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Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

San Bernardino, CA

2.7
206 Reviews

1100 S E St

San Bernardino, CA

92408

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206 Reviews of Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

January 15, 2022

Good old bait and switch! The Internet had a buy now price of 27k out the door (tax and license and delivered) and after test driving was told that it would be 41k BEFORE tax and license and that it’s M More

by Melissa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angel U, Admin Admin
Feb 14, 2022 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

My name is Julian Valeriano and I am the General Manager here at Moss Bros CDJR San Bernardino and I would personally like to get involved with this and see if there is anything I can do to help resolve any issues you may have had with us. Please call me at 909-884-8255 ext. 2122. Thank you and I look forward to speaking with you

December 25, 2021

Quoted me one price on the internet, another price after my test drive and then a third price when we actually sat down to make a deal. Suddenly the price went up over $15,000.00. Needless to say, I would More

by utahhouse
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember salespersons name., Admin Admin
Dec 27, 2021 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

My name is Julian Valeriano and I am the General Manager here at Moss Bros. CDJR San Bernardino and I would personally like to get involved with this and see if there is anything I can do to help resolve any issues you may have had with us. Please call me at 909-884-8255 ext. 2122. Thank you and I look forward to speaking with you

September 18, 2021

I took my town & country minivan and all my request were done and I’m pleased , however I wished I would have got the lady from customer service before was really nice and professional I think her name is M More

by rmayo1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Admin Admin
July 25, 2021

I was told the day before I arrive that there would be no extra costs besides the sales tax, documentation fee, smog check, car registration. I arrived to get the car of my dreams only to be told there was a More

by manueldelacruz7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Watson, Jason Encisco, Jason Pratt, Admin Admin
Jul 25, 2021 -

manueldelacruz7 responded

It should have been one star. Do not use this dealer. They are deceptive. God disciplines those He loves. You will reap what you sowe Moss

Jul 30, 2021 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

My name is Julian Valeriano and I am the General Manager here at Moss Bros. CDJR San Bernardino and I would personally like to get involved with this and see what I can do to help you. Please call me at 909-884-8255 ext. 2122. Thank you and I look forward to speaking with you

July 21, 2021

Today I took my truck back to the dealer for engine light on and Pedro was kind enough to take it in for inspection right away. He was also able to find the problem and fix it the same day. He managed the si More

by Powful.Lr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Perez. Five STARS , Admin Admin
Jul 30, 2021 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Your time is of value to us and we train our staff to give our customers the utmost respect that they deserve. We truly appreciate your positive review and can't thank you enough for your time. Our staff will be aware of your review. Thank you again, we hope we can help you shortly.

March 24, 2021

Love it my car drives like new , no other place had left my car riding so smooth , it needed a few jobs but was worth it , I’m with you for now on thank you so much , and the customer service so awesome she More

by rmayo1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrystal Hernandez
January 16, 2021

It was the fastest and least time I had ever spent at a Dealership to purchase a vehicle. From the salesperson to the finance person, everything went very smoothly.Thank you guys, More

by trujeque-05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hady Mokdad and Mat Farha.
December 12, 2020

Hands down had the best experience I’ve ever had at a dealer, they called me as soon as they had the 2020 scatpack I had set an appointment for this coming Saturday but with the way they’re flying off th More

by ajcollins124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Escobedo
September 03, 2020

Had some initial miscommunications that were quickly addressed By Julian , This was an excellent buying experience, very happy with our purchase, Thank you also to John Sacco and Anthony as well. High More

by dougiet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sacco, Anthony (Tony?)
August 24, 2020

They offer a discounted price, but watch out they get it right back up to list with the tricky ads with small print about add on's and dealer installed accessories, for example, Moss will offer a $3995 disc More

by cmssales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chritsopher Adam Mendoza Michael Klein II