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Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

San Bernardino, CA

4.5
346 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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1100 S E St

San Bernardino, CA

92408

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Showing 346 reviews

October 29, 2025

Deceptive in the manner of creating cash charges when they see you have maintenance coverage. More

by TRUCKATHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kody, B. Alverado
Oct 30, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We sincerely apologize for the unacceptable experience and the perception of deceptive charging. We take this feedback with the utmost seriousness, as earning your trust is paramount. We are using your comments to immediately review our charging practices regarding maintenance coverage to ensure this ambiguity never happens again.

October 28, 2025

Service was great and the technician was helpful and knowledgeable. Love how they followed up after my service. More

by LOLOCAST1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Oct 28, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Appreciate the 5 stars! We’re happy you enjoyed both the service and our follow-up care.

October 27, 2025

Very excellent service and done in a timely mater Josh was very helpful and courteous. More

by danieltrimble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Oct 28, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We appreciate your kind words! Happy to hear Josh provided timely and courteous service.

October 27, 2025

Miss Bros of San Bernardino is really the best. I couldn't be more grateful and more satisfied a special thanks to Ricky the manager that made my deal happen. All of the staff were awesome !! Than More

by lisaf5051
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry, Ricky
Oct 28, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the kind words! We’re thrilled Ricky and the team made your experience great.

October 27, 2025

Had my jeep for 2 weeks in the chop and never give me a rental car More

by carrilloscar82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ghhg
Oct 28, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We apologize for the delay and the difficulty you faced without a rental. Your feedback helps us identify where we can do better for our customers in the future.

October 24, 2025

Team was professional and provided excellent customer service. I was also picked up at home after my car was ready. More

by alvaradomariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember
Oct 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We're thrilled to hear our team's professionalism and customer service hit the mark! Thanks for the 5-stars!

October 24, 2025

Was really good and helpful explaining everything about my vehicle. Will definitely recommend to friends and family More

by oscarfcb0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Lara
Oct 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the 5-stars! We appreciate you choosing us and are especially happy to earn your recommendation to friends and family.

October 23, 2025

Smooth and easy! Nick and Danny were great, they were very helpful and made my purchase easy. More

by Lindap951
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Danny
Oct 23, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

That's wonderful to hear! We're thrilled Nick and Danny were so great and made your purchase smooth and easy. Thank you for the five stars!

October 23, 2025

Robert was my new advisor and was very helpful regarding keeping me updated with the issues that were found. Outside of the scope of his duty he was not responsible for the work. I am pleased even though I More

by Exquisitebusiness247
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hogan
Oct 23, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

That's wonderful to hear! We're proud that Robert was so helpful and kept you well-updated on the issues found. We appreciate the five stars, and thank you for your patience as we completed the necessary work!

October 23, 2025

Poor service, no follow up with customer. I had to keep calling the service advisor asking for updates. Hannah never answers her phone. I asked to have various things checked and my vehicle w More

by toyabroussardii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Marie
Oct 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We sincerely apologize for your poor experience at our San Bernardino location and the lack of follow-up from Hannah. This is not the standard of service we aim for. Please contact us at 909-884-8255 so we can make things right.

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