series of unacceptable service failures. Your detailed feedback is being treated as an urgent mandate for systemic change. We are investigating why this pattern persists and are implementing strict new quality control measures to ensure this never happens to another customer.

October 19, 2025

The service manager is always so attentive to the needs of the client. He is always willing to answer any questions and explain options for service that is recommended. My service writer was great he also More

by sherri1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Please xx the service contract for the awesome service from the writer.
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Oct 20, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

Excellent! Thanks for the kind words about our Service Manager and Service Writer's professionalism. We appreciate your business and the 5-star review!

October 18, 2025

Very courteous and friendly. Enjoyed the inspection video. Wonderful service. I was kept informed. Recommend them very highly. More

by dar4mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady
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Oct 20, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

Thank you for the five stars! We're so glad you enjoyed the service and the inspection video. We truly appreciate the very high recommendation!

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