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Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

San Bernardino, CA

Overview
Reviews
Vehicles
4.5
437 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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1100 S E St

San Bernardino, CA

92408

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Showing 437 reviews

February 07, 2026

Don't get timely manner call backs . Didn't receive a charge card with my jeep but they wanta charge me for one . More

by moni5ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We sincerely apologize for the frustration you’ve experienced. You should not have had delays in callbacks, nor confusion about the charge card. We want to make this right—please reach out to our team at 909-884-8255 so we can resolve the issue promptly.

February 06, 2026

Fast service, clean dealership. Good selection of vehicles. Got all my questions answered. Will be back for my oil change. More

by frankmagnera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Feb 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thanks so much for your kind words! We’re happy you enjoyed our fast service, clean dealership, and vehicle selection. We can’t wait to see you again for your next oil change!

February 05, 2026

The best dealership i love my car and everything and they work with you and everything More

by bbresha35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Child care provider
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Feb 05, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your kind feedback! We’re glad you had a positive experience and that our team was able to work with you. We appreciate the 5-star rating.

February 05, 2026

Adrian Lopez was the best. The GM is so awesome best experience ever they help me so much More

by BUTTERFLYMENACE
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian , Alexis , GM Shannon
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Feb 05, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your wonderful 5-star review! We’re delighted to hear that Adrian and our GM made such a positive impact on your experience. Your satisfaction is our priority, and we’re grateful for your kind words. We look forward to assisting you again soon.

February 05, 2026

I had the issue that was not resolved with a different dealership on my previous 2 visits. Moss Bros. CDJR Service has always been exceptional and Steven Lara is awesome. He is very friendly, keeps me inf More

by AK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lara
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Feb 05, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the fantastic review! We’re so happy that Steven Lara was able to resolve the issue for you and provide the exceptional service we strive for. We appreciate you choosing Moss Bros. CDJR, and we’ll be sure to pass along your kind words to Steven. We look forward to seeing you again!

February 03, 2026

Out of the times I’ve gone to get a service for my car this one was one of the best. They take care of you make sure you know what they’ll be doing and also let you know what else your car needs. The wait More

by Lesli Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lara
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Feb 04, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Wow, 10/10! Thank you for the awesome review. We’re so glad our team could make your visit easy and that the kids’ play area helped out. We look forward to keeping your car in top shape!

January 31, 2026

Angel Uribe, Dave Roberts and Jean Paul were great and helped us trade in our 2019 van for a 2024 van. Great customer service and sales More

by BADILLOASHLEY20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Uribe, Dave Roberts, Jean Paul
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Feb 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for sharing your experience! We're so glad Angel, Dave, and Jean Paul could help make your trade-in process seamless. Enjoy your new van, and we can’t wait to serve you again!

January 31, 2026

Service was good Steven did a great job helping us with our vehicles everything was done on time More

by CARSAYDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lara
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Feb 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your feedback! We’re glad Steven could help and that everything was completed on time. We look forward to serving you again!

January 30, 2026

Worst service experience ever. Horrible communication. My vehicle was there for over 2 and a half months. More

by gonzalez27josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robbie, Cory, Johnathan. Mr. Hicks
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Jan 30, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We apologize for the inconvenience and frustration you experienced. Extended service times and poor communication are not the experience we want for our customers. Please reach out to us directly at 909-884-8255 so we can look into this further.

January 29, 2026

Always good reps who are willing to help and service in a timely manner, thank you. More

by cdaemfhtd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Jan 29, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We appreciate your kind words! Our reps work hard to deliver efficient service, and we’re happy to know it shows.

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