Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley - Service Center

Waste of time worst customer service Waste of time I called in for an oil change and was told i didn't need and appointment if i got there by 3;30 well came in on Wednesday about 3:40 wi Waste of time I called in for an oil change and was told i didn't need and appointment if i got there by 3;30 well came in on Wednesday about 3:40 with Mr. ERIK MARTINEZ and he said it was too late, so I decided to make an appointment for Saturday 7:00 am. was told I would be the first car in, it would be ready in 1:30 decent time for an oil change so Erik Martinez asked if i would wait or leave it , I decided to have my son pick me up 6 hrs. Later don't receive any call, so I go in and Erik Martinez sees me and asks me if they had call me, I respond NO. Me leaving it didn't mean I didn't need it, he responded I know what you mean it should be ready and called someone else, Another guy comes well he says it was with the tech so I said 6 hrs. And STILL NOT READY I asked for the manager he said I am the manager Bryan Santoyo so I ask him how much longer, he responds I can get it in and out in 45 min. I said WHAT YOU HAVEN'T EVEN STARTED thats what I made a 7am appointment for VERY VERY. VERY UNPROFESSIONAL AND IRRESPONSIBLE "WORST CUSTOMER EVER"! More

Worst Dodge Dealer on the planet The worst Dodge dealer on the planet. They try to get over on you for anything. They will misdiagnose your car or truck to get the most money out of y The worst Dodge dealer on the planet. They try to get over on you for anything. They will misdiagnose your car or truck to get the most money out of your possible. I went in for a check engine light on a brake sensor which I already had diagnosed. They said I needed a thermostat which I didn't need because my truck was never getting hot. Then tried to charge me $700+ for a $20 part that isn't that hard to put on. Where other shops only charging around $150. I done the repair myself with the help of Auto Zone. Sensor was $19 and took only 10 minutes to repair and everything works great. Do not go to this dealer period. More

Good experiences warranty work recall on the cruise control Rebooting the module took a little longer than we thought they do it you had to use Wi-Fi to reboot the module all in all the service was great Rebooting the module took a little longer than we thought they do it you had to use Wi-Fi to reboot the module all in all the service was great More

SERVICE WAS GREAT Attn to Mr. Moss, and others. I previously wrote a bad review from this dealership. But in no time at all I was contacted by the MGR of the dealershi Attn to Mr. Moss, and others. I previously wrote a bad review from this dealership. But in no time at all I was contacted by the MGR of the dealership and the service MGR. (I wish I remembered the names of both MGRs but I don't. The only name I remember is Josh, but not sure witch MGR he was). After being so angry with the group stating that I would not come back, both MGRs jumped on the horn and gave me a call. They truly listened to my complaints,I was really shocked, I really didn't think I would hear from anyone. But I want you to know that I really appreciated the caring of the MGRs at this dealership, they took the time to hear me out and dealt with the issues. Thank you Mr. Moss for hiring compassionate/caring MGRs. More

Did a wonderful job. Fast, friendly service. Had my oil changed, did not have to wait long for the appointment. It was done in a very short time. Everyone was very friend Fast, friendly service. Had my oil changed, did not have to wait long for the appointment. It was done in a very short time. Everyone was very friendly. I had a coupon and they honored that. More

Excelente Excellent experience!!!! Great I extremely recommend great service fantastic people and very good service my family and I are so happy I would like to Excellent experience!!!! Great I extremely recommend great service fantastic people and very good service my family and I are so happy I would like to say something more but all that I can say its that they have a great service More

Service The people were very helpful and friendly, but the wait became rather long. It wasn’t anyone’s fault, just an unfortunate series of events The people were very helpful and friendly, but the wait became rather long. It wasn’t anyone’s fault, just an unfortunate series of events More

Oil change They did a much quicker oil change and tire rotation than last time! They were courteous and let me know as soon as it was finished! They did a much quicker oil change and tire rotation than last time! They were courteous and let me know as soon as it was finished! More

Moss dodge service center Service experience summary that was performed quick and professional. Service advisor went over every step in the process of the car repairs. Waiting Service experience summary that was performed quick and professional. Service advisor went over every step in the process of the car repairs. Waiting area was clean and comfortable as I decided to wait until the service was completed. I was given the option of shuttle pick up and drop off. Service advisor set the tone for my experience from the first hello and handshake. More

Don’t buy used Run fast from here. I bought a 2010 Chevy Impala with just under 51k miles 10 months ago. I also purchased the extended service warranty. The same day Run fast from here. I bought a 2010 Chevy Impala with just under 51k miles 10 months ago. I also purchased the extended service warranty. The same day I purchased my vehicle I referral a co-worker who also purchased a vehicle the same day. I brought my vehicle in yesterday because if was leaking some sort of fluid. I find out today its the radiator, thermostat and transmission cooler all need the be replaced for a whooping $1,500 and my extend service warranty doesn't cover any of it. My vehicle has been driven less than 12k miles since purchase and not outside of Riverside County. I called to speak with a Manager and was placed on hold for 15 minutes only to be hung up on. I advised anyone looking to purchase a used vehicle from here not too. There is no way I should have such expensive repairs within less than a year of purchase. Moss Bros refuse to account for any of the repair cost. This isn't normal wear and tear on a vehicle. I was sold a lemon. I've been waiting for the Service Manager to return my call since Monday the 5th of March. I called this morning at 8a and it 1:20 and nothing. More