Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

great service & attention to detail. Angie Ramirez is a terrific Service Writer -- she really looks after my car to make sure it's done the way I want. I took the car in for an oil chang Angie Ramirez is a terrific Service Writer -- she really looks after my car to make sure it's done the way I want. I took the car in for an oil change, and told her about three specific deviations from your usual dealer protocol: (1) I wanted Synthetic Oil, not regular. (2) I did not want to have my tire pressures changed -- they would appear slightly overinflated at your dealership, but where I live (at nearly 7,000 ft up the mountain), the temperatures are consistently 20-25 degrees colder than down below, so back at home the inflation pressures are exactly right. If they were bled to be properly inflated at your dealership, they would actually be underinflated at home. (3) I did not want to have my tires rotated -- I put real Snow Tires (with mountain snowflake symbols) on my car each Winter to be able to pass through the "chain check" stations (and avoid needing to ride around on chains) around my home. So each Spring , I conveniently rotate all 5 of my tires as I put my summer tires back on the Jeep. Doing a rotation now at your dealership would skew the benefits of "regular" rotation by having it done too soon. Angie keep an eye on the technician to make sure that he followed these special instructions, and I really appreciate that. My thanks to Angie. Also, I want to praise the Technician who worked on my car. Not only did he follow Angie's instuctions (as above), but he also found a coolant leak that I didn't know that I had. I am going to have that fixed when I bring it back to you for a driver seat's warranty repair. So I very much appreciate his looking over my entire car to potential problems. More

AWESOME!!!! I could not of ask for a better salesman. It was awesome and Ron took the time to make sure I was happy with my purchase and showed me and told me all I could not of ask for a better salesman. It was awesome and Ron took the time to make sure I was happy with my purchase and showed me and told me all about my car. This is my dream car More

Air bag replacement Repair was completed very timely. I left my vehicle for air bag replacement and the work was completed very quickly. I was very happy with Jason. Repair was completed very timely. I left my vehicle for air bag replacement and the work was completed very quickly. I was very happy with Jason. More

Rats in engine Helped me remove dead rats from my engine at a very fair price. Took apart the whole engine, cleaned it and put it back together. Now I have power in Helped me remove dead rats from my engine at a very fair price. Took apart the whole engine, cleaned it and put it back together. Now I have power in my Durango again. More

Transmission problems Always great service. I have never been dissapointed with Moss Bros in San Bdno. Jay Patterson is awesome, he always makes me laugh, and he knows his Always great service. I have never been dissapointed with Moss Bros in San Bdno. Jay Patterson is awesome, he always makes me laugh, and he knows his job. More

Fantastic service My trucks air conditioning was not working and Angie the service writer was on top of it immediately. She got the parts ordered and they arrived the n My trucks air conditioning was not working and Angie the service writer was on top of it immediately. She got the parts ordered and they arrived the next morning and the job was done that day. I was able to take the truck home the day after I took it in. What great service. This was my first time to deal with Angie as my service technician. My regular service technician Austen was promoted to the new service manager. She was a super service technician so it was easy to understand why she was chosen as the new service manager. I was very pleased with how Angie Handled everything. I enjoy doing business with Moss. More

Fast, Efficient and Excellent Service Had a quick check in and even quicker service. No muss no fuss; fast, efficient and excellent service. Definitely always a pleasure every time I go Had a quick check in and even quicker service. No muss no fuss; fast, efficient and excellent service. Definitely always a pleasure every time I go to Moss Bros in San Bernardino More

Terriable service department Refused me service on my new truck the 1 st time I went in to have tire light on dash serviced because I bought vehicle fro another dealer my truck is Refused me service on my new truck the 1 st time I went in to have tire light on dash serviced because I bought vehicle fro another dealer my truck is under warranty at any dealer I had to call and talk to manager to get anything done and that was more of a arguement than conversation terriable experience with service department worst ever More

Excellent Service I received excellent service. They are always very helpful and friendly. Even though I didn't have a appointment, I was in and out in no time I received excellent service. They are always very helpful and friendly. Even though I didn't have a appointment, I was in and out in no time More

Treated like a KING and got the best deal of my life Moss Brothers team sold me my truck in less than 15 minutes and saved me 30%. You can't beat that anywhere.......and i'll even put my name on it. Pa Moss Brothers team sold me my truck in less than 15 minutes and saved me 30%. You can't beat that anywhere.......and i'll even put my name on it. Paul DeArmond. Everyone is willing to get on line and complain when they don't get treated well or don't get what they wanted because they didn't do their homework. It's human nature. especially here in Southern California. I'm 60 years old. This is the first time I've ever been treated well enough to spend a few minutes off my personal time to provide feed back as requested to anybody. I just don't do it. So check this out............Background: I value and protect my time and get upset when people xxxxxxxx me or waste my time. (Time is irreplaceable.....) The wife and I had been doing our homework (Ford/Toyota/Chevy and RAM) for about tow months. We finally got it down to a RAM 1500. We visited two different Dodge/RAM dealers looking for our new truck. Both dealerships were professional , but housed the stereotypical car salesman. I almost blew a gasket when the Glendora RAM salesmen tried to xx me on what HEMI stood for and started the pressure cooker routine telling me that there were only three vehicles meeting my criteria and two of them were in Az. Within 3 minutes, we excused ourselves and walked out. All we were looking for was a white, standard cab, Ram 1500 with a short bed, chrome package, trailer package and the 5.7 HEMI V-8 with the infamous 8 speed automatic trans. The following week, I was talking with an associate at work. He told me he had a buddy at Moss Brothers that was a no bull salesman. On the way back from a job site we stopped in and i was introduced to his sales buddy at Moss Brothers. He told me that he had 6 of them in stock and brought one out front for me to look at and test drive. I showed the sales guy my notes from the other guys. When he gave me the final price in writing, I told him that i would back to pick it up on Saturday morning. None of the how much do you want to spend junk. SATURDAY: The wife and I arrived a little before 10:00 on Saturday morning and were on our way home by 11:00. (OK, maybe it was 11:10) When we got there, the truck was full of fuel, had been cleaned and was ready to go. just like they said. We spent 30-40 minutes with the finance guy and were on our way home. Moss Brothers team sold me my truck in less than 15 minutes. I'm flipping happy!!!!! If you'er serious about purchasing a vehicle, you'll be happy too. Sincerely, Paul DeArmond More