Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley

Dishonest dealership that will use "BAIT AND SWITCH". I would strongly advise going else where. This dealership was a complete waste of time and effort. However Browning Dodge was a pleasure SWITCH". I would strongly advise going else where. This dealership was a complete waste of time and effort. However Browning Dodge was a pleasure to do business with. More

After taking with Ray on 3/11/12 and asking for a pre-approval as we have had some credit issues, he talked us into coming down saying "we have ten dealerships, we can get you approved". We looked a pre-approval as we have had some credit issues, he talked us into coming down saying "we have ten dealerships, we can get you approved". We looked a couple used Dodge Chargers, and bought one that day. They got the payment were we wanted and gave us good price on our trade-in. On 03/22/12 we get a letter from them saying they are cancelling the deal and to return the car. I called and talked to Doug in finance and he told me that they were still working the deal and just keep the car. On 03/24/12 we start getting calls from the bank for the vehicle we traded-in saying the payment was 10 days past due. I called and talked to Doug again. Once again I am told they are working the deal and that they had not paid off our trade. On 03/26/12 I called to tell them I am bringing back the car and I want my trade back. They try stalling me off by saying we will have a manager call you soon. A couple hours go by and we decide to go to the dealership. Just after leaving our house a manager calls saying they got a deal and they needed more paperwork (all stuff they were already given). We get to the dealer at about 3:00pm, and had to fight with them to give them the car back and get our truck. Finally they give us our truck back at about 3:45pm. We get in our truck to find that they had driven our truck 34 miles and siphoned half a tank of gas from the truck. During the prior 4 hours we had called Diamond Hills Auto Group in Banning, CA and got a bank pre-approved loan (in less than 4 hours). Moss couldn't get an approval in over 2 weeks. Anyway, we had to put $5 in gas to get the 19 miles from Moreno Valley to Banning becuase Moss siphoned half a tank from our truck. We went to Diamond Hills Auto Group and were out with-in 2 hours knowing the bank that was financing the loan. I will never go back to any Moss Bros dealer ever again. Update: After writing this review I received a call from Dave Oley from Moss Bros to appologize for what had happened and the issues we had. I did find it nice that someone called to show their concern for the situation. It was a day late and dollar short, but was still nice someone called. More

There was an issue after I purchased my new 2011 Challenger. David Oley stepped up and made it right. This is a dealership you can trust. I have been to the service department twice and have been Challenger. David Oley stepped up and made it right. This is a dealership you can trust. I have been to the service department twice and have been very happy both times. I highly recommend this dealership for buying your vehicle and for service. More

My Wife contacted Moss Bros when looking for a Challenger for her Husband (Me). She started receiving 3 calls a day from the Dealership. As she worked 12 Hour Shifts, she had indicated "E-Mail Contact" but for her Husband (Me). She started receiving 3 calls a day from the Dealership. As she worked 12 Hour Shifts, she had indicated "E-Mail Contact" but the Calls kept coming. She wrote to Moss Bros stating her Frustration, and to be put on a "Do Not Call List". Within an hour,she received a personal e-mail from Rich Chew Internet Sales Manager. He apologized and hoped he could earn her business back. He quoted a price on a Challenger that was $5K CHEAPER then the Dealership we had been at 2 days earlier! After arriving at the Dealership, we went to their 2nd location and picked out a Challenger (used w/2000 Miles on it). They Transported it over to their Moreno Valley Store, so we could have a look at it. We liked the car based on the listed Options on the Window and the "Custom Dodge Mopar Optional Leather Package. Well we found out that the Window Sticker regarding the Options was incorrect. He proceeded to have ANOTHER Challenger (with all the correct Options) brought over from their Riverside Store. It arrived and the only thing missing was the Optional Mopar Leather, that attracted me to it in the 1st place. To seal the Deal, Rich ordered the optional Leather Package at NO COST, and is installing it for FREE, in a few days! I would HIGHLY recommend Moss Bros to ANYONE looking for a FANTASTIC DEAL on ANY Vehicle, and I would do business with them again in a Heartbeat. Rich Chew took a potentially Explosive situation, and made a "Sale" and MORE than satisfied us as the Customer More