Moss Bros. Chrysler Dodge Jeep RAM San Bernardino
San Bernardino, CA
Filter Reviews by Keyword
By Type
206 Reviews of Moss Bros. Chrysler Dodge Jeep RAM San Bernardino
Good old bait and switch! The Internet had a buy now price of 27k out the door (tax and license and delivered) and after test driving was told that it would be 41k BEFORE tax and license and that it’s M price of 27k out the door (tax and license and delivered) and after test driving was told that it would be 41k BEFORE tax and license and that it’s MY fault I didn’t “read their fine print”. When I told the 2nd manager I was reporting them to the FTC for fraud, he said and I quote “we’ve been investigating before, I’m not worried” I mean if that isn’t a red flag, I don’t know what is. After doing more research, I found out that that the car was listed as NEW, but found out it was a “unwind” and should be posted as “nearly new” but of course they wasn’t posted anywhere either. Scammers! More
Quoted me one price on the internet, another price after my test drive and then a third price when we actually sat down to make a deal. Suddenly the price went up over $15,000.00. Needless to say, I would my test drive and then a third price when we actually sat down to make a deal. Suddenly the price went up over $15,000.00. Needless to say, I would never do business with this dealership. More
I took my town & country minivan and all my request were done and I’m pleased , however I wished I would have got the lady from customer service before was really nice and professional I think her name is M done and I’m pleased , however I wished I would have got the lady from customer service before was really nice and professional I think her name is Michelle More
I was told the day before I arrive that there would be no extra costs besides the sales tax, documentation fee, smog check, car registration. I arrived to get the car of my dreams only to be told there was a extra costs besides the sales tax, documentation fee, smog check, car registration. I arrived to get the car of my dreams only to be told there was a dealer fee of $3100 plus sales tax and the other charges above. I drove one hour and twenty minutes to arrive at the dealership. This dealership has no shame, no morals. The mocked me. Please do not waste your time with them. More
Today I took my truck back to the dealer for engine light on and Pedro was kind enough to take it in for inspection right away. He was also able to find the problem and fix it the same day. He managed the si on and Pedro was kind enough to take it in for inspection right away. He was also able to find the problem and fix it the same day. He managed the situation with professionalism. He was courteous and attentive at the checkout time. Based on my own experience on this visit I strongly recommend Moss Bros Chrysler San Bernardino for your future endeavors. More
Love it my car drives like new , no other place had left my car riding so smooth , it needed a few jobs but was worth it , I’m with you for now on thank you so much , and the customer service so awesome she my car riding so smooth , it needed a few jobs but was worth it , I’m with you for now on thank you so much , and the customer service so awesome she was wonderful More
It was the fastest and least time I had ever spent at a Dealership to purchase a vehicle. From the salesperson to the finance person, everything went very smoothly.Thank you guys, Dealership to purchase a vehicle. From the salesperson to the finance person, everything went very smoothly.Thank you guys, More
Hands down had the best experience I’ve ever had at a dealer, they called me as soon as they had the 2020 scatpack I had set an appointment for this coming Saturday but with the way they’re flying off th dealer, they called me as soon as they had the 2020 scatpack I had set an appointment for this coming Saturday but with the way they’re flying off the lots I stopped by same night and Gilbert was just pulling in with the car. Let me tell you this was the absolute best experience I had at a dealer this far, every step of the way Gil had all the answers to any questions I had, walked me thru the entire process and got me the best deal on my dream car. Shout out to the whole team at Moss bros but huge thanks to Gilbert Escobedo for all his help getting me into this 2020 SCATTY! More
Had some initial miscommunications that were quickly addressed By Julian , This was an excellent buying experience, very happy with our purchase, Thank you also to John Sacco and Anthony as well. High addressed By Julian , This was an excellent buying experience, very happy with our purchase, Thank you also to John Sacco and Anthony as well. Highly recommend these guys and this dealership. More
They offer a discounted price, but watch out they get it right back up to list with the tricky ads with small print about add on's and dealer installed accessories, for example, Moss will offer a $3995 disc right back up to list with the tricky ads with small print about add on's and dealer installed accessories, for example, Moss will offer a $3995 discount, but when you get there it has $3695 worth of made up whatever we want to say add on's for 3-6 times it value, that's fine but put it in your ad price, not a hey look when you get here a separate add on window sticker surprise! they will tell you it has paint sealant, or scotch guard, or nitrogen filled tires, GPS system, all at triple reasonable cost value, also note any electronic dealer installed aftermarket GPS can void factory warranties of whatever its plugged into or even the computer, The truck I was looking at wasn't even at San Bernardino as advertised, it was in Moreno Valley, we had to go get it, I did buy it after I was triple teamed by sales crew and I needed the truck but was unhappy about the markups, it was also missing the owners manual and the second key, they promised it would be there next week when I came back in, it wasn't, making excuse after excuse why it was not there, now I have to go there a third time and waste more time, don't let this happen to you! expect to pay a higher price and payment than advertised, and don't take to vehicle unless you get both keys right then and there as they don't care once the sale has been made about getting things like that done, I love how they say may, vehicles on ad with dealer discounts will have the ad on's, in other words Moss sells just a few hundred below list price! More