Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

Professional and on top of issues. I will use them again. one two three four I will use them again. one two three four More

We didnt get to fix the main issue i took the car in for due to the codes no longer showing up on dash. However they did find another issue wrong and it was fixed. The diagnostic test and fixed hose leak do due to the codes no longer showing up on dash. However they did find another issue wrong and it was fixed. The diagnostic test and fixed hose leak done in a week! This has been the shortest repair I've had at Moss all thanks to my advisor Benny ! Great work! More

Everyone was super nice ! Clean environment, fast service as soon as I arrived . Hannah M . Was very helpful and informative about my oil change and what my vehicle needed aft Clean environment, fast service as soon as I arrived . Hannah M . Was very helpful and informative about my oil change and what my vehicle needed after inspection. Thanks Moss Bros More

Nick Quiroz from Mos San Bernardino was absolutely amazing! Nick was very helpful and made this buying experience very easy. amazing! Nick was very helpful and made this buying experience very easy. More

Excellent customer service and people. Great job getting my car fixed in a timely manner Great job getting my car fixed in a timely manner More

The service department at Moss Bros. San Berdo is great! Always listening to my request, and they have provided wonderful service for my family and our vehicles. They communicate, and ed San Berdo is great! Always listening to my request, and they have provided wonderful service for my family and our vehicles. They communicate, and educate and try to find solutions to fit different situations that pertain to keeping up with the maintenance of our cars (jeep and truck ) More

All the service people are pleasant and helpful the waiting area is always clean and I always feel well treated waiting area is always clean and I always feel well treated More

Great service. They took care of my car and were able to drop me off at home after. They took care of my car and were able to drop me off at home after. More

I bought a car from Jason and was going to get case for the alarm and he hade 5 months to get it to me and he has my number and never text me or called to get it to me and he knows that I needed to buy 3 t the alarm and he hade 5 months to get it to me and he has my number and never text me or called to get it to me and he knows that I needed to buy 3 to 4 more cars and i will never buy a car from them again it only takes one to buck it up I'm going to Ford . More

I used to have a great service advisor and was very pleased with the service department until I took my truck in for service back in May of 2024. As part of my service I reported an issue I was having pleased with the service department until I took my truck in for service back in May of 2024. As part of my service I reported an issue I was having with the back window leaking which was due to cracks in the window frame. This issues was due to a manufacturer defect and was part of an extended warranty for this issue. My service advisor wrote up the request to order a replacement window and was told the windows were on back order so it could take a while. Not hearing back for over 2 months I called the service department the first week of August and asked for my advisor but was told that "he was no longer at this dealership" and was transferred to a different advisor. When I asked about the window replacement I was told they needed to check with the parts department and would call me right back. Never heard back. After five more calls and speaking with different advisors each time I was told either they would check with the parts department or service manager and would call me right back. I never received a call back from any of them. Just before Thanksgiving I called and asked to speak to the service manager who was nice and apologetic, but informed me that they no longer replaced the window but now have a glass company that removes the glass and applies sealant to the window frame. He said that the person they had from the glass company that would do the work was out until after Thanksgiving but that as soon as he was back he would contact him to set up an appointment to have the window sealed. He verified all my contact information and assured me I would hear from him within a week to 10 days. It has now been 2 months since that conversation and I am yet to hear back. I have been a loyal service customer for more than 4 years now but feel like they simply do not appreciate my business or value me as a customer anymore. I am currently looking for a new dealership to service my vehicle. More