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Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

San Bernardino, CA

Overview
Reviews
Vehicles
4.4
436 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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1100 S E St

San Bernardino, CA

92408

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Showing 436 reviews

February 14, 2026

Came in on a Monday. No appointment. Had my oil changed with a basic inspection. Changed out my Air and cabin filters . Dropped off at about 8am had it back @ 11 am. They More

by paulgarcia6060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hogan primarily and Hannah
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February 13, 2026

Everyone at Moss Bros San Bernardino is always kind, genuine, knowledgeable and cares about me. More

by HAYLAY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie
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Feb 13, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the wonderful review! Knowing you feel cared for truly means a lot to us. We appreciate your continued trust in our team.

February 12, 2026

Had to reschedule service 2 times since part was not there 3rd appt confirmed part was there to keep appt . Giving it 3 since seems the only good rep was Frankie Jr others were not attentive to assist More

by starcc07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie jr
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Feb 12, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your feedback. We apologize for the inconvenience of having to reschedule your service multiple times due to the part availability—that’s certainly frustrating. We’re glad Frankie Jr. provided attentive service, and we’ll be addressing your comments with our team to improve communication and follow-through.

February 12, 2026

They’re really great and helpful. Couldn’t pick a better dealer than them. They made it happen. More

by rudy.peinado1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deep and master.
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Feb 13, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We truly appreciate your kind words. Our goal is always to provide helpful, stress-free service, and we’re glad we delivered!

February 10, 2026

Had scheduled an appointment for an oil change and tire alignment which took 3.5 hours, with an appointment. Plus the service consultant that initially took my car left for home before returning my car. I More

by bamtslem16
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian Paco
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Feb 10, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We apologize for the extended wait time and the lack of communication regarding your service advisor. This does not reflect our service standards. Your feedback has been shared with our management team so we can address these concerns moving forward.

February 09, 2026

The service technician was very respectful and informative. My car was returned clean and my service was completed in under 1hr. I will definitely be going back to schedule my future services. More

by evelynpineda971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian paco
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the kind words! We’re glad your service was quick and thorough. We look forward to seeing you again!

February 09, 2026

The service is great customer service they ate knowledgeable and helpful associates only down side is the lounge area. Very uncomfortable chairs More

by buttnboo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the 5 stars! We’re so happy to hear that you had a positive experience with our customer service team. We’ll take your feedback on the lounge chairs into consideration as we work to improve the space. We appreciate you taking the time to let us know, and we hope to see you again soon!

February 07, 2026

Amazing communication and understanding about what the customer service and work with them on to find what they won’t More

by JESUSZERMENO27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddie Figueroa
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for sharing your experience! We’re thrilled that our team was able to communicate well and understand exactly what you needed. It’s always our goal to work closely with our customers to ensure they get the best possible service. We can’t wait to work with you again!

February 07, 2026

Quick service along with friendly staff quality of service was great and all my questions were answered More

by VINNIE.DIPIETRO
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kody
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the 5-star review! We’re delighted to hear that you had a positive experience with our team and that all your questions were answered. We appreciate your trust and look forward to helping you again in the future!

February 07, 2026

Don't get timely manner call backs . Didn't receive a charge card with my jeep but they wanta charge me for one . More

by moni5ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We sincerely apologize for the frustration you’ve experienced. You should not have had delays in callbacks, nor confusion about the charge card. We want to make this right—please reach out to our team at 909-884-8255 so we can resolve the issue promptly.

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