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Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley - Service Center

Moreno Valley, CA

3.6
111 Reviews

111 Reviews of Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley - Service Center

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April 15, 2022

Contacted them 5 times to fix a recall. "We will contact you right away!" NOTHING. I'll drive out of my way to avoid this lack of customer service. More

by timlcool
Customer Service
Recommend Dealer
No
Employees Worked With
Admin Admin
Apr 20, 2022 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

My name is Carlos Borquez and I am the Service Director here at Moss Bros. CDJR Moreno Valley and I would like to get some feedback from you and check to see if there is anything I can do to help you. Please call me at 9051-486-9288 ext. 5279. Thank you and I look forward to speaking with you

March 10, 2022

Brought in my 2015 dodge ram 4 times and they could not fix a check engine light. Was charged over 2600 dollars. Will nevergo back there again. More

by Aleon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Admin Admin
Mar 14, 2022 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

My name is Carlos Borquez and I am the General Manager here at Moss Bros CDJR Moreno valley and I would personally like to get involved with this and see what I can do to help you. Please call me at (951) 643-7571 x5279. Thank you and I look forward to speaking with you.

March 01, 2022

I have been awaiting a radio part for more than 2 months without any status updates from Robyn the service rep or from the service department. Manager unavailable to discuss the matter. I call for an update More

by Mau2chan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Admin Admin
Mar 04, 2022 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

My name is Donn Pike and I am the Service Director here at Moss Bros. CDJR Moreno Valley and I would like to get some feedback from you and check to see if there is anything I can do to help you. Please call me at 951-486-9288 ext. 5279. Thank you and I look forward to speaking with you.

December 07, 2021

Robyn and Mike's customer service won me over. They went above and beyond to keep my business. More

by Cweather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn, Mike (Service Manager)
Dec 15, 2021 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.

November 01, 2021

Called for a vehicle recall and a couple other issues I wanted addressed. I can't speak for other LS but Ryan M. Helped me from start to finish got my truck in and out in a reasonable time and I worked wit More

by G.Nuddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 01, 2021 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

Your time is of value to us. We truly appreciate your positive review and can't thank you enough for your time. Our staff will be aware of your review. Thank you again, we hope we can help you shortly.

September 08, 2021

Ryan M. Not very helpful and bad communication! She assured me my car was up and running as they had to keep the car for 5 days (per Ryan M.) but when my car was done in 3 days I paid $170 for pickup a More

by najahmyles2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Macintosh
Sep 08, 2021 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

Thanks so much for the valuable feedback. I am so sorry to hear that your ownership experience has not been what you expected it to be. I would appreciate if you could reach out to me, as I do not have enough information to contact you directly. I am Donn Pike, the Service Director, and my phone number is 951 486-9288 x5279. I am hopeful that I can help you to feel better about your vehicle and our efforts to help with your vehicle needs.

July 25, 2021

Very bad experience took my car in for a tune up nothing was wrong with it paid 750 something dollars about time I get home car started shaking engine light came on took it back then they said it was my lif More

by Michellejackson1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erica , Admin Admin
Jul 26, 2021 -

Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley responded

Thank you for your feedback. My name is Joey Salas and I want to thank you for giving Moss Bros the chance to earn your business. I would like to get in touch with you so that I can begin to help resolve any issues you might be having. Please call me at 951-486-9288 Ext 5122.

February 11, 2021

My service manager was NICK , Nick had my vehicle diagnosed within a couple of hours and called me with the price , under my circumstances I felt the price was good . My vehicle was completed the sam More

by tla562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Pellegrino
January 15, 2021

This dealership did an outstanding job on my vehicle. I am very happy with the level of service and the updates on the progress of my vehicle. More

by revpol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
January 24, 2020

Well this dealer has made me very upset I took my carFor Well this dealer has made me very upset I took my car For an oil change and they broke something off of it and I don’t want to take a responsibility More

by Marcos
Recommend Dealer
No
Employees Worked With
Joe
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