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Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

San Bernardino, CA

Overview
Reviews
Vehicles
4.5
436 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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1100 S E St

San Bernardino, CA

92408

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Showing 436 reviews

September 24, 2025

The service department was excellent. Repairing of my unique problem was done ahead of schedule. More

by buffmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Hicks, Service personnel.
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Sep 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the fantastic review! We're thrilled to hear that our service department was able to resolve your unique problem ahead of schedule. We appreciate you choosing us!

September 23, 2025

Been going here for about almost 6 years always handle my issues. Staff is also very polite! More

by kiyanakennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you so much for your loyalty over the past six years! We truly value customers like you and are so glad to hear our staff consistently handles your needs with politeness and professionalism. We look forward to many more years of serving you!

September 22, 2025

My husband and I came in to trade in his current work truck . My sales guy was Troy and he had Adrian helping him . All I have to say is I am beyond grateful for these two gentlemen that helped us . We w More

by msosa731
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy and Adrian
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Sep 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We're so happy to hear that you had such a positive experience with our team! Thanks for the kind words about Troy, Adrian, and everyone from our management to our finance team. We're thrilled we could help you find an amazing truck and look forward to your next visit.

September 21, 2025

All of your employees in service are very kind and professional, they are very helpful More

by rsumlar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny, Coty
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Sep 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the fantastic five-star review! We're so glad to hear that our service team was helpful, kind, and professional. We're proud to have a team that provides an exceptional experience for our customers. We appreciate your business and look forward to seeing you again.

September 21, 2025

Hanna was great. She said my vehicle will be done at 11:00am. And it was. Woman of her word. Thanks again Hanna. More

by lucasneedmoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna
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Sep 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the fantastic review! We're so glad to hear that Hanna provided you with great service and kept her promise. We'll be sure to pass along your kind words—she'll be thrilled to know she made a difference. We appreciate your business!

Sep 22, 2025 -

lucasneedmoney responded

Please pass on the message to Hannah.

September 19, 2025

Kind and courteous. They work quickly and efficiently to minimize the time I have to wait at the dealership. More

by HJHERRERA213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Sep 19, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

That's wonderful to hear! We are so glad our team's kindness, courtesy, and efficiency made your visit a positive one. We know your time is valuable, and we're committed to getting you in and out quickly. Thank you for the 5-star review!

September 19, 2025

Very helpful, friendly, keeps me updated with corrections of the vehicle in a very timely manner More

by johnny72marin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BENNY ALVARADO IV
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Sep 19, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the 5-star review! We're thrilled to hear that our team was both helpful and friendly. We know how important it is to be kept in the loop, and we're glad our timely updates on your vehicle were appreciated. We look forward to seeing you again.

September 17, 2025

Took a little longer than expected but they provided me with a paid for rental, so it's all good and they did an excellent job. More

by cspewterbaugh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Sep 18, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your feedback! We apologize that your service took longer than expected, but we're so glad we were able to provide a rental to help. Our goal is to make sure every job is done right, and we're thrilled to hear that the final result was excellent. We appreciate your patience and look forward to serving you again.

September 17, 2025

Tried to charge me for something that should have been taken care of 4 months ago and claim its “unrelated”. More

by morales.ws24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Sep 17, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and miscommunication regarding your recent service. This is not the standard of care we aim for. We take your feedback very seriously and will ensure this does not happen in the future.

September 16, 2025

Benny did a great job, wonderful service and willing to work with me abd my budget More

by kevincsrt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Sep 16, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

This is fantastic feedback—thank you! Benny is a key part of our team, and we're so proud to hear he was able to provide you with such wonderful service and find a solution that worked for you. We'll make sure he sees this review. We appreciate your business!

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